IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i13p8016-d852834.html
   My bibliography  Save this article

The Effect of Customer Involvement on Green Innovation and the Intermediary Role of Boundary Spanning Capability

Author

Listed:
  • Xiang Ma

    (School of Mathematics and Information Science, Nanchang Normal University, Nanchang 330032, China
    Graduate School of Management of Technology, Pukyong National University, Busan 48547, Korea)

  • Lingli Qing

    (Graduate School of Management of Technology, Pukyong National University, Busan 48547, Korea)

  • Young-Seok Ock

    (Graduate School of Management of Technology, Pukyong National University, Busan 48547, Korea)

  • Jiao Wu

    (Institute of Industrial Economics, Jiangxi University of Finance and Economics, Nanchang 330013, China)

  • Yaying Zhou

    (Graduate School of Management of Technology, Pukyong National University, Busan 48547, Korea)

Abstract

With the rapid development of industrialization and the economy, the side effects of ecological problems have become more and more serious, and the importance of the sustainable development paradigm has begun to be valued. This study conducts an empirical analysis of green enterprises and explores the influence of customer involvement and boundary spanning capability on green innovation. The results of the analysis show that there is a positive correlation between customer involvement and boundary spanning capability (including three subordinate factors). Secondly, the results of analyzing the influence relationship between customer involvement and green innovation show that customer involvement has a positive impact on green innovation. In addition, the analysis of the relationship between boundary expansion force and environmental protection innovation shows that there is a positive correlation between the two variables, and the analysis of the mediation effect of boundary spanning capability shows that there is a partial mediation effect between customer involvement and green innovation. However, this study has various limitations in the context of environmental protection, as it is an exploratory study in which the boundary expansion capabilities of firms are manipulated in the context of environmental protection and empirically analyzed through a questionnaire method. For clearer research results, it is necessary to re-validate this research model with objective data in the future.

