Can diverse and conflicting interests of multiple stakeholders be balanced?

Multiple stakeholders involved in the decision-making process have inherent interests that are sought to be maximized along with the collective goals specified by the organization as a whole. Due to the nature of these interests being diverse and often conflicting, an apparent dispute emerges which results in an even greater chaotic situation among stakeholders. Despite the introduction of several analytical and optimization tools to put the perspective of stakeholders into balance, there appears to be an inadequacy of frameworks that objectively incorporates the interests of stakeholders into a single metric. To advance this significant gap, this paper proposes a multiple stakeholder-based target-oriented robust optimization (MS-TORO) model which aggregates the interests of stakeholders into a single model with account for uncertainty. The conceptual and mathematical properties of the classical TORO model are used as a part of the MS-TORO framework to generate a satisficing solution with respect to the interests of multiple stakeholders. To demonstrate the applicability and validity of the proposed model, a hypothetical case study is performed in the decision process involving the post-departure aircraft rerouting problem. The system of the rerouting process involves multiple stakeholders each with inherent interests in an uncertain environment. Implementing the model provided solutions which satisfices the interests of multiple stakeholders as represented by the target metric minimizing the deviation from the performance targets of stakeholders. The proposed model not only confirmed the preferences of stakeholders in instances when a common route is selected but also showed non-biased solutions, thereby, adequately balancing interests.