IDEAS home Printed from https://ideas.repec.org/a/inm/orinte/v39y2009i1p18-34.html
   My bibliography  Save this article

Operations Research Improves Quality and Efficiency in Home Care

Author

Listed:
  • Patrik Eveborn

    (Optimal Solutions AB, SE-58330 Linköping, Sweden)

  • Mikael Rönnqvist

    (Norwegian School of Economics and Business Administration, NO-5045 Bergen, Norway)

  • Helga Einarsdóttir

    (City of Stockholm, SE-10535 Stockholm, Sweden)

  • Mats Eklund

    (TietoEnator, SE-73821 Kista, Sweden)

  • Karin Lidén

    (Norberg Municipality, SE-73821 Norberg, Sweden)

  • Marie Almroth

    (Linköping Municipality, SE-58181 Linköping, Sweden)

Abstract

Elder care systems are facing increased costs, primarily because the elderly constitute a growing percentage of the population. Sweden publicly finances such systems; in 2005, the cost to taxpayers on a national level was 8.8 billion euros ($13 billion). The many customized aspects of scheduling home care workers to assist elderly and disabled citizens with their varying needs contribute to these costs. Laps Care , a system that was developed in 2002, uses operations research modeling to eliminate the manual planning of home care unit assignments. More than 200 units/organizations in Swedish municipalities use Laps Care each day to plan staff scheduling and routing for 4,000 home care workers. The system has increased operational efficiency by 10--15 percent; this corresponds to an annual savings of 20--30 million euros ($30--$45 million). In addition, the quality of home care for elderly citizens has improved. The City of Stockholm, with its 800,000 inhabitants, adopted Laps Care in 2006 and started a full implementation and rollout during 2008, thus adding 800 units and 15,000 home care workers to the system. The savings for the City of Stockholm will be 20--30 million euros ($30--$45 million).

Suggested Citation

  • Patrik Eveborn & Mikael Rönnqvist & Helga Einarsdóttir & Mats Eklund & Karin Lidén & Marie Almroth, 2009. "Operations Research Improves Quality and Efficiency in Home Care," Interfaces, INFORMS, vol. 39(1), pages 18-34, February.
    • Handle: RePEc:inm:orinte:v:39:y:2009:i:1:p:18-34
    DOI: 10.1287/inte.1080.0411
    as

