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Resolving the unintended consequences of collective co-production through group co-production: a case study in Shanghai

Author

Listed:
  • Ting Zhao

    (East China University of Political Science and Law)

  • Junao Yuan

    (Shanghai Jiao Tong University)

  • Zhongsheng Wu

    (Zhejiang University)

  • Dongsheng Xu

    (East China University of Political Science and Law)

Abstract

Co-production is an important approach to enhance service resilience in disaster response. However, most existing studies did not differentiate various types of co-production (i.e., collective vs. group co-production) and consider the potential tension between them. Based on evidence from self-organized groups for people with disabilities in Shanghai, this study found that as a type of collective co-production, compulsory epidemic prevention measures during the Covid-19 pandemic produced unintended consequences for people with disabilities: both government-organized and independent NGOs were forced to close offices, causing formal social services to be discontinued. However, as a type of group co-production, self-organized groups played an indispensable role in helping restore service resilience by providing material and consultation services to people with disabilities through online and offline approaches. This study not only contributes to the co-production literature through unveiling the tension and discussing the relation between collective and group co-production, but also provides valuable guidance for the government on how to promote self-organized groups to improve emergency management capacity.

Suggested Citation

  • Ting Zhao & Junao Yuan & Zhongsheng Wu & Dongsheng Xu, 2024. "Resolving the unintended consequences of collective co-production through group co-production: a case study in Shanghai," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-11, December.
    • Handle: RePEc:pal:palcom:v:11:y:2024:i:1:d:10.1057_s41599-024-04063-5
    DOI: 10.1057/s41599-024-04063-5
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    References listed on IDEAS

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    1. Huafang Li, 2020. "Communication for coproduction: a systematic review and research agenda," Journal of Chinese Governance, Taylor & Francis Journals, vol. 5(1), pages 110-135, January.
    2. Stephen P Osborne & Zoe Radnor & Kirsty Strokosch, 2016. "Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 639-653, May.
    3. Yonghua Zou & Wanxia Zhao, 2022. "Neighbourhood governance during the COVID-19 lockdown in Hangzhou: coproduction based on digital technologies," Public Management Review, Taylor & Francis Journals, vol. 24(12), pages 1914-1932, December.
    4. Brian N. Williams & Seong-Cheol Kang & Japera Johnson, 2016. "(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes," Public Management Review, Taylor & Francis Journals, vol. 18(5), pages 692-717, May.
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