IDEAS home Printed from https://ideas.repec.org/a/plo/pone00/0265131.html
   My bibliography  Save this article

Digitally transformed home office impacts on job satisfaction, job stress and job productivity. COVID-19 findings

Author

Listed:
  • Ludivine Martin
  • Laetitia Hauret
  • Chantal Fuhrer

Abstract

In these times of successive lockdown periods due to the health crisis induced by COVID-19, this paper investigates how the usages of collaborative and communication digital tools (groupware, workflow, instant messaging and web conference) are related to the evolution of teleworkers’ subjective well-being (job satisfaction, job stress) and job productivity comparing during and before the first lockdown in spring 2020. Using a sample of 438 employees working for firms located in Luxembourg, this analysis enables, first, to highlight different profiles of teleworkers regarding the evolution of usages of these tools during the lockdown compared to before and the frequency of use during. Second, the analysis highlights that these profiles are linked to the evolution of job satisfaction, job stress and job productivity. Our main results show that (1) the profile that generates an increase in job productivity is the one with a combined mastered daily or weekly use of all of the four studied digital tools but at the expense of job satisfaction. On the contrary, (2) the use of the four digital tools both before and during the lockdown, associated with an increase in the frequency of use, appears to generate too much information flow to deal with and teleworkers may suffer from information overload that increases their stress and reduces their job satisfaction and job productivity. (3) The habit of using the four tools on a daily basis before the lockdown appears to protect teleworkers from most of the adverse effects, except for an increase in their job stress. Our results have theoretical and managerial implications for the future of the digitally transformed home office.

Suggested Citation

  • Ludivine Martin & Laetitia Hauret & Chantal Fuhrer, 2022. "Digitally transformed home office impacts on job satisfaction, job stress and job productivity. COVID-19 findings," PLOS ONE, Public Library of Science, vol. 17(3), pages 1-23, March.
  • Handle: RePEc:plo:pone00:0265131
    DOI: 10.1371/journal.pone.0265131
    as

    Download full text from publisher

    File URL: https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0265131
    Download Restriction: no

    File URL: https://journals.plos.org/plosone/article/file?id=10.1371/journal.pone.0265131&type=printable
    Download Restriction: no

