The Impact of User Personality Traits on Word of Mouth: Text-Mining Social Media Platforms
Author
Abstract
Suggested Citation
DOI: isre.2017.0768
Download full text from publisher
References listed on IDEAS
- Sarv Devaraj & Robert F. Easley & J. Michael Crant, 2008. "Research Note ---How Does Personality Matter? Relating the Five-Factor Model to Technology Acceptance and Use," Information Systems Research, INFORMS, vol. 19(1), pages 93-105, March.
- Anindya Ghose & Avi Goldfarb & Sang Pil Han, 2013. "How Is the Mobile Internet Different? Search Costs and Local Activities," Information Systems Research, INFORMS, vol. 24(3), pages 613-631, September.
- Chrysanthos Dellarocas, 2006. "Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms," Management Science, INFORMS, vol. 52(10), pages 1577-1593, October.
- Yong-Soon Kang & Paul M. Herr, 2006. "Beauty and the Beholder: Toward an Integrative Model of Communication Source Effects," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 33(1), pages 123-130, June.
- David Godes & Dina Mayzlin, 2009. "Firm-Created Word-of-Mouth Communication: Evidence from a Field Test," Marketing Science, INFORMS, vol. 28(4), pages 721-739, 07-08.
- Chris Forman & Anindya Ghose & Batia Wiesenfeld, 2008. "Examining the Relationship Between Reviews and Sales: The Role of Reviewer Identity Disclosure in Electronic Markets," Information Systems Research, INFORMS, vol. 19(3), pages 291-313, September.
- Ravi Bapna & Akhmed Umyarov, 2015. "Do Your Online Friends Make You Pay? A Randomized Field Experiment on Peer Influence in Online Social Networks," Management Science, INFORMS, vol. 61(8), pages 1902-1920, August.
- Heckman, James, 2013.
"Sample selection bias as a specification error,"
Applied Econometrics, Russian Presidential Academy of National Economy and Public Administration (RANEPA), vol. 31(3), pages 129-137.
- Heckman, James J, 1979. "Sample Selection Bias as a Specification Error," Econometrica, Econometric Society, vol. 47(1), pages 153-161, January.
- David Godes & Dina Mayzlin, 2004. "Using Online Conversations to Study Word-of-Mouth Communication," Marketing Science, INFORMS, vol. 23(4), pages 545-560, June.
Citations
Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
Cited by:
- Amir Manzoor, 2024. "Antecedents to Following Brands on Facebook and Instagram with Moderating Role of User Experience," FIIB Business Review, , vol. 13(5), pages 586-599, October.
- Anandasivam Gopal & Pei-yu Chen & Wonseok Oh & Sean Xin Xu & Suprateek Sarker, 2024. "On Crafting Effective Theoretical Contributions for Empirical Papers in Economics of Information Systems: Some Editorial Reflections," Information Systems Research, INFORMS, vol. 35(3), pages 917-935, September.
- Chenshuo Sun & Panagiotis Adamopoulos & Anindya Ghose & Xueming Luo, 2022. "Predicting Stages in Omnichannel Path to Purchase: A Deep Learning Model," Information Systems Research, INFORMS, vol. 33(2), pages 429-445, June.
- Kunpeng Zhang & Wendy Moe, 2021. "Measuring Brand Favorability Using Large-Scale Social Media Data," Information Systems Research, INFORMS, vol. 32(4), pages 1128-1139, December.
- Avihay Chriqui & Inbal Yahav, 2022. "HeBERT and HebEMO: A Hebrew BERT Model and a Tool for Polarity Analysis and Emotion Recognition," INFORMS Joural on Data Science, INFORMS, vol. 1(1), pages 81-95, April.
- Kai Yang & Raymond Y. K. Lau & Ahmed Abbasi, 2023. "Getting Personal: A Deep Learning Artifact for Text-Based Measurement of Personality," Information Systems Research, INFORMS, vol. 34(1), pages 194-222, March.
- Tianyi Li & Xiaoquan (Michael) Zhang, 2024. "Development Trajectory of Blockchain Platforms: The Role of Multirole," Information Systems Research, INFORMS, vol. 35(3), pages 1296-1323, September.