    Download full text from publisher

    File URL: http://dx.doi.org/10.1287/inte.1080.0411
    Download Restriction: no
    File URL: https://libkey.io/10.1287/inte.1080.0411?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. G. Clarke & J. W. Wright, 1964. "Scheduling of Vehicles from a Central Depot to a Number of Delivery Points," Operations Research, INFORMS, vol. 12(4), pages 568-581, August.
    2. Sachidanand V. Begur & David M. Miller & Jerry R. Weaver, 1997. "An Integrated Spatial DSS for Scheduling and Routing Home-Health-Care Nurses," Interfaces, INFORMS, vol. 27(4), pages 35-48, August.
    3. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    4. Eveborn, Patrik & Flisberg, Patrik & Ronnqvist, Mikael, 2006. "Laps Care--an operational system for staff planning of home care," European Journal of Operational Research, Elsevier, vol. 171(3), pages 962-976, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Nizar Hachemi & Issmail Hallaoui & Michel Gendreau & Louis-Martin Rousseau, 2015. "Flow-based integer linear programs to solve the weekly log-truck scheduling problem," Annals of Operations Research, Springer, vol. 232(1), pages 87-97, September.
    2. Maya Duque, P.A. & Castro, M. & Sörensen, K. & Goos, P., 2015. "Home care service planning. The case of Landelijke Thuiszorg," European Journal of Operational Research, Elsevier, vol. 243(1), pages 292-301.
    3. Vidal, Thibaut & Laporte, Gilbert & Matl, Piotr, 2020. "A concise guide to existing and emerging vehicle routing problem variants," European Journal of Operational Research, Elsevier, vol. 286(2), pages 401-416.
    4. Enrique Arvelo & Jesica de Armas & Monserrat Guillen, 2020. "Assessing the Distribution of Elderly Requiring Care: A Case Study on the Residents in Barcelona and the Impact of COVID-19," IJERPH, MDPI, vol. 17(20), pages 1-15, October.
    5. Sanja Petrovic, 2019. "“You have to get wet to learn how to swim” applied to bridging the gap between research into personnel scheduling and its implementation in practice," Annals of Operations Research, Springer, vol. 275(1), pages 161-179, April.
    6. Gerhard Hiermann & Matthias Prandtstetter & Andrea Rendl & Jakob Puchinger & Günther Raidl, 2015. "Metaheuristics for solving a multimodal home-healthcare scheduling problem," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 23(1), pages 89-113, March.
    7. Braekers, Kris & Hartl, Richard F. & Parragh, Sophie N. & Tricoire, Fabien, 2016. "A bi-objective home care scheduling problem: Analyzing the trade-off between costs and client inconvenience," European Journal of Operational Research, Elsevier, vol. 248(2), pages 428-443.
    8. Paola Cappanera & Maria Grazia Scutellà, 2015. "Joint Assignment, Scheduling, and Routing Models to Home Care Optimization: A Pattern-Based Approach," Transportation Science, INFORMS, vol. 49(4), pages 830-852, November.
    9. Gang Du & Xi Liang & Chuanwang Sun, 2017. "Scheduling Optimization of Home Health Care Service Considering Patients’ Priorities and Time Windows," Sustainability, MDPI, vol. 9(2), pages 1-22, February.
    10. Norina Szander & Lorenzo Ros-McDonnell & María Victoria De-la-Fuente-Aragón & Robert Vodopivec, 2018. "Sustainable Urban Homecare Delivery with Different Means of Transport," Sustainability, MDPI, vol. 10(2), pages 1-12, February.
    11. Mohamed Cissé & Semih Yalçindag & Yannick Kergosien & Evren Sahin & Christophe Lenté & Andrea Matta, 2017. "OR problems related to Home Health Care: A review of relevant routing and scheduling problems," Post-Print hal-01736714, HAL.
    12. Delaet, Arne & Ramaekers, Katrien & Hirsch, Patrick & Molenbruch, Yves & Braekers, Kris, 2024. "A matheuristic for integrated medium-term home healthcare planning," European Journal of Operational Research, Elsevier, vol. 319(2), pages 543-556.
    13. Nasir, Jamal Abdul & Kuo, Yong-Hong, 2024. "Stochastic home care transportation with dynamically prioritized patients: An integrated facility location, fleet sizing, and routing approach," Transportation Research Part B: Methodological, Elsevier, vol. 184(C).
    14. Sacramento Quintanilla & Francisco Ballestín & Ángeles Pérez, 2020. "Mathematical models to improve the current practice in a Home Healthcare Unit," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 42(1), pages 43-74, March.
    15. Klaus-Dieter Rest & Patrick Hirsch, 2016. "Daily scheduling of home health care services using time-dependent public transport," Flexible Services and Manufacturing Journal, Springer, vol. 28(3), pages 495-525, September.
    16. Gomes, Maria Isabel & Ramos, Tânia Rodrigues Pereira, 2019. "Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features," European Journal of Operational Research, Elsevier, vol. 277(1), pages 284-299.
    17. Andrew S. Manikas & James R. Kroes & Thomas F. Gattiker, 2016. "Metro Meals on Wheels Treasure Valley Employs a Low-Cost Routing Tool to Improve Deliveries," Interfaces, INFORMS, vol. 46(2), pages 154-167, April.
    18. Van den Bergh, Jorne & Beliën, Jeroen & De Bruecker, Philippe & Demeulemeester, Erik & De Boeck, Liesje, 2013. "Personnel scheduling: A literature review," European Journal of Operational Research, Elsevier, vol. 226(3), pages 367-385.
    19. Elena Andreyeva & Guy David & Hummy Song, 2018. "The Effects of Home Health Visit Length on Hospital Readmission," NBER Working Papers 24566, National Bureau of Economic Research, Inc.
    20. Sophie N. Parragh & Karl F. Doerner, 2018. "Solving routing problems with pairwise synchronization constraints," Central European Journal of Operations Research, Springer;Slovak Society for Operations Research;Hungarian Operational Research Society;Czech Society for Operations Research;Österr. Gesellschaft für Operations Research (ÖGOR);Slovenian Society Informatika - Section for Operational Research;Croatian Operational Research Society, vol. 26(2), pages 443-464, June.