    File URL: https://libkey.io/10.1371/journal.pone.0265131?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Alipour, Jean-Victor & Falck, Oliver & Schüller, Simone, 2020. "Germany's Capacities to Work from Home," IZA Discussion Papers 13152, Institute of Labor Economics (IZA).
    2. Venkatesh, Viswanath, 2020. "Impacts of COVID-19: A research agenda to support people in their fight," International Journal of Information Management, Elsevier, vol. 55(C).
    3. Alipour, Jean-Victor & Falck, Oliver & Schüller, Simone, 2023. "Germany’s capacity to work from home," European Economic Review, Elsevier, vol. 151(C).
    4. Kodama, Mitsuru, 2020. "Digitally transforming work styles in an era of infectious disease," International Journal of Information Management, Elsevier, vol. 55(C).
    5. Barnes, Stuart J., 2020. "Information management research and practice in the post-COVID-19 world," International Journal of Information Management, Elsevier, vol. 55(C).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Laetitia Hauret & Ludivine Martin & Nicolas Poussing, 2024. "Teleworkers’ digital up-skilling: Evidence from the spring 2020 lockdown," Post-Print hal-04574761, HAL.
    2. André Spithoven & Bruno Merlevede, 2025. "The socio-economic consequences of remote working: evidence from the European administrations in Brussels," The Annals of Regional Science, Springer;Western Regional Science Association, vol. 74(1), pages 1-23, March.
    3. Hang To Diem Tran & Minsook Kim, 2023. "Factors Influencing the Continued Intent to Use Virtual Interactive Platforms in Korean Small- and Medium-Sized Enterprises for Remote and Hybrid Work," Sustainability, MDPI, vol. 15(13), pages 1-21, June.
    4. Mofakhami, Malo & Counil, Emilie & Pailhé, Ariane, 2024. "Telework, working conditions, health and wellbeing during the Covid crisis: A gendered analysis," Social Science & Medicine, Elsevier, vol. 350(C).
    5. Asmussen, Katherine E. & Mondal, Aupal & Batur, Irfan & Dirks, Abbie & Pendyala, Ram M. & Bhat, Chandra R., 2024. "An investigation of individual-level telework arrangements in the COVID-era," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
    6. Adolfo C. Fernández Puente & Nuria Sánchez-Sánchez, 2023. "The Impact of the Different Dimensions of Job Quality on Job Satisfaction in the Public and Private sector. What is Wrong with the Social Environment?," SAGE Open, , vol. 13(4), pages 21582440231, December.
    7. Kamila Fialová, 2023. "Workers’ Satisfaction during the COVID-19 Pandemic in Central and Eastern Europe," Social Sciences, MDPI, vol. 12(9), pages 1-17, September.
    8. Judit TÖRÖK-KMOSKÓ & Krisztina DAJNOKI, 2024. "Adapting Leadership Development For Smes In The Era Of Remote Work From The Perspective Of Generation Z: Modern Approaches And Challenges," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 33(1), pages 645-654, July.
    9. Jitka Volfová & Kamila Matysová & Diana Maria Vrânceanu & Claudia Elena Țuclea, 2023. "Telework Perception and Implications during COVID-19 in the Czech Republic," Central European Business Review, Prague University of Economics and Business, vol. 2023(4), pages 59-76.
    10. Aurora Eleonora TWAROWSKI & Nicolae BIBU & Laura BRANCU, 2024. "New Management Paradigms Determined By The Pandemic: The Digital Revolution In The Opera Sector," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 33(1), pages 655-660, July.
    11. Godfred Anakpo & Zanele Nqwayibana & Syden Mishi, 2023. "The Impact of Work-from-Home on Employee Performance and Productivity: A Systematic Review," Sustainability, MDPI, vol. 15(5), pages 1-18, March.
    12. Soria, Jason & Edward, Deirdre & Stathopoulos, Amanda, 2023. "Requiem for transit ridership? An examination of who abandoned, who will return, and who will ride more with mobility as a service," Transport Policy, Elsevier, vol. 134(C), pages 139-154.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Eisfeld, Rupert-Klaas & Heinemann, Ann-Kathrin & Just, Tobias & Quitzau, Jörn, . "Büroimmobilien nach Corona - Eine Szenarienanalyse," Beiträge zur Immobilienwirtschaft, University of Regensburg, Department of Economics, number 27, August.
    2. Michael Christl & Silvia Poli & Tine Hufkens & Andreas Peichl & Mattia Ricci, 2023. "The role of short-time work and discretionary policy measures in mitigating the effects of the COVID-19 crisis in Germany," International Tax and Public Finance, Springer;International Institute of Public Finance, vol. 30(4), pages 1107-1136, August.
