Impact of Emotional Labor on Emotional Exhaustion and Job Satisfaction in Public Sector Organizations
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- Whiting, Anita & Donthu, Naveen & Baker, Andrew M., 2011. "Investigating the immediate and long-term effects of job stressors on frontline service employees," International Journal of Research in Marketing, Elsevier, vol. 28(4), pages 319-331.
- Abraham Carmeli & Gershon Gilat & David A. Waldman, 2007. "The Role of Perceived Organizational Performance in Organizational Identification, Adjustment and Job Performance," Journal of Management Studies, Wiley Blackwell, vol. 44(6), pages 972-992, September.
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- Ahmet Yavuz Çamlı & Türker B. Palamutçuoğlu & Nicoleta Bărbuță-Mișu & Selin Çavuşoğlu & Florina Oana Virlanuta & Yaşar Alkan & Sofia David & Ludmila Daniela Manea, 2022. "The Moderator Effect of Communicative Rational Action in the Relationship between Emotional Labor and Job Satisfaction," Sustainability, MDPI, vol. 14(13), pages 1-25, June.
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JEL classification:
- R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
- Z0 - Other Special Topics - - General
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