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The Potential Implications Of Indulgence And Restraint On Service Encounters In Tourism And Hospitality

Author

Listed:
  • Erdogan Koc,

    (Bandirma Onyedi Eylul University)

  • Aybeniz Akdeniz Ar,

    (Bandirma Onyedi Eylul University)

  • Gulnil Aydin

    (Bandirma Onyedi Eylul University)

Abstract

This conceptual paper aims to explain and discuss the role and the potential of a relatively recently coined cultural dimension of indulgence vs. restraint on service encounters in tourism and hospitality. Although the indulgence and restraint dimension may be significantly relevant for the tourism and hospitality sector, an investigation of tourism and hospitality journals shows that there is a clear lack of research on the topic. The study puts forward that indulgence-restraint dimension has important supply and demand side implications both from the point of customers and service staff.

Suggested Citation

  • Erdogan Koc, & Aybeniz Akdeniz Ar, & Gulnil Aydin, 2017. "The Potential Implications Of Indulgence And Restraint On Service Encounters In Tourism And Hospitality," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 6(3), pages 1-11, august.
    • Handle: RePEc:scm:ecofrm:v:6:y:2017:i:3:p:11
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    File URL: http://ecoforumjournal.ro/index.php/eco/article/view/657/418
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    References listed on IDEAS

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    Cited by:

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    3. Lee, Chien-Chiang & Chen, Mei-Ping & Xing, Wenwu, 2022. "Do national cultures matter for tourism development? Some international evidence," Economic Analysis and Policy, Elsevier, vol. 74(C), pages 666-686.
    4. Xu, Xing'an & Liu, Juan & Gursoy, Dogan, 2022. "Emotional intelligence similarity in service recovery," Annals of Tourism Research, Elsevier, vol. 96(C).
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    6. Marta Valverde-Moreno & Mercedes Torres-Jiménez & Ana M. Lucia-Casademunt & Ana María Pacheco-Martínez, 2021. "Do National Values of Culture and Sustainability Influence Direct Employee PDM Levels and Scope? The Search for a European Answer," Sustainability, MDPI, vol. 13(14), pages 1-25, July.

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