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The Influence of Total Quality Management Practices towards Employee Job Satisfaction

Author

Listed:
  • Narehan Hassan*

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Azwan Shah Aminuddin

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Jengka Campus Pahang, Malaysia)

  • Nur Athirah Sumardi

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Zulkefli Abdul Rahman

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Mazuin Mat Halif

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Machang Campus Kelantan, Malaysia)

  • Afiza Abdul Majid

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Rozilah Abdul Aziz

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Sharrifah Ali

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Aida Shekh Omar

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

Abstract

This study was conducted to identify the relationships between Total Quality Management (TQM) practices as well as their effects towards employees’ job satisfaction at Majlis Bandaraya Melaka Bersejarah (MBMB). The objective is to have a better understanding on one of the approaches as in TQM practices in preparing the organization which is to deal with environmental changes. This study involved 261 respondents from lower and middle level management employees. This study found that training and teamwork dimension had significant, strong and positive relationships with job satisfaction, while top management commitment and customer focus dimensions were recognized to have significant, moderate and positive relationship with job satisfaction. On top of that, it was discovered that training and teamwork dimension of TQM practices had the greatest influence towards employees’ job satisfaction. Top management commitment was the second influential factor of TQM practices towards employees’ job satisfaction. However, customer focus was not found to have any significant influence towards MBMB employees’ job satisfaction.

Suggested Citation

  • Narehan Hassan* & Azwan Shah Aminuddin & Nur Athirah Sumardi & Zulkefli Abdul Rahman & Mazuin Mat Halif & Afiza Abdul Majid & Rozilah Abdul Aziz & Sharrifah Ali & Aida Shekh Omar, 2018. "The Influence of Total Quality Management Practices towards Employee Job Satisfaction," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 4(12), pages 826-833, 12-2018.
    • Handle: RePEc:arp:tjssrr:2018:p:826-833
    as

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    References listed on IDEAS

    as
    1. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    2. Prabha Ramseook-Munhurrun & Vedmani Munhurrun & Arkrasunsingh Panchoo, 2011. "Total Quality Management Adoption In A Public Hospital: Evidence From Mauritius," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(3), pages 67-77.
    3. Dr. Aamir Ijaz & Dr. Kee,DMH & S. M. Irfan, 2012. "Internal Customer Job Satisfaction And Role Of Tqm Practices," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(1), pages 1-14, February.
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