IDEAS home Printed from https://ideas.repec.org/a/pal/jorsoc/v57y2006i7d10.1057_palgrave.jors.2602149.html
   My bibliography  Save this article

Evaluating problem-structuring methods: developing an approach to show the value and effectiveness of PSMs

Author

Listed:
  • L White

    (University of Bristol)

Abstract

This paper discusses the challenges associated with the evaluation of problem-structuring methods (PSMs). PSMs are seen as complex interventions that seek wide-level change and action at many levels including individual and system. There is now a widespread acceptance that the traditional evaluation approaches are inappropriate for the evaluation of PSMs. The difficulty is compounded when PSMs are used in multi-agency settings. The paper proposes that evaluation, while pragmatic and situated, must be a theory-based exercise. Part of the challenge is to provide a narrative of the intervention as well as an agreed assessment.

Suggested Citation

  • L White, 2006. "Evaluating problem-structuring methods: developing an approach to show the value and effectiveness of PSMs," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(7), pages 842-855, July.
  • Handle: RePEc:pal:jorsoc:v:57:y:2006:i:7:d:10.1057_palgrave.jors.2602149
    DOI: 10.1057/palgrave.jors.2602149
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/palgrave.jors.2602149
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.

    File URL: https://libkey.io/10.1057/palgrave.jors.2602149?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gert-Jan de Vreede & Fred Niederman & Ilse Paarlberg, 2002. "Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings," Group Decision and Negotiation, Springer, vol. 11(2), pages 127-144, March.
    2. D Shaw, 2003. "Evaluating electronic workshops through analysing the ‘brainstormed’ ideas," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(7), pages 692-705, July.
    3. Jonathan Rosenhead, 1996. "What's the Problem? An Introduction to Problem Structuring Methods," Interfaces, INFORMS, vol. 26(6), pages 117-131, December.
    4. Alain Pinsonneault & Henri Barki & R. Brent Gallupe & Norberto Hoppen, 1999. "Electronic Brainstorming: The Illusion of Productivity," Information Systems Research, INFORMS, vol. 10(2), pages 110-133, June.
    5. Franco, L. Alberto & Cushman, Mike & Rosenhead, Jonathan, 2004. "Project review and learning in the construction industry: Embedding a problem structuring method within a partnership context," European Journal of Operational Research, Elsevier, vol. 152(3), pages 586-601, February.
    6. N A D Connell, 2001. "Evaluating soft OR: some reflections on an apparently ‘unsuccessful’ implementation using a Soft Systems Methodology (SSM) based approach," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 52(2), pages 150-160, February.
    7. Mingers, John & Rosenhead, Jonathan, 2004. "Problem structuring methods in action," European Journal of Operational Research, Elsevier, vol. 152(3), pages 530-554, February.
    8. Bryant, James W. & Darwin, John A., 2004. "Exploring inter-organisational relationships in the health service: An immersive drama approach," European Journal of Operational Research, Elsevier, vol. 152(3), pages 655-666, February.
    9. Phahlamohlaka, Jackie & Friend, John, 2004. "Community planning for rural education in South Africa," European Journal of Operational Research, Elsevier, vol. 152(3), pages 684-695, February.
    10. White, L. & Taket, A., 1997. "Beyond appraisal: Participatory Appraisal of Needs and the Development of Action (PANDA)," Omega, Elsevier, vol. 25(5), pages 523-534, October.
    11. Joldersma, Cisca & Roelofs, Ellie, 2004. "The impact of soft OR-methods on problem structuring," European Journal of Operational Research, Elsevier, vol. 152(3), pages 696-708, February.
    12. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    13. Gert-Jan de Vreede & Gary Dickson, 2000. "Using GSS to Design Organizational Processes and Information Systems: An Action Research Study on Collaborative Business Engineering," Group Decision and Negotiation, Springer, vol. 9(2), pages 161-183, March.
    14. Cornwall, Andrea & Jewkes, Rachel, 1995. "What is participatory research?," Social Science & Medicine, Elsevier, vol. 41(12), pages 1667-1676, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Midgley, Gerald & Cavana, Robert Y. & Brocklesby, John & Foote, Jeff L. & Wood, David R.R. & Ahuriri-Driscoll, Annabel, 2013. "Towards a new framework for evaluating systemic problem structuring methods," European Journal of Operational Research, Elsevier, vol. 229(1), pages 143-154.
