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Services innovation:: Knowledge transfer and the supply chain

Author

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  • Paton, Robert A.
  • McLaughlin, Stephen

Abstract

Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being that for far too long we have concentrated on the study and practice of physical and aesthetic innovation: designed to add value through maintaining end product leadership. Services science embodies and marshals a multi-disciplinary approach: science, engineering and management; in an effort to address and build upon complex service related opportunities. A sub-set, or possibly the driving force, of services science, is services innovation: dealing not so much with the end product but rather with the support, development and delivery of services: that are now the lifeblood of our developed economies. This paper provides a brief overview of services science and innovation, articulating a case for ensuring that we do not, in our pursuit of sustained competitive advantage and short-term economic growth, adopt a too narrowly defined and puritanical view of innovation and ignore the importance of the service exchange. Sustainable growth, we argue, is based upon identifying, supporting and nurturing meaningful service exchanges that exploit, develop and embody value added knowledge transfer within and across industry. It is time to broaden the services innovation debate in an effort to reach the many practitioners, academics and policy makers not as yet engaged with this exciting now field.

Suggested Citation

  • Paton, Robert A. & McLaughlin, Stephen, 2008. "Services innovation:: Knowledge transfer and the supply chain," European Management Journal, Elsevier, vol. 26(2), pages 77-83, April.
  • Handle: RePEc:eee:eurman:v:26:y:2008:i:2:p:77-83
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    Citations

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    Cited by:

    1. Schaarschmidt, Mario, 2016. "Frontline employees' participation in service innovation implementation: The role of perceived external reputation," European Management Journal, Elsevier, vol. 34(5), pages 540-549.
    2. Lin, Yichen & Wang, Yichuan & Yu, Chiahui, 2010. "Investigating the drivers of the innovation in channel integration and supply chain performance: A strategy orientated perspective," International Journal of Production Economics, Elsevier, vol. 127(2), pages 320-332, October.
    3. Runst, Petrik & Thomä, Jörg, 2020. "Does Personality Matter? Small Business Owners and Modes of Innovation," ifh Working Papers 24/2020, Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen (ifh), revised 2020.
    4. Ana Jiménez-Zarco & María Martínez-Ruiz & Alicia Izquierdo-Yusta, 2011. "Key service innovation drivers in the tourism sector: empirical evidence and managerial implications," Service Business, Springer;Pan-Pacific Business Association, vol. 5(4), pages 339-360, December.
    5. Alireza Arab & Iman Ghasemian Sahebi & Seyyed Abbas Alavi, 2017. "Assessing the Key Success Factors of Knowledge Management Adoption in Supply Chain," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(4), pages 401-418, April.
    6. Aitken, Alan & Paton, Robert A., 2016. "Professional buyers and the value proposition," European Management Journal, Elsevier, vol. 34(3), pages 223-231.
    7. Barba-Sánchez, Virginia & Arias-Antúnez, Enrique & Orozco-Barbosa, Luis, 2019. "Smart cities as a source for entrepreneurial opportunities: Evidence for Spain," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    8. Wen-Chih Yeh & Ming-Hsun Tseng & Chun-Chang Lee & Cheng Yu, 2020. "The Impact of Relationship Trust, Environmental Protection Awareness, and Regenerative Innovation on Environmental Performance: A Case Study of the Industrial Waste Industry," Sustainability, MDPI, vol. 12(7), pages 1-18, April.
    9. Petrik Runst & Jörg Thomä, 2022. "Does personality matter? Small business owners and modes of innovation," Small Business Economics, Springer, vol. 58(4), pages 2235-2260, April.
    10. Cerchione, Roberto & Esposito, Emilio, 2016. "A systematic review of supply chain knowledge management research: State of the art and research opportunities," International Journal of Production Economics, Elsevier, vol. 182(C), pages 276-292.
    11. Chen, Kaui-Hwang & Wang, Chun-Hsien & Huang, Shi-Zheng & Shen, George C., 2016. "Service innovation and new product performance: The influence of market-linking capabilities and market turbulence," International Journal of Production Economics, Elsevier, vol. 172(C), pages 54-64.
    12. Ion Plumb & Andreea Zamfir, 2009. "Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 373-382, June.
    13. Christofi, Michael & Pereira, Vijay & Vrontis, Demetris & Tarba, Shlomo & Thrassou, Alkis, 2021. "Agility and flexibility in international business research: A comprehensive review and future research directions," Journal of World Business, Elsevier, vol. 56(3).
    14. Revista Economica 51, 2010. "Revista Economica," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 51(4), pages 1-319.
    15. Mihai DRAGHICI & Andreea Jenica PETCU (DRAGHICI), 2011. "Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(4), pages 1-2, June.
    16. Sebastian Ion Ceptureanu & Eduard Gabriel Ceptureanu & Marieta Olaru & Doina I. Popescu, 2018. "An Exploratory Study on Knowledge Management Process Barriers in the Oil Industry," Energies, MDPI, vol. 11(8), pages 1-15, July.

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