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Dimensions and Indicators of Quality Management Assessment in the Context of Sustainable Development

Author

Listed:
  • Monica Aureliana Petcu

    (Bucharest University of Economic Studies, Bucharest, Romania)

  • Iulia Maria David-Sobolevschi

    (Bucharest University of Economic Studies, Bucharest, Romania)

  • Irina Daniela Cișmașu

    (Bucharest University of Economic Studies, Bucharest, Romania)

Abstract

Sustainable business development, in an environment marked by strong dynamics that leads to changes of paradigms and meanings of the evolution of various components, generating constraints and multiple risks, is decisively conditioned by the quality of their management. In the context of this paper, in a brief presentation of the characteristics of the management quality assessment was considered, as a process with dynamics connected to the environment, with complex approach dimensions that imply specific reasoning, circumstantially relativized measurement and interpretation techniques, especially with benchmarks in maximizing the satisfaction of all those interested in their work, including communities, as well as environmental protection. The research undertaken for this purpose has been finalized by proposing a set of indicators to provide, from the perspective of each stakeholder, sufficient arguments in the proper assessment of the quality of management and in making appropriate strategic decisions in the context of sustainable development.

Suggested Citation

  • Monica Aureliana Petcu & Iulia Maria David-Sobolevschi & Irina Daniela Cișmașu, 2018. "Dimensions and Indicators of Quality Management Assessment in the Context of Sustainable Development," Annals of the University of Petrosani, Economics, University of Petrosani, Romania, vol. 18(1), pages 179-186.
    • Handle: RePEc:pet:annals:v:18:y:2018:i:1:p:179-186
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    References listed on IDEAS

    as
    1. Lisa Christensen & Ellen Peirce & Laura Hartman & W. Hoffman & Jamie Carrier, 2007. "Ethics, CSR, and Sustainability Education in the Financial Times Top 50 Global Business Schools: Baseline Data and Future Research Directions," Journal of Business Ethics, Springer, vol. 73(4), pages 347-368, July.
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    More about this item

    Keywords

    sustainability; quality; management; performance; indicators;
    All these keywords.

    JEL classification:

    • D01 - Microeconomics - - General - - - Microeconomic Behavior: Underlying Principles
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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