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Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan

Author

Listed:
  • Manal Mustafa Dehisat

    (Faculty of Business and Management Science, UniSZA, Malaysia.)

  • Zainudin Awang

    (Faculty of Business and Management Science, UniSZA, Malaysia.)

Abstract

This paper explored the reliability of an instrument to evaluate organizational performance (OP) of the SMEs sector in Jordan employing Exploratory Factor Analysis (EFA). The paper used EFA and is different from other studies with regard to Total Quality Management (TQM) practice as a mediator between Entrepreneurial characteristics and OP. We applied cross-sectional study design, and data collection was from a proportionate Stratified Sampling with 100 questionnaires distributed to managers or owners of Jordanian SMEs grouped by industry type (food industry, machinery/equipment, and paper manufacturing). We verified the consistency of the instrument which contained 10 items for each one of the constructs. The researchers employed Cronbach’s Alpha to verify the internal reliability of the current instrument and confirmed that it was reliable. This paper provides a detailed explanation of the procedures for conducting the EFA on Organizational Performance. The outcomes of this study would benefit those involved in future research related to Organizational Performance.

Suggested Citation

  • Manal Mustafa Dehisat & Zainudin Awang, 2020. "Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan," International Review of Management and Marketing, Econjournals, vol. 10(6), pages 51-57.
    • Handle: RePEc:eco:journ3:2020-06-7
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    References listed on IDEAS

    as
    1. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    2. Amged Saleh Shkeer & Zainudin Awang, 2019. "Exploring the Items for Measuring the Marketing Information System Construct: An Exploratory Factor Analysis," International Review of Management and Marketing, Econjournals, vol. 9(6), pages 87-97.
    3. Mar Fuentes-Fuentes, M. & Albacete-Sáez, Carlos A. & Lloréns-Montes, F. Javier, 2004. "The impact of environmental characteristics on TQM principles and organizational performance," Omega, Elsevier, vol. 32(6), pages 425-442, December.
    4. Ala'aldin Alrowwad & Bader Yousef Obeidat & Ali Tarhini & Noor Aqqad, 2017. "The Impact of Transformational Leadership on Organizational Performance via the Mediating Role of Corporate Social Responsibility: A Structural Equation Modeling Approach," International Business Research, Canadian Center of Science and Education, vol. 10(1), pages 199-221, January.
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    More about this item

    Keywords

    Exploratory Factor Analysis; Entrepreneurial Characteristics; TQM Practices; Organizational Performance;
    All these keywords.

    JEL classification:

    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • L3 - Industrial Organization - - Nonprofit Organizations and Public Enterprise

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