IDEAS home Printed from https://ideas.repec.org/a/kap/porgrv/v19y2019i4d10.1007_s11115-018-0408-8.html
   My bibliography  Save this article

Change Communication in Public Sector Cutback Management

Author

Listed:
  • Genevieve Graaf

    (University of California, Berkeley)

  • Evelyn Hengeveld-Bidmon

    (University of California, Berkeley)

  • Sarah Carnochan

    (University of California, Berkeley)

  • Marianna Salomone

    (University of California, Berkeley)

  • Michael J. Austin

    (University of California, Berkeley)

Abstract

Budget cuts in public sector organizations create additional strain for employees, often contributing to uncertainty, rumors, and low morale. This study examines the dynamics of communicating about organizational changes in public human service organizations during the cutbacks of the Great Recession from 2008 to 2013. Drawing from in-depth interviews of 45 senior managers in eleven San Francisco Bay Area county public human service agencies, the findings focus on perceived employee responses to change, specific change communication strategies utilized, and how these were shaped by internal and external factors. The study concludes with implications for future practice and research during significant budget reductions in public human service organizations.

Suggested Citation

  • Genevieve Graaf & Evelyn Hengeveld-Bidmon & Sarah Carnochan & Marianna Salomone & Michael J. Austin, 2019. "Change Communication in Public Sector Cutback Management," Public Organization Review, Springer, vol. 19(4), pages 453-472, December.
    • Handle: RePEc:kap:porgrv:v:19:y:2019:i:4:d:10.1007_s11115-018-0408-8
    DOI: 10.1007/s11115-018-0408-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11115-018-0408-8
    File Function: Abstract
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11115-018-0408-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Jennifer Waterhouse & Dianne Lewis, 2004. "Communicating culture change," Public Management Review, Taylor & Francis Journals, vol. 6(3), pages 353-376, September.
    2. Greenberger, David B. & Strasser, Stephen & Cummings, Larry L. & Dunham, Randall B., 1989. "The impact of personal control on performance and satisfaction," Organizational Behavior and Human Decision Processes, Elsevier, vol. 43(1), pages 29-51, February.
    3. van der Voet, Joris, 2014. "The effectiveness and specificity of change management in a public organization: Transformational leadership and a bureaucratic organizational structure," European Management Journal, Elsevier, vol. 32(3), pages 373-382.
    4. Joris Van der Voet & Ben S. Kuipers & Sandra Groeneveld, 2016. "Implementing Change in Public Organizations: The relationship between leadership and affective commitment to change in a public sector context," Public Management Review, Taylor & Francis Journals, vol. 18(6), pages 842-865, July.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Odiegwu, Chinwendu Laurentia & Enyioko, Newman Chintuwa (PhD), 2022. "Influence of Sustainable Shipping on Organizational Effectiveness of Shipping Companies in Port Harcourt, Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(8), pages 74-92, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Filstad, Cathrine & Olsen, Trude Høgvold & Karp, Tom, 2021. "Constructing managerial manoeuvring space in contradictory contexts," European Management Journal, Elsevier, vol. 39(4), pages 467-475.
    2. Elisa Villani & Christian Lechner, 2021. "How to acquire legitimacy and become a player in a regional innovation ecosystem? The case of a young university," The Journal of Technology Transfer, Springer, vol. 46(4), pages 1017-1045, August.
    3. Marek Szczepanski & Krzysztof Kolodziejczyk, 2021. "A Change in Management Perspective on the Implementation of the Employee Capital Plans in Poland," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 2), pages 758-771.
    4. Ilaria Mariani & Irene Bianchi, 2023. "Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
    5. Rodrigo Lozano, 2018. "Proposing a Definition and a Framework of Organisational Sustainability: A Review of Efforts and a Survey of Approaches to Change," Sustainability, MDPI, vol. 10(4), pages 1-21, April.
    6. repec:ers:journl:v:xxiv:y:2021:i:special5:p:758-771 is not listed on IDEAS
    7. Jungki Lee, 2012. "Components Of Medical Service Users’ Dissatisfaction: A Perceived Control Perspective," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 5(2), pages 53-63..
    8. Kanfer, Ruth & Chen, Gilad, 2016. "Motivation in organizational behavior: History, advances and prospects," Organizational Behavior and Human Decision Processes, Elsevier, vol. 136(C), pages 6-19.
    9. Chenet, Pierre & Tynan, Caroline & Money, Arthur, 1999. "Service Performance Gap: Re-evaluation and Redevelopment," Journal of Business Research, Elsevier, vol. 46(2), pages 133-147, October.
    10. Blair, Sean, 2020. "How lacking control drives fluency effects in evaluative judgment," Organizational Behavior and Human Decision Processes, Elsevier, vol. 156(C), pages 97-112.
    11. Lei Mee Thien, 2019. "Distributive Leadership Functions, Readiness for Change, and Teachers’ Affective Commitment to Change: A Partial Least Squares Analysis," SAGE Open, , vol. 9(2), pages 21582440198, April.
    12. Yingxia Cao & Xiaofan Li & Amy Jiang & Kang Bai, 2014. "Motivators and Outcomes of Faculty Actions towards International Students: Under the Influence of Internationalization," International Journal of Higher Education, Sciedu Press, vol. 3(4), pages 1-49, November.
    13. Vos, Janita F.J. & Rupert, Joyce, 2018. "Change agent's contribution to recipients' resistance to change: A two-sided story," European Management Journal, Elsevier, vol. 36(4), pages 453-462.
    14. Neale J. Slack & Gurmeet Singh & Jashwini Narayan & Shavneet Sharma, 2020. "Servant Leadership in the Public Sector: Employee Perspective," Public Organization Review, Springer, vol. 20(4), pages 631-646, December.
    15. José M. Peiró & Malgorzata W. Kozusznik & Isabel Rodríguez-Molina & Núria Tordera, 2019. "The Happy-Productive Worker Model and Beyond: Patterns of Wellbeing and Performance at Work," IJERPH, MDPI, vol. 16(3), pages 1-20, February.
    16. Corina Cristiana NASTACA, 2020. "Leadership And Resilience In Romanian Public Administration From County Level," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(34), pages 78-96, June.
    17. Juan Pablo Araya-Orellana, 2022. "Assessment of the Leadership Styles in Public Organizations: an Analysis of Public Employees Perception," Public Organization Review, Springer, vol. 22(1), pages 99-116, March.
    18. Rekha Rao-Nicholson & Syed Mohyuddin, 2024. "The role of transformational leadership and institutional entrepreneurship in organizational change in Indian public organizations," Asian Business & Management, Palgrave Macmillan, vol. 23(2), pages 213-236, April.
    19. Stajkovic, Alexander D. & Lee, Dongseop & Greenwald, Jessica M. & Raffiee, Joseph, 2015. "The role of trait core confidence higher-order construct in self-regulation of performance and attitudes: Evidence from four studies," Organizational Behavior and Human Decision Processes, Elsevier, vol. 128(C), pages 29-48.
    20. Ward, James C. & Barnes, John W., 2001. "Control and affect: the influence of feeling in control of the retail environment on affect, involvement, attitude, and behavior," Journal of Business Research, Elsevier, vol. 54(2), pages 139-144, November.
    21. Shatokhina Yuliia & Khovaylo Irina, 2018. "Determination of the directions of improving the organizational structure on the example of the acting village council," Technology audit and production reserves, 6(44) 2018, Socionet;Technology audit and production reserves, vol. 6(5(44)), pages 17-21.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:porgrv:v:19:y:2019:i:4:d:10.1007_s11115-018-0408-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.