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Comprehension of Procedural Visual Business Process Models

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  • Kathrin Figl

    (Vienna University of Economics and Business)

Abstract

Visual process models are meant to facilitate comprehension of business processes. However, in practice, process models can be difficult to understand. The main goal of this article is to clarify the sources of cognitive effort in comprehending process models. The article undertakes a comprehensive descriptive review of empirical and theoretical work in order to categorize and summarize systematically existing findings on the factors that influence comprehension of visual process models. Methodologically, the article builds on a review of forty empirical studies that measure objective comprehension of process models, seven studies that measure subjective comprehension and user preferences, and thirty-two articles that discuss the factors that influence the comprehension of process models. The article provides information systems researchers with an overview of the empirical state of the art of process model comprehension and provides recommendations for new research questions to be addressed and methods to be used in future experiments.

Suggested Citation

  • Kathrin Figl, 2017. "Comprehension of Procedural Visual Business Process Models," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 59(1), pages 41-67, February.
  • Handle: RePEc:spr:binfse:v:59:y:2017:i:1:d:10.1007_s12599-016-0460-2
    DOI: 10.1007/s12599-016-0460-2
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    Cited by:

    1. Oktay Turetken & Ahmet Dikici & Irene Vanderfeesten & Tessa Rompen & Onur Demirors, 2020. "The Influence of Using Collapsed Sub-processes and Groups on the Understandability of Business Process Models," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(2), pages 121-141, April.
    2. Daniel Lübke & Maike Ahrens & Kurt Schneider, 2021. "Influence of diagram layout and scrolling on understandability of BPMN processes: an eye tracking experiment with BPMN diagrams," Information Technology and Management, Springer, vol. 22(2), pages 99-131, June.
    3. Jan Mendling & Jan Recker & Hajo A. Reijers & Henrik Leopold, 2019. "An Empirical Review of the Connection Between Model Viewer Characteristics and the Comprehension of Conceptual Process Models," Information Systems Frontiers, Springer, vol. 21(5), pages 1111-1135, October.

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