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An updated survey of attended home delivery and service problems with a focus on applications

Author

Listed:
  • Jean-François Cordeau

    (HEC Montréal)

  • Manuel Iori

    (University of Modena and Reggio Emilia)

  • Dario Vezzali

    (University of Modena and Reggio Emilia)

Abstract

The research field of Attended Home Delivery (AHD) and Attended Home Service (AHS) problems has experienced fast growing interest in the last two decades, with the rapid growth of online platforms and e-commerce transactions. The radical changes in consumer lifestyles and habits as well as the COVID-19 pandemic contingency have reinforced that interest, raising further challenges and opportunities that need to be addressed by innovative methodologies and policies. The aim of this work is to provide an extensive literature review on the state of the art for AHD and AHS problems, with a particular focus on real-world applications. A discussion of promising future research directions is also provided.

Suggested Citation

  • Jean-François Cordeau & Manuel Iori & Dario Vezzali, 2024. "An updated survey of attended home delivery and service problems with a focus on applications," Annals of Operations Research, Springer, vol. 343(2), pages 885-922, December.
    • Handle: RePEc:spr:annopr:v:343:y:2024:i:2:d:10.1007_s10479-024-06241-9
    DOI: 10.1007/s10479-024-06241-9
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    18. Lang, Magdalena A.K. & Cleophas, Catherine & Ehmke, Jan Fabian, 2021. "Multi-criteria decision making in dynamic slotting for attended home deliveries," Omega, Elsevier, vol. 102(C).
    19. Robert Klein & Michael Neugebauer & Dimitri Ratkovitch & Claudius Steinhardt, 2019. "Differentiated Time Slot Pricing Under Routing Considerations in Attended Home Delivery," Service Science, INFORMS, vol. 53(1), pages 236-255, February.
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