IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v248y2017i1d10.1007_s10479-016-2207-3.html
   My bibliography  Save this article

On $$M^{X}/G(M/H)/1$$ M X / G ( M / H ) / 1 retrial system with vacation: service helpline performance measurement

Author

Listed:
  • Wee Meng Yeo

    (Singapore Institute of Manufacturing Technology (SIMTech))

  • Xue-Ming Yuan

    (Singapore Institute of Manufacturing Technology)

  • Joyce Mei Wan Low

    (Singapore Management University)

Abstract

This paper analyzes an unreliable $$M^{X}/G(M/H)/1$$ M X / G ( M / H ) / 1 retrial system with vacation. We present closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for minimizing the average waiting time of orbiting customers. The performance metrics relevant for helpline services are developed. Numerical experiments are conducted to examine the effect of vacation policy on the queue length and busy period of the system.

Suggested Citation

  • Wee Meng Yeo & Xue-Ming Yuan & Joyce Mei Wan Low, 2017. "On $$M^{X}/G(M/H)/1$$ M X / G ( M / H ) / 1 retrial system with vacation: service helpline performance measurement," Annals of Operations Research, Springer, vol. 248(1), pages 553-578, January.
    • Handle: RePEc:spr:annopr:v:248:y:2017:i:1:d:10.1007_s10479-016-2207-3
    DOI: 10.1007/s10479-016-2207-3
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10479-016-2207-3
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10479-016-2207-3?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jau-Chuan Ke, 2003. "Optimal strategy policy in batch arrival queue with server breakdowns and multiple vacations," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 58(1), pages 41-56, September.
    2. J. Artalejo, 1999. "A classified bibliography of research on retrial queues: Progress in 1990–1999," TOP: An Official Journal of the Spanish Society of Statistics and Operations Research, Springer;Sociedad de Estadística e Investigación Operativa, vol. 7(2), pages 187-211, December.
    3. Linn I. Sennott & Pierre A. Humblet & Richard L. Tweedie, 1983. "Technical Note—Mean Drifts and the Non-Ergodicity of Markov Chains," Operations Research, INFORMS, vol. 31(4), pages 783-789, August.
    4. Naishuo Tian & Zhe George Zhang, 2006. "Vacation Queueing Models Theory and Applications," International Series in Operations Research and Management Science, Springer, number 978-0-387-33723-4, April.
    5. Jing-Sheng Song, 1994. "The Effect of Leadtime Uncertainty in a Simple Stochastic Inventory Model," Management Science, INFORMS, vol. 40(5), pages 603-613, May.
    6. Quan-Lin Li & Yu Ying & Yiqiang Zhao, 2006. "A BMAP/G/1 Retrial Queue with a Server Subject to Breakdowns and Repairs," Annals of Operations Research, Springer, vol. 141(1), pages 233-270, January.
    7. I. Atencia & G. Bouza & P. Moreno, 2008. "An M [X] /G/1 retrial queue with server breakdowns and constant rate of repeated attempts," Annals of Operations Research, Springer, vol. 157(1), pages 225-243, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Samira Taleb & Amar Aissani, 2016. "Preventive maintenance in an unreliable M/G/1 retrial queue with persistent and impatient customers," Annals of Operations Research, Springer, vol. 247(1), pages 291-317, December.
    2. Madhu Jain & Sandeep Kaur & Parminder Singh, 2021. "Supplementary variable technique (SVT) for non-Markovian single server queue with service interruption (QSI)," Operational Research, Springer, vol. 21(4), pages 2203-2246, December.
    3. Ioannis Dimitriou, 2016. "A queueing model with two classes of retrial customers and paired services," Annals of Operations Research, Springer, vol. 238(1), pages 123-143, March.
