IDEAS home Printed from https://ideas.repec.org/a/spr/binfse/v66y2024i6d10.1007_s12599-023-00848-1.html
   My bibliography  Save this article

User Behavior Mining

Author

Listed:
  • Jana-Rebecca Rehse

    (University of Mannheim)

  • Luka Abb

    (University of Mannheim)

  • Gregor Berg

    (SAP Signavio)

  • Carsten Bormann

    (SAP Signavio)

  • Timotheus Kampik

    (SAP Signavio)

  • Christian Warmuth

    (SAP Signavio)

Abstract

Studying the behavior of users in software systems has become an essential task for software vendors who want to mitigate usability problems and identify automation potentials, or for researchers who want to test behavioral theories. One approach to studying user behavior in a data-driven way is through the analysis of so-called user interaction (UI) logs, which record the low-level activities that a user performs while executing a task. In the paper, the authors refer to the analysis of UI logs as User Behavior Mining (UBM) and position it as a research topic. UBM is conceptualized by means of a four-component framework that elaborates how UBM data can be captured, which technologies can be applied to analyze it, which objectives UBM can accomplish, and how theories can guide the analytical process. The applicability of the framework is demonstrated by three exemplary applications from an ongoing research project with a partner company. Finally, the paper discusses practical challenges to UBM and derives an agenda for potential future research directions.

Suggested Citation

  • Jana-Rebecca Rehse & Luka Abb & Gregor Berg & Carsten Bormann & Timotheus Kampik & Christian Warmuth, 2024. "User Behavior Mining," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(6), pages 799-816, December.
    • Handle: RePEc:spr:binfse:v:66:y:2024:i:6:d:10.1007_s12599-023-00848-1
    DOI: 10.1007/s12599-023-00848-1
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12599-023-00848-1
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12599-023-00848-1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:binfse:v:66:y:2024:i:6:d:10.1007_s12599-023-00848-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.