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The Mode of Trust and Experience of Stress in Customs Officers in Ukraine

Author

Listed:
  • Virna Zhanna

    (Lesya Ukrainka Eastern European National University, Lutsk, Ukraine)

  • Olha Lazorko

    (Lesya Ukrainka Eastern European National University, Lutsk, Ukraine)

  • Liudmyla Malimon

    (Lesya Ukrainka Eastern European National University, Lutsk, Ukraine)

Abstract

The article presents the author’s position of studying organizational trust in customs service and specific experience of workplace stress that influences its formation. The study sample involved 77 customs officers in the following categories of customs personnel: customs inspectors and passenger inspectors. The scientific value of this study lies in establishing the empirical referents of the relationship between organizational trust and relief of organizational stress in customs officers at different organizational levels. The article proves that the empirical referents of the interrelation of organizational trust and experience of workplace stress in the customs group 3 are at the mezzo-level of organizational trust (concern from management, supported by indicators of organizational culture in the field of communication and management) and at the micro-level (increasing organizational stress in the forms of activity and productivity, the flexibility of behaviour, acceptance of others’ values and indicators of job satisfaction due to the expressed emotional commitment of these employees to their organization). The practical value of the obtained results allows one to understand the nature and the impact of organizational stress and the level of organizational trust on the effectiveness of customs officers’ professional activities. It also makes it possible to develop a further programme of psychological support for this professional group to improve psychological safety and well-being in the workplace.

Suggested Citation

  • Virna Zhanna & Olha Lazorko & Liudmyla Malimon, 2021. "The Mode of Trust and Experience of Stress in Customs Officers in Ukraine," Postmodern Openings, Editura Lumen, Department of Economics, vol. 12(3), pages 404-425, August.
  • Handle: RePEc:lum:rev3rl:v:12:y:2021:i:3:p:404-425
    DOI: https://doi.org/10.18662/po/12.3/346
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    References listed on IDEAS

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    1. Borys Maksymchuk & Tetiana MATVIICHUK & Valeriy SOLOVYOV & Hanna DAVYDENKO & Ruslana SOICHUK & Oksana KHURTENKO & Olga GROSHOVENKO & Nataliya STEPANCHENKO & Yuliana ANDRIYCHUK & Tetiana GRYGORENKO & T, 2020. "Developing Healthcare Competency in Future Teachers," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 12(3), pages 24-43, October.
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    3. Iryna ONISHCHUK & Maryna IKONNIKOVA & Tetiana ANTONENKO & Inna KHARCHENKO & Svetlana SHESTAKOVA & Nataliia KUZMENKO & Borys MAKSYMCHUK, 2020. "Characteristics of Foreign Language Education in Foreign Countries and Ways of Applying Foreign Experience in Pedagogical Universities of Ukraine," Revista romaneasca pentru educatie multidimensionala - Journal for Multidimensional Education, Editura Lumen, Department of Economics, vol. 12(3), pages 44-65, October.
    4. Alla Nerubasska & Borys Maksymchuk, 2020. "The Demarkation of Creativity, Talent and Genius in Humans: a Systemic Aspect," Postmodern Openings, Editura Lumen, Department of Economics, vol. 11(2), pages 240-255, July.
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    More about this item

    Keywords

    levels of workplace trust; adaptive-balanced mode; adaptive-optimum mode; adaptive-mobilizational mode; workplace stress; job satisfaction;
    All these keywords.

    JEL classification:

    • I12 - Health, Education, and Welfare - - Health - - - Health Behavior
    • I2 - Health, Education, and Welfare - - Education
    • O0 - Economic Development, Innovation, Technological Change, and Growth - - General

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