    4. Jeongsim Kim & Bara Kim, 2016. "A survey of retrial queueing systems," Annals of Operations Research, Springer, vol. 247(1), pages 3-36, December.
    5. Yi Peng & Jinbiao Wu, 2020. "A Lévy-Driven Stochastic Queueing System with Server Breakdowns and Vacations," Mathematics, MDPI, vol. 8(8), pages 1-12, July.
    6. Kim, Chesoong & Klimenok, Valentina I. & Orlovsky, Dmitry S., 2008. "The BMAP/PH/N retrial queue with Markovian flow of breakdowns," European Journal of Operational Research, Elsevier, vol. 189(3), pages 1057-1072, September.
    7. Efrosinin, Dmitry & Winkler, Anastasia, 2011. "Queueing system with a constant retrial rate, non-reliable server and threshold-based recovery," European Journal of Operational Research, Elsevier, vol. 210(3), pages 594-605, May.
    8. B. Krishna Kumar & R. Rukmani & A. Thanikachalam & V. Kanakasabapathi, 2018. "Performance analysis of retrial queue with server subject to two types of breakdowns and repairs," Operational Research, Springer, vol. 18(2), pages 521-559, July.
    9. Sheng Zhu & Jinting Wang & Bin Liu, 2020. "Equilibrium joining strategies in the Mn/G/1 queue with server breakdowns and repairs," Operational Research, Springer, vol. 20(4), pages 2163-2187, December.
    10. Ioannis Dimitriou, 2016. "A queueing model with two classes of retrial customers and paired services," Annals of Operations Research, Springer, vol. 238(1), pages 123-143, March.
    11. Amita Bhagat & Madhu Jain, 2020. "Retrial queue with multiple repairs, multiple services and non preemptive priority," OPSEARCH, Springer;Operational Research Society of India, vol. 57(3), pages 787-814, September.
    12. Sanga, Sudeep Singh & Jain, Madhu, 2019. "Cost optimization and ANFIS computing for admission control of M/M/1/K queue with general retrial times and discouragement," Applied Mathematics and Computation, Elsevier, vol. 363(C), pages 1-1.
    13. Wu, Zhengping & Zhai, Xin & Liu, Zhongyi, 2015. "The inventory billboard effect on the lead-time decision," International Journal of Production Economics, Elsevier, vol. 170(PA), pages 45-53.
    14. Priyanka Kalita & Gautam Choudhury & Dharmaraja Selvamuthu, 2020. "Analysis of Single Server Queue with Modified Vacation Policy," Methodology and Computing in Applied Probability, Springer, vol. 22(2), pages 511-553, June.
    15. Manickam Vadivukarasi & Kaliappan Kalidass, 2021. "Discussion on the transient behavior of single server Markovian multiple variant vacation queues," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 31(1), pages 123-146.
    16. Lijian Lu & Jing‐Sheng Song & Hanqin Zhang, 2015. "Optimal and asymptotically optimal policies for assemble‐to‐order n‐ and W‐systems," Naval Research Logistics (NRL), John Wiley & Sons, vol. 62(8), pages 617-645, December.
    17. Yuying Zhang & Dequan Yue & Wuyi Yue, 2022. "A queueing-inventory system with random order size policy and server vacations," Annals of Operations Research, Springer, vol. 310(2), pages 595-620, March.
    18. Baoliang Liu & Lirong Cui & Yanqing Wen, 2014. "Interval reliability for aggregated Markov repairable system with repair time omission," Annals of Operations Research, Springer, vol. 212(1), pages 169-183, January.
    19. Bin Liu & Jie Min & Yiqiang Q. Zhao, 2023. "Refined tail asymptotic properties for the $$M^X/G/1$$ M X / G / 1 retrial queue," Queueing Systems: Theory and Applications, Springer, vol. 104(1), pages 65-105, June.
    20. Cattani, Kyle D. & Souza, Gilvan C., 2003. "Good buy? Delaying end-of-life purchases," European Journal of Operational Research, Elsevier, vol. 146(1), pages 216-228, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:248:y:2017:i:1:d:10.1007_s10479-016-2207-3. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.