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Perceptions of Quality of Work Life in Hospitality Jobs: The Role of Interpersonal and Supportive Relations at Work

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Abstract

This article addresses the concept of quality of work life (QWL) in the tourism and hospitality industry, emphasising its significance for employee well-being and retention. The focus is on the psychosocial working environment, particularly interpersonal and social interactions at the workplace, described in the existing literature as stressors and coping mechanisms crucial for managing high job demands. This is especially relevant considering the long working hours, heavy workloads, and high pressure that typify tourism and hospitality jobs. The study draws on 56 in-depth interviews with three groups of purposefully selected participants at various career stages in the hotel sector to examine the role of interpersonal and supportive relations in the workplace and its impact on the perceived QWL. Findings indicate that a positive working environment and strong social capital are pivotal in buffering job demands. Participants highly value workplace social relations, considering them essential aspects of their work life. Interpersonal and supportive relations at work emerge as the most influential dimension positively affecting QWL. These findings may have implications for organisational practices and policies that foster a supportive workplace culture, ultimately contributing to the well-being and retention of employees in the industry.

Suggested Citation

  • Durão, Marília & Costa, Carlos & Carneiro, Maria João & Segovia-Pérez , Mónica, 2024. "Perceptions of Quality of Work Life in Hospitality Jobs: The Role of Interpersonal and Supportive Relations at Work," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 12(2), pages 146-166.
  • Handle: RePEc:ris:jspord:1094
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    1. Andrew E. Clark, 2005. "Your Money or Your Life: Changing Job Quality in OECD Countries," British Journal of Industrial Relations, London School of Economics, vol. 43(3), pages 377-400, September.
    2. Kate Walsh, 2016. "Applying career concepts to strengthen the work-attitudes of service professionals," The Service Industries Journal, Taylor & Francis Journals, vol. 36(1-2), pages 58-79, January.
    3. M. Sirgy & David Efraty & Phillip Siegel & Dong-Jin Lee, 2001. "A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 55(3), pages 241-302, September.
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    1. Carlos Salvador Peña-Casillas & Rodrigo Espinoza-Sánchez & José Alejandro López-Sánchez & Adriana Yunuen Dávalos-Pita, 2024. "Approach to Impact of Tourism on Quality of Life: Case Study of the Magic Town of San Sebastián del Oeste, Jalisco, México," Sustainability, MDPI, vol. 16(24), pages 1-21, December.

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    More about this item

    Keywords

    Interpersonal Relations at Work; Social Support; Psychosocial Working Environment; Quality of Work Life; Employee Well-Being; Hospitality Professionals.;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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