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Effect of Commercialization on Tourists’ Perceived Authenticity and Satisfaction in the Cultural Heritage Tourism Context: Case Study of Langzhong Ancient City

Author

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  • Tonghao Zhang

    (Department of Tourism Management, School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China)

  • Ping Yin

    (Department of Tourism Management, School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China)

  • Yuanxiang Peng

    (Department of Tourism Management, School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China)

Abstract

Although some studies claim that tourism commercialization can promote the authentic experience and behaviour of tourists, there is a lack of empirical support. The main purpose of this study is to identify whether tourism commercialization can positively impact tourists’ perceived authenticity and tourist satisfaction in the context of cultural heritage tourism. We divide tourism authenticity into objective authenticity, constructive authenticity, existential authenticity and postmodern authenticity and propose a relationship model of tourism commercialization, the four authenticities, tourist satisfaction and loyalty. A survey was conducted in Langzhong Ancient City, a representative millennium-old county in China. A total of 618 valid domestic tourist questionnaires were collected. The partial least squares structural equation modelling (PLS-SEM) suitable for theory development was used for the conceptual model validation. The results indicate that tourism commercialization positively affects objective, constructive, existential and postmodern authenticity and tourist satisfaction; the four authenticities positively affect tourist satisfaction, while only objective and existential authenticity and tourist satisfaction positively affect tourist loyalty. Theoretical and practical implications are discussed.

Suggested Citation

  • Tonghao Zhang & Ping Yin & Yuanxiang Peng, 2021. "Effect of Commercialization on Tourists’ Perceived Authenticity and Satisfaction in the Cultural Heritage Tourism Context: Case Study of Langzhong Ancient City," Sustainability, MDPI, vol. 13(12), pages 1-16, June.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:12:p:6847-:d:576605
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    References listed on IDEAS

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    2. Pedro Guimarães, 2022. "Tourism and Authenticity: Analyzing Retail Change in Lisbon City Center," Sustainability, MDPI, vol. 14(13), pages 1-21, July.
    3. Anita Maulina & Iwan Sukoco & Bambang Hermanto & Nenden Kostini, 2023. "Tourists’ Revisit Intention and Electronic Word-of-Mouth at Adaptive Reuse Building in Batavia Jakarta Heritage," Sustainability, MDPI, vol. 15(19), pages 1-23, September.

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