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Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania

Author

Listed:
  • Mirela Catalina Turkes
  • Alexandru Olariu
  • Mirela Matache

Abstract

The paper analyzes the level of satisfaction of the students as patients, who called for urgent medical services during the month of April 2017, aged between 18-30 years. Quantitative marketing analysis was used in the study. Data and information provided by respondents were processed on the basis of a questionnaire comprised of 10 questions. The study shows that 35.3% of the respondents rated the level of cleanliness unsatisfactory and 35.9% of the patients said that the kindness and availability of the medical staff of the emergency department were unsatisfactory. However, 34.4% of the visitors said they would return to the same state hospital if needed, while 51.5% said they did not know if they would go to the same state hospital.

Suggested Citation

  • Mirela Catalina Turkes & Alexandru Olariu & Mirela Matache, 2017. "Patient Satisfaction Perceived in the Emergency Department: A Quantitative Study in a State Hospital in Romania," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 3(3), pages 112-117, September.
    • Handle: RePEc:khe:scajes:v:3:y:2017:i:3:p:112-117
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    References listed on IDEAS

    as
    1. Williams, Brian, 1994. "Patient satisfaction: A valid concept?," Social Science & Medicine, Elsevier, vol. 38(4), pages 509-516, February.
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    Cited by:

    1. Constantinescu Liliana Aurora & Mihai Carmina Elena, 2019. "Binary Logistic Regression Analysis: The Indicators Underlying the Granting of a High Value Personal Loan," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 5(2), pages 193-200, June.
    2. Simona David, 2019. "Assessing the Opportunities and Behaviors of Banking Clients in Romania: An Analysis of the Use of Online Banking Applications," Academic Journal of Economic Studies, Faculty of Finance, Banking and Accountancy Bucharest,"Dimitrie Cantemir" Christian University Bucharest, vol. 5(2), pages 63-73, June.

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    More about this item

    Keywords

    Quality of medical service; emergency department; patient satisfaction; patient needs; patient perception of medical staff;
    All these keywords.

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing

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