IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v131y2021icp40-54.html
   My bibliography  Save this article

Does enterprise social media use promote employee creativity and well-being?

Author

Listed:
  • Luqman, Adeel
  • Talwar, Shalini
  • Masood, Ayesha
  • Dhir, Amandeep

Abstract

Despite the increased use of Enterprise Social Media (ESM) worldwide, its adverse impact on firms’ employees, such as exhaustion, has not been researched sufficiently. This is a critical gap in the literature since employees’ well-being is crucial to maintaining their productivity. The current study addresses this gap by examining whether interruption overload and psychological transition affect the relationship of employees’ socio-instrumental use of ESM with ESM-related exhaustion and employee creativity, respectively. We utilized the Conservation of Resources (COR) theory to conceptualize the mediation effect of interruption overload and psychological transition on the hypothesized associations. We also used the Regulatory Focus Theory (RFT) to propose the moderation effect of promotion and prevention-focus of employees on these associations. Cross-sectional data collected from 323 employees of firms in China were analyzed to test the proposed associations. Our findings suggest that both interruption overload and psychological transition mediate the association of ESM usage with exhaustion and creativity, respectively. Furthermore, the results revealed that promotion-focus strengthens the positive relationship between ESM usage and psychological transition, whereas prevention-focus of weakens the positive relationship between ESM usage and interruption overload. The study contributes key theoretical and practical insights to set an agenda for further research and aid managerial decisions.