    3. Alipour, Jean-Victor & Fadinger, Harald & Schymik, Jan, 2021. "My home is my castle – The benefits of working from home during a pandemic crisis," Journal of Public Economics, Elsevier, vol. 196(C).
    4. Holgersen, Henning & Jia, Zhiyang & Svenkerud, Simen, 2021. "Who and how many can work from home? Evidence from task descriptions," Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 55, pages 1-4.
    5. Hansen, Stephen & Lambert, Peter John & Bloom, Nicholas & Davis, Steven J. & Sadun, Raffaella & Taska, Bledi, 2023. "Remote Work across Jobs, Companies, and Space," IZA Discussion Papers 15980, Institute of Labor Economics (IZA).
    6. Astorquiza-Bustos, Bilver Adrian & Quintero-Peña, Jose Wilmar, 2023. "Who can work from home? A remote working index for an emerging economy," Telecommunications Policy, Elsevier, vol. 47(10).
    7. Laroze, Denise & Neumayer, Eric & Plümper, Thomas, 2021. "COVID-19 does not stop at open borders: Spatial contagion among local authority districts during England's first wave," Social Science & Medicine, Elsevier, vol. 270(C).
    8. Christina Boll & Simone Schüller, 2020. "Die Lage ist ernst, aber nicht hoffnungslos – empirisch gestützte Überlegungen zur elterlichen Aufteilung der Kinderbetreuung vor, während und nach dem COVID-19 Lockdown," SOEPpapers on Multidisciplinary Panel Data Research 1089, DIW Berlin, The German Socio-Economic Panel (SOEP).
    9. Ben Yahmed, Sarra & Berlingieri, Francesco & Brüll, Eduard, 2022. "Adjustments of local labour markets to the COVID-19 crisis: The role of digitalisation and working-from-home," ZEW Discussion Papers 22-031, ZEW - Leibniz Centre for European Economic Research.
    10. Aditya Goenka & Lin Liu & Manh-Hung Nguyen, 2021. "Modeling optimal quarantines with waning immunity," Discussion Papers 21-10, Department of Economics, University of Birmingham.
    11. Adina-Maria IORGANDA (VODA) & Monica ROMAN, 2020. "Work From Home By Occupation In Romania: Initial Assesment In The Context Of Covid-19 Pandemic," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 14(1), pages 811-820, November.
    12. Vahagn Jerbashian & Montserrat Vilalta-Bufí, 2022. "Working from home, pandemic, occupations, industries," UB School of Economics Working Papers 2022/427, University of Barcelona School of Economics.
    13. Bamieh, Omar & Ziegler, Lennart, 2022. "Are remote work options the new standard? Evidence from vacancy postings during the COVID-19 crisis," Labour Economics, Elsevier, vol. 76(C).
    14. Diego Rodríguez Rodríguez, 2020. "Teletrabajo, acceso a Internet y apoyo a la digitalización en el contexto del Covid-19," Fedea Economy Notes 2020-08, FEDEA.
    15. Ritsu Kitagawa & Sachiko Kuroda & Hiroko Okudaira & Hideo Owan, 2021. "Working from home and productivity under the COVID-19 pandemic: Using survey data of four manufacturing firms," PLOS ONE, Public Library of Science, vol. 16(12), pages 1-24, December.
    16. Böhme, Stefan & Burkert, Carola & Carstensen, Jeanette & Eigenhüller, Lutz & Niebuhr, Annekatrin & Roth, Duncan & Sieglen, Georg & Wiethölter, Doris, 2020. "Die Bedeutung der regionalen Wirtschaftsstruktur für die Arbeitsmarkteffekte der Corona-Pandemie - Eine erste Einschätzung," IAB-Forschungsbericht 202015, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    17. Melanie Arntz & Sarra Ben Yahmed & Francesco Berlingieri, 2020. "Working from Home and COVID-19: The Chances and Risks for Gender Gaps," Intereconomics: Review of European Economic Policy, Springer;ZBW - Leibniz Information Centre for Economics;Centre for European Policy Studies (CEPS), vol. 55(6), pages 381-386, November.
    18. Jean-Victor Alipour & Oliver Falck & Alexandra Mergener & Simone Schüller, 2020. "Wiring the Labor Market Revisited: Working from Home in the Digital Age," CESifo Forum, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 21(03), pages 10-14, September.
    19. Reuschl, Andreas J. & Deist, Maximilian K. & Maalaoui, Adnane, 2022. "Digital transformation during a pandemic: Stretching the organizational elasticity," Journal of Business Research, Elsevier, vol. 144(C), pages 1320-1332.
    20. Erdsiek, Daniel, 2021. "Working from home during COVID-19 and beyond: Survey evidence from employers," ZEW Discussion Papers 21-051, ZEW - Leibniz Centre for European Economic Research.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:plo:pone00:0265131. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: plosone (email available below). General contact details of provider: https://journals.plos.org/plosone/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.