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Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence

Author

Listed:
  • Mihai DRAGHICI

    (Academy of Economic Studies, Bucharest, Romania)

  • Andreea Jenica PETCU (DRAGHICI)

    (Academy of Economic Studies, Bucharest, Romania)

Abstract

As service organizations become increasingly aware that knowledge is among their most valuable strategic assets, they will try to develop and maintain the knowledge transfer through the organization and to make the employees understand the importance of knowledge and communication. The paper highlights that advanced information and communication technologies, a dedicated knowledge sharing culture and a strong leadership based on continuous improvement and excellence models such is Lean Six Sigma are essential factors in facilitating knowledge transfer. The Lean Six Sigma approach is necessary because service organizations and their employees need a methodology and a leadership approach for improving and resolving problems, which arise from organizational culture and knowledge transfer.

Suggested Citation

  • Mihai DRAGHICI & Andreea Jenica PETCU (DRAGHICI), 2011. "Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(4), pages 1-2, June.
    • Handle: RePEc:spp:jkmeit:1151
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    References listed on IDEAS

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    1. John Hauser & Gerard J. Tellis & Abbie Griffin, 2006. "Research on Innovation: A Review and Agenda for," Marketing Science, INFORMS, vol. 25(6), pages 687-717, 11-12.
    2. Paton, Robert A. & McLaughlin, Stephen, 2008. "Services innovation:: Knowledge transfer and the supply chain," European Management Journal, Elsevier, vol. 26(2), pages 77-83, April.
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    Cited by:

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    More about this item

    Keywords

    Lean Six Sigma; knowledge management; business transformation; innovation;
    All these keywords.

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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