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Investigating the Personalization–Privacy Paradox in Internet of Things (IoT) Based on Dual-Factor Theory: Moderating Effects of Type of IoT Service and User Value

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  • Ae-Ri Lee

    (Department of Business Administration, Sangmyung University, Seoul 03016, Korea)

Abstract

Despite people’s concerns over privacy leakage in the Internet of Things (IoT), the needs for personalized IoT services are increasing, creating a conflicting phenomenon viewed as the personalization–privacy (P–P) paradox. This study proposes a research model that utilizes dual-factor theory to investigate the P–P paradox in IoT. It aims to analyze the impact of the dual factor—personalization and privacy concerns related to IoT services—on the intention to use IoT. Further, the model includes four-dimensional motivated innovativeness and previous privacy-invasion experience as key antecedents of the dual factor. Particularly, this study examines the moderating effects of the type of IoT service and user value on the relationship between dual factor and usage intention. Data were collected using a web-based survey. The results showed that personalization had a significant impact on the intention to use IoT, whereas privacy concerns did not. The effects of all antecedents except social innovativeness were significant. The P–P paradox phenomenon appeared differently depending on the type of IoT service and user value. This study contributes to gaining a better understanding of the factors that influence the increase in IoT usage in terms of both protecting and appropriately using personal information for IoT services.

Suggested Citation

  • Ae-Ri Lee, 2021. "Investigating the Personalization–Privacy Paradox in Internet of Things (IoT) Based on Dual-Factor Theory: Moderating Effects of Type of IoT Service and User Value," Sustainability, MDPI, vol. 13(19), pages 1-27, September.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:19:p:10679-:d:643562
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