IDEAS home Printed from https://ideas.repec.org/a/pal/crepre/v19y2016i1d10.1057_crr.2015.25.html
   My bibliography  Save this article

Typical Tools for Assessment of Communicative Performance

Author

Listed:
  • Josef Pallas

    (Uppsala University)

  • Emma Svensson

    (Uppsala University)

Abstract

Concepts like reputation, recognition, legitimacy, visibility, image, popularity, trust and others are frequently used in describing how successful an organization’s communication has been in describing properties and qualities of its activities. In this paper we seek to schematically address some of these concepts as they often appear in current communication/PR, organizational and sociological research to examine what qualities and criteria these concepts tend to refer to. By way of situating our discussion in a broader context of how a neo-institutional perspective understands organizational performance, we seek to identify and suggest some of the central qualities of the most popular concepts. We combine then the different qualities these concepts invoke and suggest a model that can be used in a more accurate discussion of an organization’s communication.

Suggested Citation

  • Josef Pallas & Emma Svensson, 2016. "Typical Tools for Assessment of Communicative Performance," Corporate Reputation Review, Palgrave Macmillan, vol. 19(1), pages 47-58, February.
    • Handle: RePEc:pal:crepre:v:19:y:2016:i:1:d:10.1057_crr.2015.25
    DOI: 10.1057/crr.2015.25
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1057/crr.2015.25
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1057/crr.2015.25?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. H. Kent Baker & Gary E. Powell & Daniel G. Weaver, 1999. "Does NYSE Listing Affect Firm Visibility?," Financial Management, Financial Management Association, vol. 28(2), Summer.
    2. Linda Wedlin, 2006. "Ranking Business Schools," Books, Edward Elgar Publishing, number 3941.
    3. David L. Deephouse & Suzanne M. Carter, 2005. "An Examination of Differences Between Organizational Legitimacy and Organizational Reputation," Journal of Management Studies, Wiley Blackwell, vol. 42(2), pages 329-360, March.
    4. Carmelo Mazza, 1998. "The Popularization of Business Knowledge Diffusion: From Academic Knowledge to Popular Culture?," Palgrave Macmillan Books, in: José Luis Alvarez (ed.), The Diffusion and Consumption of Business Knowledge, chapter 6, pages 164-181, Palgrave Macmillan.
    5. Hayagreeva Rao, 1994. "The Social Construction of Reputation: Certification Contests, Legitimation, and the Survival of Organizations in the American Automobile Industry: 1895–1912," Strategic Management Journal, Wiley Blackwell, vol. 15(S1), pages 29-44, December.
    6. Suzanne M. Carter, 2006. "The Interaction of Top Management Group, Stakeholder, and Situational Factors on Certain Corporate Reputation Management Activities," Journal of Management Studies, Wiley Blackwell, vol. 43(5), pages 1145-1176, July.
    7. Stephen J. Brammer & Stephen Pavelin, 2006. "Corporate Reputation and Social Performance: The Importance of Fit," Journal of Management Studies, Wiley Blackwell, vol. 43(3), pages 435-455, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Annika Veh & Markus Göbel & Rick Vogel, 2019. "Corporate reputation in management research: a review of the literature and assessment of the concept," Business Research, Springer;German Academic Association for Business Research, vol. 12(2), pages 315-353, December.
    2. Pérez-Cornejo, Clara & de Quevedo-Puente, Esther & Delgado-García, Juan Bautista, 2019. "How to manage corporate reputation? The effect of enterprise risk management systems and audit committees on corporate reputation," European Management Journal, Elsevier, vol. 37(4), pages 505-515.
    3. Mooweon Rhee, 2009. "Does Reputation Contribute to Reducing Organizational Errors? A Learning Approach," Journal of Management Studies, Wiley Blackwell, vol. 46(4), pages 676-703, June.
    4. Stewart R. Miller & Lorraine Eden & Dan Li, 2020. "CSR Reputation and Firm Performance: A Dynamic Approach," Journal of Business Ethics, Springer, vol. 163(3), pages 619-636, May.