    2. Scott, Rodney J & Cavana, Robert Y & Cameron, Donald, 2016. "Recent evidence on the effectiveness of group model building," European Journal of Operational Research, Elsevier, vol. 249(3), pages 908-918.
    3. Annielli Cunha & Danielle Morais, 2019. "Problem structuring methods in group decision making: a comparative study of their application," Operational Research, Springer, vol. 19(4), pages 1081-1100, December.
    4. L A Franco, 2007. "Assessing the impact of problem structuring methods in multi-organizational settings: an empirical investigation," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(6), pages 760-768, June.
    5. Mingers, John & Rosenhead, Jonathan, 2004. "Problem structuring methods in action," European Journal of Operational Research, Elsevier, vol. 152(3), pages 530-554, February.
    6. Lami, Isabella M. & Tavella, Elena, 2019. "On the usefulness of soft OR models in decision making: A comparison of Problem Structuring Methods supported and self-organized workshops," European Journal of Operational Research, Elsevier, vol. 275(3), pages 1020-1036.
    7. L A Franco & M Meadows, 2007. "Exploring new directions for research in problem structuring methods: on the role of cognitive style," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(12), pages 1621-1629, December.
    8. Small, Adrian & Wainwright, David, 2018. "Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems," European Journal of Operational Research, Elsevier, vol. 265(1), pages 344-360.
    9. Alberto Franco, L., 2013. "Rethinking Soft OR interventions: Models as boundary objects," European Journal of Operational Research, Elsevier, vol. 231(3), pages 720-733.
    10. T E van der Lei & W A H Thissen, 2009. "Quantitative problem structuring methods for multi-actor problems: an analysis of reported applications," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(9), pages 1198-1206, September.
    11. Franco, L. Alberto & Rouwette, Etienne A.J.A., 2011. "Decision development in facilitated modelling workshops," European Journal of Operational Research, Elsevier, vol. 212(1), pages 164-178, July.
    12. L. Alberto Franco, 2008. "Facilitating Collaboration with Problem Structuring Methods: A Case Study of an Inter-Organisational Construction Partnership," Group Decision and Negotiation, Springer, vol. 17(4), pages 267-286, July.
    13. B Casu & D Shaw & E Thanassoulis, 2005. "Using a group support system to aid input–output identification in DEA," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 56(12), pages 1363-1372, December.
    14. White, Leroy, 2016. "Behavioural operational research: Towards a framework for understanding behaviour in OR interventions," European Journal of Operational Research, Elsevier, vol. 249(3), pages 827-841.
    15. J Davis & A MacDonald & L White, 2010. "Problem-structuring methods and project management: an example of stakeholder involvement using Hierarchical Process Modelling methodology," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(6), pages 893-904, June.
    16. I Millet & J L Gogan, 2006. "A dialectical framework for problem structuring and information technology," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(4), pages 434-442, April.
    17. Ackermann, Fran, 2012. "Problem structuring methods ‘in the Dock’: Arguing the case for Soft OR," European Journal of Operational Research, Elsevier, vol. 219(3), pages 652-658.
    18. Tavella, Elena & Hjortso, Carsten Nico, 2012. "Enhancing the Design and Management of a Local Organic Food Supply Chain with Soft Systems Methodology," International Food and Agribusiness Management Review, International Food and Agribusiness Management Association, vol. 15(2), pages 1-22, May.
    19. Smith, Chris M. & Shaw, Duncan, 2019. "The characteristics of problem structuring methods: A literature review," European Journal of Operational Research, Elsevier, vol. 274(2), pages 403-416.
    20. David C. Lane, 2010. "OR FORUM---High Leverage Interventions: Three Cases of Defensive Action and Their Lessons for OR/MS Today," Operations Research, INFORMS, vol. 58(6), pages 1535-1547, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:jorsoc:v:57:y:2006:i:7:d:10.1057_palgrave.jors.2602149. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave-journals.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.