Improving customer experience in tourism: A framework for stakeholder collaboration
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- Kincses, Áron & Tóth, Géza & Tömöri, Mihály & Michalkó, Gábor, 2017. "Characteristics of transit tourism in Hungary with a focus on expenditure," MPRA Paper 76854, University Library of Munich, Germany.
- Pardo-García, C. & Coll-Serrano, V. & Rausell-Köster, P. & Pérez Bustamante-Yábar, D., 2018. "Cultural attitudes and tourist destination prescription," Annals of Tourism Research, Elsevier, vol. 71(C), pages 59-61.
- Erdogan Koc, & Aybeniz Akdeniz Ar, & Gulnil Aydin, 2017. "The Potential Implications Of Indulgence And Restraint On Service Encounters In Tourism And Hospitality," EcoForum, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 6(3), pages 1-11, august.
- Francesco Scotti & Andrea Flori & Piercesare Secchi & Marika Arena & Giovanni Azzone, 2024. "Heterogeneous drivers of overnight and same-day visits," Papers 2402.05679, arXiv.org.
- Alonso-Almeida, María del Mar & Giglio, Carlo & Iazzolino, Gianpaolo, 2024. "A cross-country analysis of decision-making factors influencing tourists’ shift towards circular destinations in EU-27," Socio-Economic Planning Sciences, Elsevier, vol. 94(C).
- María Magdalena Solís-Radilla & Lucio Hernández-Lobato & Luis Jose Callarisa-Fiol & Héctor T. Pastor-Durán, 2019. "The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences," Sustainability, MDPI, vol. 11(15), pages 1-23, July.
- Claudia E Henninger & Caroline Foster & Panayiota J Alevizou & Chris Frohlich, 2016. "Stakeholder engagement in the city branding process," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 12(4), pages 285-298, November.
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Keywords
Tourism Customer experience measurement Service quality Benchmarking;Statistics
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