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Determining Innovation Aspect in the Performance of Public Service Sector

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  • Qaanita Yuuha Mustafid

Abstract

Innovation is important for organizational survival, not only for private company but also for Public Service Company. When the private company needs to develop innovation to win the market competition, public service sector develops innovation in order to increase efficiency and public service quality. In order to evaluate and develop the successful innovation, the company needs to measure innovation performance. The purpose of this paper is to develop a framework for measuring innovation performance in the public service sector. This paper also identified the variables associated with innovation performance measurement in the public service sector. Using qualitative methods, we developed a performance measurement framework based on the literature review of innovation and performance measurement. The measured variables consist of inputs for innovation, innovation processes, innovation outputs, and the outcomes of implementing innovation. This research is expected to contribute to the literature used by academics and companies that have similar characteristics to measure innovation performance.

Suggested Citation

  • Qaanita Yuuha Mustafid, 2013. "Determining Innovation Aspect in the Performance of Public Service Sector," Journal of Social and Development Sciences, AMH International, vol. 4(8), pages 361-368.
    • Handle: RePEc:rnd:arjsds:v:4:y:2013:i:8:p:361-368
    DOI: 10.22610/jsds.v4i8.773
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    References listed on IDEAS

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    1. Zoe J. Radnor & David Barnes, 2007. "Historical analysis of performance measurement and management in operations management," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(5/6), pages 384-396, June.
    2. David Albury, 2005. "Fostering Innovation in Public Services," Public Money & Management, Taylor & Francis Journals, vol. 25(1), pages 51-56, January.
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    Cited by:

    1. Razul Ikmal Ramli & Norihan A.Hassan & Aini Suzana Arifin & Adibah Najihah Jasmi, 2017. "Factors Influencing Public Sector Innovation Performance in Malaysia: Structural Equation Modelling Approach," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 7(2), pages 629-645, February.
    2. Tebogo Sethibe & Renier Steyn, 2016. "Organizational Climate, Innovation and Performance: A Systematic Review," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 2(2), pages 161-174, July.

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