Suggested Citation

  • Luqman, Adeel & Talwar, Shalini & Masood, Ayesha & Dhir, Amandeep, 2021. "Does enterprise social media use promote employee creativity and well-being?," Journal of Business Research, Elsevier, vol. 131(C), pages 40-54.
    • Handle: RePEc:eee:jbrese:v:131:y:2021:i:c:p:40-54
    DOI: 10.1016/j.jbusres.2021.03.051
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0148296321002149
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2021.03.051?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Zou, Lili Wenli & Chan, Ricky Y.K., 2019. "Why and when do consumers perform green behaviors? An examination of regulatory focus and ethical ideology," Journal of Business Research, Elsevier, vol. 94(C), pages 113-127.
    2. Homburg, Christian & Klarmann, Martin & Schmitt, Jens, 2010. "Brand awareness in business markets: When is it related to firm performance?," International Journal of Research in Marketing, Elsevier, vol. 27(3), pages 201-212.
    3. Qi Song & Yi Wang & Yang Chen & Jose Benitez & Jiang Hu, 2019. "Impact of the usage of social media in the workplace on team and employee performance," Post-Print hal-02159305, HAL.
    4. Zhong, Xuepan & Huang, Qian & Davison, Robert M. & Yang, Xuan & Chen, Huaping, 2012. "Empowering teams through social network ties," International Journal of Information Management, Elsevier, vol. 32(3), pages 209-220.
    5. Huigang Liang & Yajiong Xue & Liansheng Wu, 2013. "Ensuring Employees' IT Compliance: Carrot or Stick?," Information Systems Research, INFORMS, vol. 24(2), pages 279-294, June.
    6. Macartan Humphreys, 2005. "Natural Resources, Conflict, and Conflict Resolution," Journal of Conflict Resolution, Peace Science Society (International), vol. 49(4), pages 508-537, August.
    7. Cheah, Jun-Hwa & Memon, Mumtaz Ali & Richard, James E & Ting, Hiram & Cham, Tat-Huei, 2020. "CB-SEM latent interaction: Unconstrained and orthogonalized approaches," Australasian marketing journal, Elsevier, vol. 28(4), pages 218-234.
    8. Sophie Leroy & Theresa M. Glomb, 2018. "Tasks Interrupted: How Anticipating Time Pressure on Resumption of an Interrupted Task Causes Attention Residue and Low Performance on Interrupting Tasks and How a “Ready-to-Resume” Plan Mitigates the," Organization Science, INFORMS, vol. 29(3), pages 380-397, June.
    9. Xiao-Ping Chen & Siqing Peng, 2008. "Guanxi Dynamics: Shifts in the Closeness of Ties Between Chinese Coworkers," Management and Organization Review, The International Association for Chinese Management Research, vol. 4(1), pages 63-80, March.
    10. Ann-Frances Cameron & Jane Webster, 2013. "Multicommunicating: Juggling Multiple Conversations in the Workplace," Information Systems Research, INFORMS, vol. 24(2), pages 352-371, June.
    11. Talwar, Shalini & Dhir, Amandeep & Kaur, Puneet & Zafar, Nida & Alrasheedy, Melfi, 2019. "Why do people share fake news? Associations between the dark side of social media use and fake news sharing behavior," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 72-82.
    12. Chen, Xiao-Ping & Peng, Siqing, 2008. "Guanxi Dynamics: Shifts in the Closeness of Ties Between Chinese Coworkers," Management and Organization Review, Cambridge University Press, vol. 4(1), pages 63-80, March.
    13. Elizabeth Eve Umphress & Giuseppe (Joe) Labianca & Daniel J. Brass & Edward (Eli) Kass & Lotte Scholten, 2003. "The Role of Instrumental and Expressive Social Ties in Employees' Perceptions of Organizational Justice," Organization Science, INFORMS, vol. 14(6), pages 738-753, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Zhong, Xuepan & Huang, Qian & Davison, Robert M. & Yang, Xuan & Chen, Huaping, 2012. "Empowering teams through social network ties," International Journal of Information Management, Elsevier, vol. 32(3), pages 209-220.
    2. Talwar, Shalini & Luqman, Adeel & Kaur, Puneet & Srivastava, Pallavi & Mishra, Shreya, 2023. "How social networking ties mediate the associations between enterprise social media affordances and employee agility?," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    3. Long Zhang & Yulin Deng & Qun Wang, 2014. "An Exploratory Study of Chinese Motives for Building Supervisor–Subordinate Guanxi," Journal of Business Ethics, Springer, vol. 124(4), pages 659-675, November.
    4. Hongjuan Zhang & Rong Han & Liang Wang & Runhui Lin, 2021. "Social capital in China: a systematic literature review," Asian Business & Management, Palgrave Macmillan, vol. 20(1), pages 32-77, February.
    5. Hongjuan Zhang & Rong Han & Liang Wang & Runhui Lin, 0. "Social capital in China: a systematic literature review," Asian Business & Management, Palgrave Macmillan, vol. 0, pages 1-46.
    6. Lee, Steve Kyungjae & Ghauri, Pervez N. & Oh, Kum-Sik & Xiao, Shufeng (Simon) & Park, Byung Il & Romero-Martínez, Ana M., 2024. "Reverse knowledge transfer from subsidiaries to headquarters: Chinese firms in Africa," Journal of International Management, Elsevier, vol. 30(1).
    7. Tebogo Rahaba Ngoma, 2016. "It is not whom you know, it is how well you know them: Foreign entrepreneurs building close guanxi relationships [Es geht nicht darum, wen du kennst, sondern wie gut du sie kennst: Wie ausländische," Journal of International Entrepreneurship, Springer, vol. 14(2), pages 239-258, June.
    8. Yannick Thams & Ying Liu & Mary Glinow, 2013. "Asian favors: More than a cookie cutter approach," Asia Pacific Journal of Management, Springer, vol. 30(2), pages 461-486, June.
    9. Huimin Gu & Tingting (Christina) Zhang & Can Lu & Xiaoxiao Song, 2021. "Assessing Trust and Risk Perceptions in the Sharing Economy: An Empirical Study," Journal of Management Studies, Wiley Blackwell, vol. 58(4), pages 1002-1032, June.
    10. Bao Cheng & Yan Peng & Ahmed Shaalan & Marwa Tourky, 2023. "The Hidden Costs of Negative Workplace Gossip: Its Effect on Targets’ Behaviors, the Mediating Role of Guanxi Closeness, and the Moderating Effect of Need for Affiliation," Journal of Business Ethics, Springer, vol. 182(1), pages 287-302, January.
    11. Hom, Peter W. & Xiao, Zhixing, 2011. "Embedding social networks: How guanxi ties reinforce Chinese employees’ retention," Organizational Behavior and Human Decision Processes, Elsevier, vol. 116(2), pages 188-202.
    12. Jun Tian & Kanliang Wang & Yan Chen & Björn Johansson, 2010. "From IT deployment capabilities to competitive advantage: An exploratory study in China," Information Systems Frontiers, Springer, vol. 12(3), pages 239-255, July.
    13. Zhiyu Feng & Fong Keng-Highberger & Kai Chi Yam & Xiao-Ping Chen & Hu Li, 2023. "Wolves in Sheep’s Clothing: How and When Machiavellian Leaders Demonstrate Strategic Abuse," Journal of Business Ethics, Springer, vol. 184(1), pages 255-280, April.
    14. Jar-Der Luo & Meng-Yu Cheng & Tian Zhang, 2016. "Guanxi circle and organizational citizenship behavior: Context of a Chinese workplace," Asia Pacific Journal of Management, Springer, vol. 33(3), pages 649-671, September.
    15. Gill, Carol & Metz, Isabel & Tekleab, Amanuel G. & Williamson, Ian O., 2020. "The combined role of conscientiousness, social networks, and gender diversity in explaining individual performance in self-managed teams," Journal of Business Research, Elsevier, vol. 106(C), pages 250-260.
    16. Sheila M. Puffer & Daniel J. McCarthy & Max Boisot, 2010. "Entrepreneurship in Russia and China: The Impact of Formal Institutional Voids," Entrepreneurship Theory and Practice, , vol. 34(3), pages 441-467, May.
    17. Qingguo Zhai & Margaret Lindorff & Brian Cooper, 2013. "Workplace Guanxi: Its Dispositional Antecedents and Mediating Role in the Affectivity–Job Satisfaction Relationship," Journal of Business Ethics, Springer, vol. 117(3), pages 541-551, October.
    18. Junjun Cheng, 2020. "Bidirectional Relationship Progression in Buyer–Seller Negotiations: Evidence from South Korea," Group Decision and Negotiation, Springer, vol. 29(2), pages 293-320, April.
    19. Sri Setiyawati & Budhi Haryanto & Tulus Haryono, 2016. "Whose Choice Is It? The Role of Attitude in Determining Customer’s Intention to Use the Courier," Asian Social Science, Canadian Center of Science and Education, vol. 12(12), pages 229-229, December.
    20. Long Zhang & Yulin Deng & Xin Zhang & Enhua Hu, 2016. "Why do Chinese employees build supervisor-subordinate guanxi? A motivational analysis," Asia Pacific Journal of Management, Springer, vol. 33(3), pages 617-648, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:131:y:2021:i:c:p:40-54. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.