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The Effect of Perceived Organizational Support and Employee Care on Turnover Intention and Work Engagement: A Mediated Moderation Model Using Age in the Post Pandemic Period

Author

Listed:
  • Qin Li

    (School of Business and Economics, University Putra Malaysia, Serdang 43400, Malaysia)

  • Rosmah Mohamed

    (School of Business and Economics, University Putra Malaysia, Serdang 43400, Malaysia)

  • Anuar Mahomed

    (School of Business and Economics, University Putra Malaysia, Serdang 43400, Malaysia)

  • Hanna Khan

    (School of Business and Economics, University Putra Malaysia, Serdang 43400, Malaysia)

Abstract

The purpose of this study was to adopt the well-established and mature job demands–resources model (JD-R), and to extend its model to work engagement and turnover intention of frontline healthcare personnel. Using the cross-sectional survey and partial least squares path modeling tools, the results showed that perceived organizational support had a negative impact on the turnover intention of frontline healthcare staff. This finding is important because it shows how the medical system managers can buffer the negative impact of a lack of job resources on the work engagement of employees in terms of personal strategies, such as the psychological pressure in coping with a high workload. Compared with employee care, perceived organizational support for the respondents had a positive impact on work engagement, whereas work engagement had a negative impact on turnover intention. This study successfully integrated the literature on job resources, work engagement, and turnover intention to determine the real needs of frontline medical personnel.

Suggested Citation

  • Qin Li & Rosmah Mohamed & Anuar Mahomed & Hanna Khan, 2022. "The Effect of Perceived Organizational Support and Employee Care on Turnover Intention and Work Engagement: A Mediated Moderation Model Using Age in the Post Pandemic Period," Sustainability, MDPI, vol. 14(15), pages 1-15, July.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:15:p:9125-:d:871291
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    References listed on IDEAS

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    1. Pradhan, Basanta K. & Ghosh, Joydeep, 2021. "COVID-19 and the Paris Agreement target: A CGE analysis of alternative economic recovery scenarios for India," Energy Economics, Elsevier, vol. 103(C).
    2. Côté, Karine & Lauzier, Martin & Stinglhamber, Florence, 2021. "The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support," European Management Journal, Elsevier, vol. 39(2), pages 270-278.
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    Cited by:

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