IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v11y2002i2d10.1023_a1015225811547.html
   My bibliography  Save this article

Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings

Author

Listed:
  • Gert-Jan de Vreede

    (Delft University of Technology)

  • Fred Niederman

    (Saint Louis University)

  • Ilse Paarlberg

    (Delft University of Technology)

Abstract

Facilitation is often considered to be one of the key factors in the successful application of GSS. Research on GSS facilitation has revealed insight into the types of tasks performed by facilitators and the potential positive effects of facilitation on group consensus and satisfaction. However, earlier research has rarely approached GSS facilitation from the participants' point of view. In this study a questionnaire was developed and distributed to 369 participants of facilitated GSS meetings in order to measure their perceptions of various facilitation tasks. The results suggested three categories of facilitation tasks that are perceived as important by participants. Each of these categories strongly correlated with participants' meeting satisfaction. Further research is needed to refine these categories so that the instrument may be used to evaluate a facilitator's performance.

Suggested Citation

  • Gert-Jan de Vreede & Fred Niederman & Ilse Paarlberg, 2002. "Towards an Instrument to Measure Participants' Perceptions on Facilitation in Group Support Systems Meetings," Group Decision and Negotiation, Springer, vol. 11(2), pages 127-144, March.
    • Handle: RePEc:spr:grdene:v:11:y:2002:i:2:d:10.1023_a:1015225811547
    DOI: 10.1023/A:1015225811547
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1023/A:1015225811547
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1023/A:1015225811547?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Gerardine DeSanctis & R. Brent Gallupe, 1987. "A Foundation for the Study of Group Decision Support Systems," Management Science, INFORMS, vol. 33(5), pages 589-609, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. L White, 2006. "Evaluating problem-structuring methods: developing an approach to show the value and effectiveness of PSMs," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(7), pages 842-855, July.
    2. Aida Azadegan & Gwendolyn Kolfschoten, 2014. "An Assessment Framework for Practicing Facilitator," Group Decision and Negotiation, Springer, vol. 23(5), pages 1013-1045, September.
    3. Sondoss Elsawah & Elena Bakhanova & Raimo P. Hämäläinen & Alexey Voinov, 2023. "A Competency Framework for Participatory Modeling," Group Decision and Negotiation, Springer, vol. 32(3), pages 569-601, June.
    4. Henner Gimpel & Vanessa Graf-Seyfried & Robert Laubacher & Oliver Meindl, 2023. "Towards Artificial Intelligence Augmenting Facilitation: AI Affordances in Macro-Task Crowdsourcing," Group Decision and Negotiation, Springer, vol. 32(1), pages 75-124, February.
    5. J Davis & A MacDonald & L White, 2010. "Problem-structuring methods and project management: an example of stakeholder involvement using Hierarchical Process Modelling methodology," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 61(6), pages 893-904, June.
    6. Rens Kortmann & Vincent Peters, 2021. "Becoming the Unseen Helmsman - Game facilitator competencies for novice, experienced, and non-game facilitators," Simulation & Gaming, , vol. 52(3), pages 255-272, June.
    7. Joeri van Laere & Jessica Lindblom & Marieke de Wijse-van Heeswijk, 2021. "Complexifying Facilitation by Immersing in Lived Experiences of on-the-fly Facilitation," Simulation & Gaming, , vol. 52(3), pages 346-363, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Meløn, Mønica García & Aragonés Beltran, Pablo & Carmen González Cruz, M., 2008. "An AHP-based evaluation procedure for Innovative Educational Projects: A face-to-face vs. computer-mediated case study," Omega, Elsevier, vol. 36(5), pages 754-765, October.
    2. Jae Kwang Lee & Jae Kyeong Kim & Soung Hie Kim & Hung Kook Park, 2002. "An Intelligent Idea Categorizer for Electronic Meeting Systems," Group Decision and Negotiation, Springer, vol. 11(5), pages 363-378, September.
