IDEAS home Printed from https://ideas.repec.org/a/arp/tjssrr/2018p826-833.html
   My bibliography  Save this article

The Influence of Total Quality Management Practices towards Employee Job Satisfaction

Author

Listed:
  • Narehan Hassan*

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Azwan Shah Aminuddin

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Jengka Campus Pahang, Malaysia)

  • Nur Athirah Sumardi

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Zulkefli Abdul Rahman

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Mazuin Mat Halif

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Machang Campus Kelantan, Malaysia)

  • Afiza Abdul Majid

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Rozilah Abdul Aziz

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Sharrifah Ali

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

  • Aida Shekh Omar

    (Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia)

Abstract

This study was conducted to identify the relationships between Total Quality Management (TQM) practices as well as their effects towards employees’ job satisfaction at Majlis Bandaraya Melaka Bersejarah (MBMB). The objective is to have a better understanding on one of the approaches as in TQM practices in preparing the organization which is to deal with environmental changes. This study involved 261 respondents from lower and middle level management employees. This study found that training and teamwork dimension had significant, strong and positive relationships with job satisfaction, while top management commitment and customer focus dimensions were recognized to have significant, moderate and positive relationship with job satisfaction. On top of that, it was discovered that training and teamwork dimension of TQM practices had the greatest influence towards employees’ job satisfaction. Top management commitment was the second influential factor of TQM practices towards employees’ job satisfaction. However, customer focus was not found to have any significant influence towards MBMB employees’ job satisfaction.

Suggested Citation

  • Narehan Hassan* & Azwan Shah Aminuddin & Nur Athirah Sumardi & Zulkefli Abdul Rahman & Mazuin Mat Halif & Afiza Abdul Majid & Rozilah Abdul Aziz & Sharrifah Ali & Aida Shekh Omar, 2018. "The Influence of Total Quality Management Practices towards Employee Job Satisfaction," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 4(12), pages 826-833, 12-2018.
    • Handle: RePEc:arp:tjssrr:2018:p:826-833
    as

    Download full text from publisher

    File URL: https://www.arpgweb.com/pdf-files/jssr4(12)826-833.pdf
    Download Restriction: no
    File URL: https://www.arpgweb.com/journal/7/archive/12-2018/12/4
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    2. Prabha Ramseook-Munhurrun & Vedmani Munhurrun & Arkrasunsingh Panchoo, 2011. "Total Quality Management Adoption In A Public Hospital: Evidence From Mauritius," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 5(3), pages 67-77.
    3. Dr. Aamir Ijaz & Dr. Kee,DMH & S. M. Irfan, 2012. "Internal Customer Job Satisfaction And Role Of Tqm Practices," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(1), pages 1-14, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Freiesleben, Johannes, 2008. "A proposal for an economic quality loss function," International Journal of Production Economics, Elsevier, vol. 113(2), pages 1012-1024, June.
    2. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    3. Lutfi, Abdalwali & Alrawad, Mahmaod & Alsyouf, Adi & Almaiah, Mohammed Amin & Al-Khasawneh, Ahmad & Al-Khasawneh, Akif Lutfi & Alshira'h, Ahmad Farhan & Alshirah, Malek Hamed & Saad, Mohamed & Ibrahim, 2023. "Drivers and impact of big data analytic adoption in the retail industry: A quantitative investigation applying structural equation modeling," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    4. Krohmer, Harley & Homburg, Christian & Workman, John P., 2002. "Should marketing be cross-functional? Conceptual development and international empirical evidence," Journal of Business Research, Elsevier, vol. 55(6), pages 451-465, June.
    5. Khor Saw Chin* & Saudah Sofian & Oh Yit Leng, 2018. "The Impact of Total Quality Management on Corporate Performance in Malaysian Public Listed Companies," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 22-30:2.
    6. Ilona Baumane & Rebekka Vedina, 2011. "Capacities and Competencies as Sources of Competitive Advantage: The Case Study of Latvian Hotels," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(2), pages 301-318, May.
    7. Youssef Fahmi, 2002. "Contribution à une théorie de la gestion de la qualité totale: les déterminants de l'efficacité," Revue Finance Contrôle Stratégie, revues.org, vol. 5(3), pages 115-140, September.
    8. Golini, Ruggero & Kalchschmidt, Matteo, 2015. "Managing inventories in global sourcing contexts: A contingency perspective," International Journal of Production Economics, Elsevier, vol. 165(C), pages 64-78.
    9. Kevin F Mole & George Bramley, 2006. "Making Policy Choices in Nonfinancial Business Support: An International Comparison," Environment and Planning C, , vol. 24(6), pages 885-908, December.
    10. Sanjana Brijball Parumasur & Patsy Govender, 2013. "Role of Monitoring and Controlling Quality in TQM," Diversity, Technology, and Innovation for Operational Competitiveness: Proceedings of the 2013 International Conference on Technology Innovation and Industrial Management,, ToKnowPress.
    11. Freiesleben, Johannes, 2010. "Proposing a new approach to discussing economic effects of design quality," International Journal of Production Economics, Elsevier, vol. 124(2), pages 348-359, April.
    12. Dostie Benoit & Jayaraman Rajshri, 2012. "Organizational Redesign, Information Technologies and Workplace Productivity," The B.E. Journal of Economic Analysis & Policy, De Gruyter, vol. 12(1), pages 1-41, February.
    13. Khavul, Susanna & Pérez-Nordtvedt, Liliana & Wood, Eric, 2010. "Organizational entrainment and international new ventures from emerging markets," Journal of Business Venturing, Elsevier, vol. 25(1), pages 104-119, January.
    14. Daraio, Cinzia & Simar, Leopold & Wilson, Paul, 2019. "Quality and its impact on efficiency," LIDAM Discussion Papers ISBA 2019004, Université catholique de Louvain, Institute of Statistics, Biostatistics and Actuarial Sciences (ISBA).
    15. Cho, Young Sik & Jung, Joo Y. & Linderman, Kevin, 2017. "The QM evolution: Behavioral quality management as a firm’s strategic resource," International Journal of Production Economics, Elsevier, vol. 191(C), pages 233-249.
    16. Jun-Der Leu & Wen-Hsien Tsai & Mei-Niang Fan & Sophia Chuang, 2020. "Benchmarking Sustainable Manufacturing: A DEA-Based Method and Application," Energies, MDPI, vol. 13(22), pages 1-21, November.
    17. Adrian S. Choo & Kevin W. Linderman & Roger G. Schroeder, 2007. "Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects," Management Science, INFORMS, vol. 53(3), pages 437-450, March.
    18. Chi-Hsiang Chen & Ming-ji Lin, 2011. "An assessment of post-M&A integration influences on new product development performance: An empirical analysis from China, Taiwan, and HK," Asia Pacific Journal of Management, Springer, vol. 28(4), pages 807-831, December.
    19. Vera Ferrón Vílchez & Nicole Darnall, 2016. "Two are Better Than One: The Link Between Management Systems and Business Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(4), pages 221-240, May.
    20. Esra ÇAPACIOĞLU & Necdet ÖZÇAKAR & Onur ÇETİN, 2018. "Kamu Kurumlarında Toplam Kalite Yönetimi Uygulamalarının Deming Yönetim Metodu ile Analizi," Istanbul Management Journal, Istanbul University Business School, vol. 29(85), pages 107-125, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:arp:tjssrr:2018:p:826-833. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Managing Editor (email available below). General contact details of provider: http://arpgweb.com/?ic=journal&journal=7&info=aims .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.