- Vilma Todri, 2022. "Frontiers: The Impact of Ad-Blockers on Online Consumer Behavior," Marketing Science, INFORMS, vol. 41(1), pages 7-18, January.
- Argyris, Young Anna & Muqaddam, Aziz & Miller, Steven, 2021. "The effects of the visual presentation of an Influencer's Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
- Tamilla Triantoro & Ram Gopal & Raquel Benbunan-Fich & Guido Lang, 2020. "Personality and games: enhancing online surveys through gamification," Information Technology and Management, Springer, vol. 21(3), pages 169-178, September.
- Tamilla Triantoro & Ram Gopal & Raquel Benbunan-Fich & Guido Lang, 0. "Personality and games: enhancing online surveys through gamification," Information Technology and Management, Springer, vol. 0, pages 1-10.
- Uttara Ananthakrishnan & Davide Proserpio & Siddhartha Sharma, 2023. "I Hear You: Does Quality Improve with Customer Voice?," Marketing Science, INFORMS, vol. 42(6), pages 1143-1161, November.
- Konstantin Bauman & Alexander Tuzhilin, 2022. "Know Thy Context: Parsing Contextual Information from User Reviews for Recommendation Purposes," Information Systems Research, INFORMS, vol. 33(1), pages 179-202, March.
- Arslan Aziz & Hui Li & Rahul Telang, 2023. "The Consequences of Rating Inflation on Platforms: Evidence from a Quasi-Experiment," Information Systems Research, INFORMS, vol. 34(2), pages 590-608, June.
- Hyelim Oh & Khim-Yong Goh & Tuan Q. Phan, 2023. "Are You What You Tweet? The Impact of Sentiment on Digital News Consumption and Social Media Sharing," Information Systems Research, INFORMS, vol. 34(1), pages 111-136, March.
- Kraus, Mathias & Feuerriegel, Stefan & Oztekin, Asil, 2020. "Deep learning in business analytics and operations research: Models, applications and managerial implications," European Journal of Operational Research, Elsevier, vol. 281(3), pages 628-641.
- Grewal, Dhruv & Herhausen, Dennis & Ludwig, Stephan & Villarroel Ordenes, Francisco, 2022. "The Future of Digital Communication Research: Considering Dynamics and Multimodality," Journal of Retailing, Elsevier, vol. 98(2), pages 224-240.
- Siqing Shan & Qi Yan & Yigang Wei, 2020. "Infectious or Recovered? Optimizing the Infectious Disease Detection Process for Epidemic Control and Prevention Based on Social Media," IJERPH, MDPI, vol. 17(18), pages 1-25, September.
- Zhang, Zhiyun & Zhang, Ziqiong & Liu, Sen & Zhang, Zili, 2024. "Are high-status reviewers more likely to seek anonymity? Evidence from an online review platform," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
- Xiaoxi Zhu & Changhui Yang & Kai Liu & Rui Zhang & Qingquan Jiang, 2022. "Cooperation and decision making in a two-sided market motivated by the externality of a third-party social media platform," Annals of Operations Research, Springer, vol. 316(1), pages 117-142, September.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Khim-Yong Goh & Cheng-Suang Heng & Zhijie Lin, 2013. "Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content," Information Systems Research, INFORMS, vol. 24(1), pages 88-107, March.
- Young Kwark & Gene Moo Lee & Paul A. Pavlou & Liangfei Qiu, 2021. "On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data," Information Systems Research, INFORMS, vol. 32(3), pages 895-913, September.
- Reckmann, Tobias, 2017. "Intellectual Structure and Emancipation of Word of Mouth Research: A Bibliometric Analysis of a Multidisciplinary Research Field," EconStor Preprints 179913, ZBW - Leibniz Information Centre for Economics.
- Chong (Alex) Wang & Xiaoquan (Michael) Zhang & Il-Horn Hann, 2018. "Socially Nudged: A Quasi-Experimental Study of Friends’ Social Influence in Online Product Ratings," Information Systems Research, INFORMS, vol. 29(3), pages 641-655, September.
- Kick, Markus, 2015. "Social Media Research: A Narrative Review," EconStor Preprints 182506, ZBW - Leibniz Information Centre for Economics.