    5. H. L. Zou & R. C. Zeng & S. X. Zeng & Jonathan J. Shi, 2015. "How Do Environmental Violation Events Harm Corporate Reputation?," Business Strategy and the Environment, Wiley Blackwell, vol. 24(8), pages 836-854, December.
    6. Amanpreet Kaur & Balwinder Singh, 2017. "Construing Reputation from Gender Diversity on Boards," Paradigm, , vol. 21(2), pages 111-125, December.
    7. Francesco Gangi & Lucia Michela Daniele & Nicola Varrone, 2020. "How do corporate environmental policy and corporate reputation affect risk‐adjusted financial performance?," Business Strategy and the Environment, Wiley Blackwell, vol. 29(5), pages 1975-1991, July.
    8. Javier Aguilera‐Caracuel & Jaime Guerrero‐Villegas, 2018. "How Corporate Social Responsibility Helps MNEs to Improve their Reputation. The Moderating Effects of Geographical Diversification and Operating in Developing Regions," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 355-372, July.
    9. Adelaide Martins & Delfina Gomes & Manuel Castelo Branco, 2020. "Managing Corporate Social and Environmental Disclosure: An Accountability vs. Impression Management Framework," Sustainability, MDPI, vol. 13(1), pages 1-15, December.
    10. Cristina Del-Castillo-Feito & Alicia Blanco-González & Rafael Delgado-Alemany, 2020. "The Relationship between Image, Legitimacy, and Reputation as a Sustainable Strategy: Students’ Versus Professors’ Perceptions in the Higher Education Sector," Sustainability, MDPI, vol. 12(3), pages 1-16, February.
    11. Jang, Woan-Yuh & Lee, Jie-Haun & Hu, Hsueh-Chin, 2016. "Halo, horn, or dark horse biases: Corporate reputation and the earnings announcement puzzle," Journal of Empirical Finance, Elsevier, vol. 38(PA), pages 272-289.
    12. Clara Pérez-Cornejo & Esther de Quevedo-Puente, 2023. "How corporate social responsibility mediates the relationship between corporate reputation and enterprise risk management: evidence from Spain," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 13(2), pages 363-383, June.
    13. Anita, Mendiratta & Shveta, Singh & Yadav Surendra, S. & Arvind, Mahajan, 2023. "When do ESG controversies reduce firm value in India?," Global Finance Journal, Elsevier, vol. 55(C).
    14. Kevin Money & Anastasiya Saraeva & Irene Garnelo-Gomez & Stephen Pain & Carola Hillenbrand, 2017. "Corporate Reputation Past and Future: A Review and Integration of Existing Literature and a Framework for Future Research," Corporate Reputation Review, Palgrave Macmillan, vol. 20(3), pages 193-211, November.
    15. Clara Pérez‐Cornejo & Esther de Quevedo‐Puente & Juan Bautista Delgado‐García, 2020. "Reporting as a booster of the corporate social performance effect on corporate reputation," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(3), pages 1252-1263, May.
    16. Czinkota, Michael & Kaufmann, Hans Rüdiger & Basile, Gianpaolo & Ferri, Maria Antonella, 2020. "For-Benefit Company (fBComp): An innovative social-business model. The Italian case," Journal of Business Research, Elsevier, vol. 119(C), pages 377-387.
    17. Syed Haider Khalil & Fahad Sultan & Muhammad Tufail, 2018. "Constructing Symbolic Value Through Categorization Tools: The Role of Rankings in Building Business School's Reputation," Global Social Sciences Review, Humanity Only, vol. 3(3), pages 354-377, September.
    18. Karen D. W. Patterson & David Eduardo Cavazos & Marvin Washington, 2014. "It Does Matter How You Get to the Top: Differentiating Status from Reputation," Administrative Sciences, MDPI, vol. 4(2), pages 1-14, April.
    19. Gazzola Patrizia & Mella Piero, 2015. "Reputation In The Creation Of Value For Stakeholders," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(2), pages 27-36, December.
    20. Douglas A. Schuler & Wei Shi & Robert E. Hoskisson & Tao Chen, 2017. "Windfalls of emperors' sojourns: Stock market reactions to Chinese firms hosting high-ranking government officials," Strategic Management Journal, Wiley Blackwell, vol. 38(8), pages 1668-1687, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:pal:crepre:v:19:y:2016:i:1:d:10.1057_crr.2015.25. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.palgrave.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.