    21. Lin, Meiyan & Ma, Lijun & Ying, Chengshuo, 2021. "Matching daily home health-care demands with supply in service-sharing platforms," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 145(C).
    22. J. Arturo Castillo-Salazar & Dario Landa-Silva & Rong Qu, 2016. "Workforce scheduling and routing problems: literature survey and computational study," Annals of Operations Research, Springer, vol. 239(1), pages 39-67, April.
    23. Lorenzo Ros-McDonnell & Norina Szander & María Victoria de-la-Fuente-Aragón & Robert Vodopivec, 2019. "Scheduling Sustainable Homecare with Urban Transport and Different Skilled Nurses Using an Approximate Algorithm," Sustainability, MDPI, vol. 11(22), pages 1-14, November.
    24. Berit Irene Helgheim & Birgithe Sandbaek, 2021. "Who Is Doing What in Home Care Services?," IJERPH, MDPI, vol. 18(19), pages 1-9, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhang, Zizhen & Qin, Hu & Wang, Kai & He, Huang & Liu, Tian, 2017. "Manpower allocation and vehicle routing problem in non-emergency ambulance transfer service," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 106(C), pages 45-59.
    2. Mohamed Cissé & Semih Yalçindag & Yannick Kergosien & Evren Sahin & Christophe Lenté & Andrea Matta, 2017. "OR problems related to Home Health Care: A review of relevant routing and scheduling problems," Post-Print hal-01736714, HAL.
    3. John Bowers & Helen Cheyne & Gillian Mould & Miranda Page, 2015. "Continuity of care in community midwifery," Health Care Management Science, Springer, vol. 18(2), pages 195-204, June.
    4. J. Arturo Castillo-Salazar & Dario Landa-Silva & Rong Qu, 2016. "Workforce scheduling and routing problems: literature survey and computational study," Annals of Operations Research, Springer, vol. 239(1), pages 39-67, April.
    5. Arpan Rijal & Marco Bijvank & Asvin Goel & René de Koster, 2021. "Workforce Scheduling with Order-Picking Assignments in Distribution Facilities," Transportation Science, INFORMS, vol. 55(3), pages 725-746, May.
    6. Gomes, Maria Isabel & Ramos, Tânia Rodrigues Pereira, 2019. "Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features," European Journal of Operational Research, Elsevier, vol. 277(1), pages 284-299.
    7. Pahlevani, Delaram & Abbasi, Babak & Hearne, John W. & Eberhard, Andrew, 2022. "A cluster-based algorithm for home health care planning: A case study in Australia," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 166(C).
    8. Semih Yalçındağ & Andrea Matta & Evren Şahin & J. George Shanthikumar, 2016. "The patient assignment problem in home health care: using a data-driven method to estimate the travel times of care givers," Flexible Services and Manufacturing Journal, Springer, vol. 28(1), pages 304-335, June.
    9. Rasmussen, Matias Sevel & Justesen, Tor & Dohn, Anders & Larsen, Jesper, 2012. "The Home Care Crew Scheduling Problem: Preference-based visit clustering and temporal dependencies," European Journal of Operational Research, Elsevier, vol. 219(3), pages 598-610.
    10. Nasir, Jamal Abdul & Kuo, Yong-Hong, 2024. "Stochastic home care transportation with dynamically prioritized patients: An integrated facility location, fleet sizing, and routing approach," Transportation Research Part B: Methodological, Elsevier, vol. 184(C).
    11. Biao Yuan & Zhibin Jiang, 2017. "Disruption Management for the Real-Time Home Caregiver Scheduling and Routing Problem," Sustainability, MDPI, vol. 9(12), pages 1-15, November.
    12. Salma Chahed & Eric Marcon & Evren Sahin & Dominique Feillet & Yves Dallery, 2009. "Exploring new operational research opportunities within the Home Care context: the chemotherapy at home," Health Care Management Science, Springer, vol. 12(2), pages 179-191, June.
    13. Zheng, Chenyang & Wang, Shuming & Li, Ningxin & Wu, Yuanhao, 2021. "Stochastic joint homecare service and capacity planning with nested decomposition approaches," European Journal of Operational Research, Elsevier, vol. 295(1), pages 203-222.
    14. Wooseung Jang & Huay H. Lim & Thomas J. Crowe & Gail Raskin & Thomas E. Perkins, 2006. "The Missouri Lottery Optimizes Its Scheduling and Routing to Improve Efficiency and Balance," Interfaces, INFORMS, vol. 36(4), pages 302-313, August.
    15. Maya Duque, P.A. & Castro, M. & Sörensen, K. & Goos, P., 2015. "Home care service planning. The case of Landelijke Thuiszorg," European Journal of Operational Research, Elsevier, vol. 243(1), pages 292-301.
    16. Bräysy, Olli & Dullaert, Wout & Nakari, Pentti, 2009. "The potential of optimization in communal routing problems: case studies from Finland," Journal of Transport Geography, Elsevier, vol. 17(6), pages 484-490.
    17. Braekers, Kris & Hartl, Richard F. & Parragh, Sophie N. & Tricoire, Fabien, 2016. "A bi-objective home care scheduling problem: Analyzing the trade-off between costs and client inconvenience," European Journal of Operational Research, Elsevier, vol. 248(2), pages 428-443.
    18. Jamal Abdul Nasir & Chuangyin Dang, 2020. "Quantitative thresholds based decision support approach for the home health care scheduling and routing problem," Health Care Management Science, Springer, vol. 23(2), pages 215-238, June.
    19. Sanja Petrovic, 2019. "“You have to get wet to learn how to swim” applied to bridging the gap between research into personnel scheduling and its implementation in practice," Annals of Operations Research, Springer, vol. 275(1), pages 161-179, April.
    20. Rabeh Redjem & Eric Marcon, 2016. "Operations management in the home care services: a heuristic for the caregivers’ routing problem," Flexible Services and Manufacturing Journal, Springer, vol. 28(1), pages 280-303, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orinte:v:39:y:2009:i:1:p:18-34. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.