- Rohit Aggarwal & Ram Gopal & Alok Gupta & Harpreet Singh, 2012. "Putting Money Where the Mouths Are: The Relation Between Venture Financing and Electronic Word-of-Mouth," Information Systems Research, INFORMS, vol. 23(3-part-2), pages 976-992, September.
- Hyejin Mun & Chul Ho Lee & Hyunju Jung & Ceran Yasin, 2023. "Clash of reputation and status in online reviews," Information Technology and Management, Springer, vol. 24(1), pages 55-77, March.
- Weijia (Daisy) Dai & Ginger Jin & Jungmin Lee & Michael Luca, 2018.
"Aggregation of consumer ratings: an application to Yelp.com,"
Quantitative Marketing and Economics (QME), Springer, vol. 16(3), pages 289-339, September.
- Weijia Dai & Ginger Z. Jin & Jungmin Lee & Michael Luca, 2012. "Aggregation of Consumer Ratings: An Application to Yelp.com," NBER Working Papers 18567, National Bureau of Economic Research, Inc.
- Weijia Dai & Ginger Jin & Jungmin Lee & Michael Luca, 2012. "Aggregation of Consumer Ratings: An Application to Yelp.com," Harvard Business School Working Papers 13-042, Harvard Business School, revised Nov 2017.
- Juan Feng & Xin Li & Xiaoquan (Michael) Zhang, 2019. "Online Product Reviews-Triggered Dynamic Pricing: Theory and Evidence," Information Systems Research, INFORMS, vol. 30(4), pages 1107-1123, December.
- Yabing Jiang & Hong Guo, 2015. "Design of Consumer Review Systems and Product Pricing," Information Systems Research, INFORMS, vol. 26(4), pages 714-730, December.
- Zhen Li & Fangzhou Li & Jing Xiao & Zhi Yang, 2020. "Topic Features in Negative Customer Reviews: Evidence Based on Text Data Mining," The Review of Socionetwork Strategies, Springer, vol. 14(1), pages 19-40, April.
- Sinan Aral & Dylan Walker, 2011. "Creating Social Contagion Through Viral Product Design: A Randomized Trial of Peer Influence in Networks," Management Science, INFORMS, vol. 57(9), pages 1623-1639, February.
- David Godes, 2012. "The Strategic Impact of References in Business Markets," Marketing Science, INFORMS, vol. 31(2), pages 257-276, March.
- Linyi Li & Shyam Gopinath & Stephen J. Carson, 2022. "History Matters: The Impact of Online Customer Reviews Across Product Generations," Management Science, INFORMS, vol. 68(5), pages 3878-3903, May.
- Tao Lu & May Yuan & Chong (Alex) Wang & Xiaoquan (Michael) Zhang, 2022. "Histogram Distortion Bias in Consumer Choices," Management Science, INFORMS, vol. 68(12), pages 8963-8978, December.
- Xueming Luo & Jie Zhang & Wenjing Duan, 2013. "Social Media and Firm Equity Value," Information Systems Research, INFORMS, vol. 24(1), pages 146-163, March.
- Heeseung Andrew Lee & Angela Aerry Choi & Tianshu Sun & Wonseok Oh, 2021. "Reviewing Before Reading? An Empirical Investigation of Book-Consumption Patterns and Their Effects on Reviews and Sales," Information Systems Research, INFORMS, vol. 32(4), pages 1368-1389, December.
- Bin Gu & Jaehong Park & Prabhudev Konana, 2012. "Research Note ---The Impact of External Word-of-Mouth Sources on Retailer Sales of High-Involvement Products," Information Systems Research, INFORMS, vol. 23(1), pages 182-196, March.
- Sheng, Jie & Amankwah-Amoah, Joseph & Wang, Xiaojun, 2017. "A multidisciplinary perspective of big data in management research," International Journal of Production Economics, Elsevier, vol. 191(C), pages 97-112.
- Yucheng Zhang & Zhiling Wang & Lin Xiao & Lijun Wang & Pei Huang, 2023. "Discovering the evolution of online reviews: A bibliometric review," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
More about this item
Keywords
word of mouth; social media; personality; quasi-experiment; machine learning; deep learning;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:inm:orisre:v:29:y:2018:i:3:p:612-640. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Asher (email available below). General contact details of provider: https://edirc.repec.org/data/inforea.html .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.