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Total Quality Management Adoption In A Public Hospital: Evidence From Mauritius

Author

Listed:
  • Prabha Ramseook-Munhurrun
  • Vedmani Munhurrun
  • Arkrasunsingh Panchoo

Abstract

Total Quality Management (TQM) has emerged as a potential solution to improve the efficiency and effectiveness of health care provision and is becoming increasingly important for the successful operation of public hospitals. The aim of the study is to determine the extent to which TQM can be adopted in public hospitals in Mauritius. The objective of the study is to assess management and employees perceptions on the critical factors influencing effective TQM adoption in public hospitals. A questionnaire comprising of items on a 5-point Likert scale was used to capture the perceptions and the data was analyzed using descriptive statistics and t-tests. The findings showed that the TQM dimensions have a significant impact on the perception of management and employees. Analysis of variance (ANOVA) was further employed to examine if the critical factors were perceived differently by management and employees. The results also revealed that management perceives TQM adoption as being relevant and effective, in the case of public hospitals.

Suggested Citation

  • Prabha Ramseook-Munhurrun & Vedmani Munhurrun & Arkrasunsingh Panchoo, 2011. "Total Quality Management Adoption In A Public Hospital: Evidence From Mauritius," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(3), pages 67-77.
    • Handle: RePEc:ibf:gjbres:v:5:y:2011:i:3:p:67-77
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    References listed on IDEAS

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    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
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    Cited by:

    1. Rebecca Wangare Wandie & Stephen Makau Muathe, 2022. "What enhances service delivery in public hospitals in Kenya? The role of total quality management practices," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 11(7), pages 01-08, October.
    2. Ildefe T. Villanueva, 2018. "Utilization of Information Technology of Negros Oriental State University towards Total Quality Management," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 9(3), pages 50-65, September.
    3. Narehan Hassan* & Azwan Shah Aminuddin & Nur Athirah Sumardi & Zulkefli Abdul Rahman & Mazuin Mat Halif & Afiza Abdul Majid & Rozilah Abdul Aziz & Sharrifah Ali & Aida Shekh Omar, 2018. "The Influence of Total Quality Management Practices towards Employee Job Satisfaction," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 4(12), pages 826-833, 12-2018.

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    More about this item

    Keywords

    TQM adoption; Management; Employees; Public hospitals; ANOVA;
    All these keywords.

    JEL classification:

    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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