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The Impact of Consulting on Small Business: A Further Examination

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  • Afsaneh Nahavandi
  • Susan Chesteen

Abstract

The present study focuses on the impact of consulting on small businesses and identifies the reasons why small businesses do not implement some of the recommendations that they receive from consultants. A mail survey of 126 businesses that had sought assistance from the SBDC at the University of Utah was conducted. Results obtained from 106 respondents (84% response rate) indicate that overall, business manager/owners were highly satisfied with the services they received and that they found them useful. They also reported that the consulting had a positive impact on their business. Appropriateness and lack of consultant expertise were cited as primary reasons for not implementing some of the recommendations. The results are discussed in terms of areas in which the SBDCs could improve the assistance they provide small businesses and future directions for research.

Suggested Citation

  • Afsaneh Nahavandi & Susan Chesteen, 1988. "The Impact of Consulting on Small Business: A Further Examination," Entrepreneurship Theory and Practice, , vol. 13(1), pages 29-40, October.
    • Handle: RePEc:sae:entthe:v:13:y:1988:i:1:p:29-40
    DOI: 10.1177/104225878801300104
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    References listed on IDEAS

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    1. Alfred M. Pelham, 1985. "Should the SBDC Program be Dismantled?," Entrepreneurship Theory and Practice, , vol. 10(2), pages 41-51, October.
    2. Robert A. Peterson, 1984. "Small Business Management Assistance: Needs and Sources," Entrepreneurship Theory and Practice, , vol. 9(2), pages 35-45, October.
    3. Joseph R. Rocha Jr. & M. Riaz Khan, 1985. "The Human Resource Factor in Small Business Decision Making," Entrepreneurship Theory and Practice, , vol. 10(2), pages 53-62, October.
    4. M. Riaz Khan & Joseph R. Rocha Jr., 1982. "Recurring Managerial Problems in Small Business," Entrepreneurship Theory and Practice, , vol. 7(1), pages 50-58, July.
    5. Joseph R. Rocha Jr. & M. Riaz Khan, 1984. "Impact of Counseling on Small Business Performance," Entrepreneurship Theory and Practice, , vol. 9(1), pages 34-43, July.
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    Cited by:

    1. Chrisman, James J. & McMullan, Ed & Hall, Jeremy, 2005. "The influence of guided preparation on the long-term performance of new ventures," Journal of Business Venturing, Elsevier, vol. 20(6), pages 769-791, November.
    2. Barringer, Bruce R. & Greening, Daniel W., 1998. "Small business growth through geographic expansion: A comparative case study," Journal of Business Venturing, Elsevier, vol. 13(6), pages 467-492, November.
    3. Ed McMullan & James J. Chrisman & Karl Vesper, 2001. "Some Problems in Using Subjective Measures of Effectiveness to Evaluate Entrepreneurial Assistance Programs," Entrepreneurship Theory and Practice, , vol. 26(1), pages 37-54, October.
    4. Rice, Mark P., 2002. "Co-production of business assistance in business incubators: an exploratory study," Journal of Business Venturing, Elsevier, vol. 17(2), pages 163-187, March.
    5. Seo, Joo Hwan & Perry, Vanessa G. & Tomczyk, David & Solomon, George T., 2014. "Who benefits most? The effects of managerial assistance on high- versus low-performing small businesses," Journal of Business Research, Elsevier, vol. 67(1), pages 2845-2852.
    6. Ruwan Abeysekera & Dean Patton & Andrew Mullineux, 2015. "Co-Production in Business Counselling in Microfinance Setting: A Conceptual Approach," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(03), pages 299-319, September.
    7. James J. Chrisman, 1997. "Program Evaluation and the Venture Development Program at the University of Calgary: A Research Note," Entrepreneurship Theory and Practice, , vol. 22(1), pages 59-73, October.

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