Recent advances in integrating demand management and vehicle routing: A methodological review

In logistics and mobility services, new business models such as “attended home delivery”, “same-day delivery”, and “mobility-on-demand” have been successfully established over the last decade. They have in common that customers order online, while the services are provided offline. To make such online-to-offline services profitable, the efficient operation of a vehicle fleet is an essential prerequisite. Therefore, researchers began to explore approaches for integrating demand management and vehicle routing to support such operations, and a rapidly growing body of literature emerged. However, due to the diversity of existing business models, the analysis and comparison of decision problems and solution concepts are challenging, especially across applications, making the search for appropriate models and algorithms for new problem settings non-trivial.