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Historical analysis of performance measurement and management in operations management

Author

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  • Zoe J. Radnor
  • David Barnes

Abstract

Purpose - This paper seeks to take a historic perspective on performance measurement and management (PMM) within operations management (OM) across all sectors (manufacturing, service and public) in order to reflect on and undercover relevant lessons and issues about PMM in OM. Design/methodology/approach - Drawing from a range of documents and experts, three historic phases were identified which reflected changing aspects of PMM in OM from the early twentieth century until today. Findings - The analysis shows that most of PMM within OM derives from work study and productivity measurement within manufacturing during the industrial revolution. The general trend shows a movement away from performance measurement towards performance management. The paper illustrates how views of PMM have moved in three directions: the broadening of the unit of analysis; the deepening of performance measures; and the increasing range of performance measures. Research limitations/implications - The paper concludes by presenting four reflections and challenges including the fact that the drive for productivity still exists and there is a need to continue to develop measures across organisations which are also predictive. Finally, that lessons between private and public sectors regarding PMM are shared. Originality/value - The paper argues that in order to evaluate the movement in the three directions effectively it is necessary to differentiate between the terms performance measurement, performance reporting and performance management.

Suggested Citation

  • Zoe J. Radnor & David Barnes, 2007. "Historical analysis of performance measurement and management in operations management," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 56(5/6), pages 384-396, June.
    • Handle: RePEc:eme:ijppmp:v:56:y:2007:i:5/6:p:384-396
    DOI: 10.1108/17410400710757105
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    Citations

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    Cited by:

    1. Bruno Esien Eddy, 2019. "Principal-Agent Relation and Contracting-out for Employment Case Management to Enable Third-Country Nationals’ Transition to Work," NISPAcee Journal of Public Administration and Policy, Sciendo, vol. 12(2), pages 9-28, December.
    2. Anup Kumar Bhandari & Vipin V, 2018. "Does Export Intensity Affect Firm Performance? Evidence from Basic Metal Industry in India," Working Papers id:12767, eSocialSciences.
    3. Juliana Abagsonema Abane & Boon-Anan Phinaitrup, 2020. "The Determinants of Performance Management Outcomes in Public Organizations in Sub-Saharan Africa: the Role of National Culture and Organizational Subcultures," Public Organization Review, Springer, vol. 20(3), pages 511-527, September.
    4. Zuzana Papulová & Andrea Gažová & Maroš Šlenker & Jan Papula, 2021. "Performance Measurement System: Implementation Process in SMEs," Sustainability, MDPI, vol. 13(9), pages 1-19, April.
    5. Kirsi-Mari Kallio & Tomi J. Kallio & Giuseppe Grossi, 2017. "Performance measurement in universities: ambiguities in the use of quality versus quantity in performance indicators," Public Money & Management, Taylor & Francis Journals, vol. 37(4), pages 293-300, June.
    6. Qaanita Yuuha Mustafid, 2013. "Determining Innovation Aspect in the Performance of Public Service Sector," Journal of Social and Development Sciences, AMH International, vol. 4(8), pages 361-368.
    7. Waal, A. de & Nijkamp, P. & Kourtit, K., 2009. "The relationship between the level of completeness of a strategic performance management system and perceived advantages and disadvantages," Serie Research Memoranda 0015, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    8. Anca Mehedintu, Cerasela Pîrvu, Cristian Pîrvu Author-Workplace-Name: Universitatea din Craiova, Craiova, România; Universitatea “Constantin Brâncusi”, Târgu Jiu, România, 2012. "Performance Management Approaches In Economic Organizations Using Information Technology," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 1, pages 109-116, March.
    9. Amanda Curry, 2019. "Across the great divide: a literature review of management accounting and operations management at the shop floor," Management Review Quarterly, Springer, vol. 69(1), pages 75-119, February.
    10. Salem Jraib Alharthi, 2016. "Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(4), pages 203-203, March.
    11. Christ, Katherine L. & Burritt, Roger L., 2023. "Exploring effectiveness of entity actions to eliminate modern slavery risk – Early Australian evidence," The British Accounting Review, Elsevier, vol. 55(1).

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