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An Exploration into Future Business Process Management Capabilities in View of Digitalization

Author

Listed:
  • Georgi Dimov Kerpedzhiev

    (University of Augsburg)

  • Ulrich Matthias König

    (University of Augsburg)

  • Maximilian Röglinger

    (University of Bayreuth)

  • Michael Rosemann

    (Queensland University of Technology)

Abstract

Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization. In line with the uptake of novel technologies, digitalization transforms existing and enables new processes due to its impact on individual behavior and needs, intra- and inter-company collaboration, and new forms of automation. This development led the authors to presume that digitalization calls for new capability areas and that existing frameworks need to be updated. Hence, this study explored which BPM capability areas will become relevant in view of digitalization through a Delphi study with international experts from industry and academia. The study resulted in an updated BPM capability framework, accompanied by insights into challenges and opportunities of BPM. The results show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.

Suggested Citation

  • Georgi Dimov Kerpedzhiev & Ulrich Matthias König & Maximilian Röglinger & Michael Rosemann, 2021. "An Exploration into Future Business Process Management Capabilities in View of Digitalization," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(2), pages 83-96, April.
    • Handle: RePEc:spr:binfse:v:63:y:2021:i:2:d:10.1007_s12599-020-00637-0
    DOI: 10.1007/s12599-020-00637-0
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    References listed on IDEAS

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    1. Jonathan Brock & Katharina Brennig & Bernd Löhr & Christian Bartelheimer & Sebastian Enzberg & Roman Dumitrescu, 2024. "Improving Process Mining Maturity – From Intentions to Actions," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(5), pages 585-605, October.
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    3. Aloini, Davide & Benevento, Elisabetta & Stefanini, Alessandro & Zerbino, Pierluigi, 2023. "Transforming healthcare ecosystems through blockchain: Opportunities and capabilities for business process innovation," Technovation, Elsevier, vol. 119(C).
    4. Thomas Grisold & Steven Groß & Katharina Stelzl & Jan Brocke & Jan Mendling & Maximilian Röglinger & Michael Rosemann, 2022. "The Five Diamond Method for Explorative Business Process Management," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(2), pages 149-166, April.
    5. Myriam Schaschek & Fabian Gwinner & Nicolas Neis & Christoph Tomitza & Christian Zeiß & Axel Winkelmann, 2024. "Managing next generation BP-x initiatives," Information Systems and e-Business Management, Springer, vol. 22(3), pages 457-500, September.
    6. Tobias Albrecht & Benedict Lösser & Maximilian Röglinger, 2024. "From zero to hero: ramp-up management as a new cross-cutting business process management capability," Information Systems and e-Business Management, Springer, vol. 22(3), pages 431-456, September.
    7. Thomas Grisold & Christian Janiesch & Maximilian Röglinger & Moe Thandar Wynn, 2022. "Call for Papers, Issue 5/2024," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 64(6), pages 841-843, December.
    8. Niels Martin & Dominik A. Fischer & Georgi D. Kerpedzhiev & Kanika Goel & Sander J. J. Leemans & Maximilian Röglinger & Wil M. P. van der Aalst & Marlon Dumas & Marcello La Rosa & Moe T. Wynn, 2021. "Opportunities and Challenges for Process Mining in Organizations: Results of a Delphi Study," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 63(5), pages 511-527, October.
    9. Tobias Wuttke & Thomas Haskamp & Michael Perscheid & Falk Uebernickel, 2024. "Building the Processes Behind the Product: How Digital Ventures Create Business Processes That Support Their Growth," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(5), pages 565-583, October.
    10. Itzhak Aviv & Irit Hadar & Meira Levy, 2021. "Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes," Sustainability, MDPI, vol. 13(20), pages 1-32, October.
    11. Joklan Imelda Camelia Goni & Amy Looy, 2024. "Developing a framework for innovating less-structured business processes: a Delphi study," Information Systems and e-Business Management, Springer, vol. 22(2), pages 385-413, June.
    12. Paola Lara Machado & Montijn Ven & Banu Aysolmaz & Oktay Turetken & Jan Brocke, 2024. "Navigating Business Model Redesign: The Compass Method for Identifying Changes to the Operating Model," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 66(5), pages 607-638, October.

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