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Women’s Role in Organizational Commitment and Job Satisfaction in the Travel Industry—An Evidence from the Urban Setting

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Listed:
  • Tamara Gajić

    (Faculty of Sport and Hotel Management, Singidunum University, 11000 Belgrade, Serbia
    Institute of Sports, Tourism and Service, South Ural State University, 454080 Chelyabinsk, Russia)

  • Marko D. Petrović

    (Institute of Sports, Tourism and Service, South Ural State University, 454080 Chelyabinsk, Russia
    Geographical Institute “Jovan Cvijić” SASA, 11000 Belgrade, Serbia)

  • Milan M. Radovanović

    (Institute of Sports, Tourism and Service, South Ural State University, 454080 Chelyabinsk, Russia
    Geographical Institute “Jovan Cvijić” SASA, 11000 Belgrade, Serbia)

  • Darko Vuković

    (Geographical Institute “Jovan Cvijić” SASA, 11000 Belgrade, Serbia
    Department of Economics and Industrial Engineering, Perm National Research Polytechnic University, 614990 Perm, Russia)

  • Darko Dimitrovski

    (Faculty of Hotel Management and Tourism, University of Kragujevac, 36210 Vrnjačka Banja, Serbia)

  • Natalia V. Yakovenko

    (Research Institute of ITLK of Voronezh, State University of Forestry and Technologies, 394018 Voronezh, Russia)

Abstract

Employee satisfaction is the main factor achieving high work performance, providing quality services in the tourism sector, which directly affects the increase in productivity and commitment to the organization. The research is focused on determining the factors of job satisfaction and commitment to the institution by the female workforce. The authors conducted a survey in tourism companies in Novi Sad (the second-largest city in Serbia), based on a sample of 610 women in total, using a standardized MSQ questionnaire for job satisfaction, and Meyer and Allen’s organizational commitment scale. Three multiple regression analyses were used to determine the relationship between job satisfaction factors and organizational commitment factors. The results confirm the existence and strength of correlation between satisfaction factors and types of organizational commitment, and the fact that the position of women in the tourism sector is not at an enviable level, and that they remain in the same organization because of the small number of alternatives and moral obligations.

Suggested Citation

  • Tamara Gajić & Marko D. Petrović & Milan M. Radovanović & Darko Vuković & Darko Dimitrovski & Natalia V. Yakovenko, 2021. "Women’s Role in Organizational Commitment and Job Satisfaction in the Travel Industry—An Evidence from the Urban Setting," Sustainability, MDPI, vol. 13(15), pages 1-15, July.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:15:p:8395-:d:602793
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    References listed on IDEAS

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    1. Santero-Sanchez, Rosa & Segovia-Pérez, Mónica & Castro-Nuñez, Belen & Figueroa-Domecq, Cristina & Talón-Ballestero, Pilar, 2015. "Gender differences in the hospitality industry: A Job quality index," Tourism Management, Elsevier, vol. 51(C), pages 234-246.
    2. Boley, B. Bynum & Maruyama, Naho & Woosnam, Kyle M., 2015. "Measuring empowerment in an eastern context: Findings from Japan," Tourism Management, Elsevier, vol. 50(C), pages 112-122.
    3. Baum, Tom & Kralj, Anna & Robinson, Richard N.S. & Solnet, David J., 2016. "Tourism workforce research: A review, taxonomy and agenda," Annals of Tourism Research, Elsevier, vol. 60(C), pages 1-22.
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    1. Tamara Gajić & Jovanka Popov Raljić & Ivana Blešić & Milica Aleksić & Marko D. Petrović & Milan M. Radovanović & Darko B. Vuković & Višnja Sikimić & Tatjana Pivac & Marija Kostić & Dejan Sekulić & Dra, 2022. "Factors That Influence Sustainable Selection and Reselection Intentions Regarding Soluble/Instant Coffee—The Case of Serbian Consumers," Sustainability, MDPI, vol. 14(17), pages 1-18, August.

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