Suggested Citation

  • Xiang Ma & Lingli Qing & Young-Seok Ock & Jiao Wu & Yaying Zhou, 2022. "The Effect of Customer Involvement on Green Innovation and the Intermediary Role of Boundary Spanning Capability," Sustainability, MDPI, vol. 14(13), pages 1-20, June.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:13:p:8016-:d:852834
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/13/8016/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/13/8016/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Hung M. Nguyen & George Onofrei & Dothang Truong & Simon Lockrey, 2020. "Customer green orientation and process innovation alignment: A configuration approach in the global manufacturing industry," Business Strategy and the Environment, Wiley Blackwell, vol. 29(6), pages 2498-2513, September.
    2. Wynstra, Finn & van Weele, Arjan & Weggemann, Mathieu, 2001. "Managing supplier involvement in product development:: Three critical issues," European Management Journal, Elsevier, vol. 19(2), pages 157-167, April.
    3. Paul R. Carlile, 2004. "Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries," Organization Science, INFORMS, vol. 15(5), pages 555-568, October.
    4. Lingli Qing & Dongphil Chun & Abd Alwahed Dagestani & Peng Li, 2022. "Does Proactive Green Technology Innovation Improve Financial Performance? Evidence from Listed Companies with Semiconductor Concepts Stock in China," Sustainability, MDPI, vol. 14(8), pages 1-20, April.
    5. Anna Lund Jepsen & Svend Ole Madsen, 2006. "Developing Competences Designed to Create Customer Value," Working Papers 68/06, University of Southern Denmark, Department of Sociology, Environmental and Business Economics.
    6. Yu-Shan Chen & Ching-Hsun Chang, 2013. "Greenwash and Green Trust: The Mediation Effects of Green Consumer Confusion and Green Perceived Risk," Journal of Business Ethics, Springer, vol. 114(3), pages 489-500, May.
    7. De Marchi, Valentina, 2012. "Environmental innovation and R&D cooperation: Empirical evidence from Spanish manufacturing firms," Research Policy, Elsevier, vol. 41(3), pages 614-623.
    8. Umar Burki & Pervin Ersoy & Usama Najam, 2019. "Top Management, Green Innovations, and the Mediating Effect of Customer Cooperation in Green Supply Chains," Sustainability, MDPI, vol. 11(4), pages 1-12, February.
    9. Gregory G. Dess & Richard B. Robinson, 1984. "Measuring organizational performance in the absence of objective measures: The case of the privately‐held firm and conglomerate business unit," Strategic Management Journal, Wiley Blackwell, vol. 5(3), pages 265-273, July.
    10. Anning-Dorson, Thomas, 2018. "Customer involvement capability and service firm performance: The mediating role of innovation," Journal of Business Research, Elsevier, vol. 86(C), pages 269-280.
    11. Yu-Shan Chen & Shyh-Bao Lai & Chao-Tung Wen, 2006. "The Influence of Green Innovation Performance on Corporate Advantage in Taiwan," Journal of Business Ethics, Springer, vol. 67(4), pages 331-339, September.
    12. Hall, Richard & Andriani, Pierpaolo, 2003. "Managing knowledge associated with innovation," Journal of Business Research, Elsevier, vol. 56(2), pages 145-152, February.
    13. He, Zhou & Wang, Shouyang & Cheng, T.C.E., 2013. "Competition and evolution in multi-product supply chains: An agent-based retailer model," International Journal of Production Economics, Elsevier, vol. 146(1), pages 325-336.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Obey Dzomonda, 2022. "Environmental Sustainability Commitment and Access to Finance by Small and Medium Enterprises: The Role of Financial Performance and Corporate Governance," Sustainability, MDPI, vol. 14(14), pages 1-20, July.
    2. Hebah Shalhoob & Khaled Hussainey, 2022. "Environmental, Social and Governance (ESG) Disclosure and the Small and Medium Enterprises (SMEs) Sustainability Performance," Sustainability, MDPI, vol. 15(1), pages 1-18, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Marco-Lajara, B. & Úbeda-García, M. & Zaragoza-Sáez, P. & Manresa-Marhuenda, E., 2023. "The impact of international experience on firm economic performance. The double mediating effect of green knowledge acquisition & eco-innovation," Journal of Business Research, Elsevier, vol. 157(C).
    2. Li, Lingjia & Shan, Shuo & Dai, Jing & Che, Wen & Shou, Yongyi, 2022. "The impact of green supply chain management on green innovation: A meta-analysis from the inter-organizational learning perspective," International Journal of Production Economics, Elsevier, vol. 250(C).
    3. Justin Doran & Geraldine Ryan, 2016. "The Importance of the Diverse Drivers and Types of Environmental Innovation for Firm Performance," Business Strategy and the Environment, Wiley Blackwell, vol. 25(2), pages 102-119, February.
    4. Michael Yao-Ping Peng & Li Zhang & Meng-Hsiu Lee & Fang-Yih Hsu & Yan Xu & Yuan He, 2024. "The relationship between strategic human resource management, green innovation and environmental performance: a moderated-mediation model," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
    5. Jianfei Zhao & Anan Pongtornkulpanich & Wenjin Cheng, 2022. "The Impact of Board Size on Green Innovation in China’s Heavily Polluting Enterprises: The Mediating Role of Innovation Openness," Sustainability, MDPI, vol. 14(14), pages 1-20, July.
    6. Donghong Li & Yi‐Chuan Liao & Pengcheng Ma, 2022. "Contingent view on the relationship between proactive environmental strategy and corporate performance: Toward stakeholder engagement," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 29(5), pages 1605-1616, September.
    7. Qiong Yao & Suzhen Zeng & Shibin Sheng & Shiyuan Gong, 2021. "Green innovation and brand equity: moderating effects of industrial institutions," Asia Pacific Journal of Management, Springer, vol. 38(2), pages 573-602, June.
    8. Lu Qiu & Xiaowen Jie & Yanan Wang & Minjuan Zhao, 2020. "Green product innovation, green dynamic capability, and competitive advantage: Evidence from Chinese manufacturing enterprises," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(1), pages 146-165, January.
    9. Tariq, Adeel & Badir, Yuosre F. & Tariq, Waqas & Bhutta, Umair Saeed, 2017. "Drivers and consequences of green product and process innovation: A systematic review, conceptual framework, and future outlook," Technology in Society, Elsevier, vol. 51(C), pages 8-23.
    10. Feng Zhang & Lei Zhu, 2019. "Enhancing corporate sustainable development: Stakeholder pressures, organizational learning, and green innovation," Business Strategy and the Environment, Wiley Blackwell, vol. 28(6), pages 1012-1026, September.
    11. Chulin Pan & Yufeng Jiang & Mingliang Wang & Shuang Xu & Ming Xu & Yixin Dong, 2021. "How Can Agricultural Corporate Build Sustainable Competitive Advantage through Green Intellectual Capital? A New Environmental Management Approach to Green Agriculture," IJERPH, MDPI, vol. 18(15), pages 1-26, July.
    12. Muscio, Alessandro & Nardone, Gianluca & Stasi, Antonio, 2013. "Drivers of Eco-Innovation in the Italian Wine Industry," 2013 International European Forum, February 18-22, 2013, Innsbruck-Igls, Austria 164752, International European Forum on System Dynamics and Innovation in Food Networks.
    13. Janine Fleith Medeiros & Gabriel Vidor & José Luís Duarte Ribeiro, 2018. "Driving Factors for the Success of the Green Innovation Market: A Relationship System Proposal," Journal of Business Ethics, Springer, vol. 147(2), pages 327-341, January.
    14. Usama Awan & Shazia Nauman & Robert Sroufe, 2021. "Exploring the effect of buyer engagement on green product innovation: Empirical evidence from manufacturers," Business Strategy and the Environment, Wiley Blackwell, vol. 30(1), pages 463-477, January.
    15. García-Granero, Eva M. & Piedra-Muñoz, Laura & Galdeano-Gómez, Emilio, 2020. "Measuring eco-innovation dimensions: The role of environmental corporate culture and commercial orientation," MPRA Paper 119909, University Library of Munich, Germany.
    16. Lu Zheng & Konstantinos Iatridis, 2022. "Friends or foes? A systematic literature review and meta‐analysis of the relationship between eco‐innovation and firm performance," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1838-1855, May.
    17. Sumrin, Samina & Gupta, Suraksha & Asaad, Yousra & Wang, Yichuan & Bhattacharya, Saurabh & Foroudi, Pantea, 2021. "Eco-innovation for environment and waste prevention," Journal of Business Research, Elsevier, vol. 122(C), pages 627-639.
    18. Caroline Mothe & Uyen T. Nguyen-Thi & Ángela Triguero, 2018. "Innovative products and services with environmental benefits: design of search strategies for external knowledge and absorptive capacity," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 61(11), pages 1934-1954, September.
    19. Alexandra Rese & Anke Kutschke & Daniel Baier, 2016. "Analyzing The Relative Influence Of Supply Side, Demand Side And Regulatory Factors On The Success Of Collaborative Energy Innovation Projects," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(02), pages 1-43, February.
    20. Yu-Shan Chen & Shu-Tzu Hung & Ting-Yu Wang & A-Fen Huang & Yen-Wen Liao, 2017. "The Influence of Excessive Product Packaging on Green Brand Attachment: The Mediation Roles of Green Brand Attitude and Green Brand Image," Sustainability, MDPI, vol. 9(4), pages 1-15, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:13:p:8016-:d:852834. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.