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A Social Information Processing Perspective of Coworker Influence on a Focal Employee

Author

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  • Zhijun Chen

    (Department of Human Resource Management, School of International Business Administration, Shanghai University of Finance and Economics, 200433 Shanghai, People’s Republic of China)

  • Riki Takeuchi

    (Department of Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong)

  • Cass Shum

    (Department of Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong)

Abstract

Acritical omission in the coworker influence literature is how a coworker influences a closely related (focal) employee’s job performance behaviors and whether this influence is contingent on that coworker’s own behaviors. By integrating social information processing and social cognitive theories with social exchange and role theories, we hypothesize that there are, at least, three distinct types of coworker dyadic influence. Accordingly, we developed and tested a moderated mediation model to explicate such influence. Two multisource, field-design studies conducted in Hong Kong support the modeled relationships in that employee role ambiguity partially mediated the relationships between coworker–employee exchange and two types of employee job performance behaviors—task performance and organizational citizenship behavior (OCB). Furthermore, coworker OCB fostered employee job performance behavior both directly and interactively, acting as a moderator to weaken the relationships between employee role ambiguity and the two types of job performance behaviors.

Suggested Citation

  • Zhijun Chen & Riki Takeuchi & Cass Shum, 2013. "A Social Information Processing Perspective of Coworker Influence on a Focal Employee," Organization Science, INFORMS, vol. 24(6), pages 1618-1639, December.
    • Handle: RePEc:inm:ororsc:v:24:y:2013:i:6:p:1618-1639
    DOI: 10.1287/orsc.2013.0820
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    References listed on IDEAS

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    1. Alexandre Mas & Enrico Moretti, 2009. "Peers at Work," American Economic Review, American Economic Association, vol. 99(1), pages 112-145, March.
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    3. Ji, Yueting & Huang, Qianyao & Liu, Haiyang & Phillips, Caleb, 2021. "Weight bias 2.0: the effect of perceived weight change on performance evaluation and the moderating role of anti-fat bias," LSE Research Online Documents on Economics 111589, London School of Economics and Political Science, LSE Library.
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    14. Yuan-Fang Zhan & Li-Rong Long & Kong Zhou & Hai-Jiang Wang, 2023. "Feeling obliged or happy to be a good soldier? Employee cognitive and affective reactions to receiving reactive and proactive help," Asia Pacific Journal of Management, Springer, vol. 40(1), pages 37-57, March.
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