    3. Guo Li & Wenling Liu & Zhaohua Wang & Mengqi Liu, 2017. "An empirical examination of energy consumption, behavioral intention, and situational factors: evidence from Beijing," Annals of Operations Research, Springer, vol. 255(1), pages 507-524, August.
    4. Yu, Lean & Wang, Shouyang & Lai, Kin Keung, 2009. "An intelligent-agent-based fuzzy group decision making model for financial multicriteria decision support: The case of credit scoring," European Journal of Operational Research, Elsevier, vol. 195(3), pages 942-959, June.
    5. Damart, Sébastien & Roy, Bernard, 2009. "The uses of cost-benefit analysis in public transportation decision-making in France," Transport Policy, Elsevier, vol. 16(4), pages 200-212, August.
    6. Terri L. Griffith & Mark A. Fuller & Gregory B. Northcraft, 1998. "Facilitator Influence in Group Support Systems: Intended and Unintended Effects," Information Systems Research, INFORMS, vol. 9(1), pages 20-36, March.
    7. Mi, Hwang, 1998. "Did Task Type Matter in the Use of Decision Room GSS? A Critical Review and a Meta-analysis," Omega, Elsevier, vol. 26(1), pages 1-15, February.
    8. Gebauer, Judith & Mahoney, Joseph T., 2013. "Joining Supply and Demand Conditions of IT Enabled Change: Toward an Economic Theory of Inter-firm Modulation," Working Papers 13-0100, University of Illinois at Urbana-Champaign, College of Business.
    9. Steven Way & Yufei Yuan, 2014. "Transitioning From Dynamic Decision Support to Context-Aware Multi-Party Coordination: A Case for Emergency Response," Group Decision and Negotiation, Springer, vol. 23(4), pages 649-672, July.
    10. Salo, Ahti A., 1995. "Interactive decision aiding for group decision support," European Journal of Operational Research, Elsevier, vol. 84(1), pages 134-149, July.
    11. Teich, Jeffrey E. & Wallenius, Hannele & Kuula, Markku & Zionts, Stanley, 1995. "A decision support approach for negotiation with an application to agricultural income policy negotiations," European Journal of Operational Research, Elsevier, vol. 81(1), pages 76-87, February.
    12. Pedro Antunes & Tânia Ho, 2001. "The Design of a GDSS Meeting Preparation Tool," Group Decision and Negotiation, Springer, vol. 10(1), pages 5-25, January.
    13. Ofrit Lesser & Lihi Naamani-Dery & Meir Kalech & Yuval Elovici, 2017. "Group Decision Support for Leisure Activities Using Voting and Social Networks," Group Decision and Negotiation, Springer, vol. 26(3), pages 473-494, May.
    14. Malone, Thomas W. & Crowston, Kevin., 1993. "The interdisciplinary study of coordination," Working papers 3630-93. CCSTR ; #157., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    15. Rutkowski Anne-Francoise & Van de Walle Bartel A & van Groenendaal Willem J.H. & Pol Jan, 2005. "When Stakeholders Perceive Threats and Risks Differently: the Use of Group Support Systems to Develop a Common Understanding and a Shared Response," Journal of Homeland Security and Emergency Management, De Gruyter, vol. 2(1), pages 1-17, March.
    16. Bischi, Gian-Italo & Merlone, Ugo, 2010. "Binary choices in small and large groups: A unified model," Physica A: Statistical Mechanics and its Applications, Elsevier, vol. 389(4), pages 843-853.
    17. Ho Cheung Brian Lee & Jan Stallaert & Ming Fan, 2020. "Anomalies in Probability Estimates for Event Forecasting on Prediction Markets," Production and Operations Management, Production and Operations Management Society, vol. 29(9), pages 2077-2095, September.
    18. Daily, Bonnie F. & Teich, Jeffrey E., 2001. "Perceptions of contribution in multi-cultural groups in non-GDSS and GDSS environments," European Journal of Operational Research, Elsevier, vol. 134(1), pages 70-83, October.
    19. Colin Eden & Fran Ackermann, 2001. "Group Decision and Negotiation in Strategy Making," Group Decision and Negotiation, Springer, vol. 10(2), pages 119-140, March.
    20. Sébastien Damart & Bernard Roy, 2006. "Limitations of Cost Benefit Analysis to support public debate: the case of public Transportation Decision-making in France," Working Papers hal-00948675, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:11:y:2002:i:2:d:10.1023_a:1015225811547. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.