IDEAS home Printed from https://ideas.repec.org/a/eee/soceps/v95y2024ics0038012124002015.html
   My bibliography  Save this article

The formation of attendee loyalty at cultural festivals. What role for knowledge and authenticity?

Author

Listed:
  • Rivetti, Francesca
  • Rossi, Carla
  • Lucadamo, Antonio

Abstract

Scholars have only recently been focusing on the study of knowledge in the formation of loyalty in cultural festivals and much remains to be understood regarding this. The present study adopts a managerial standpoint and develops a knowledge-based model of attendee loyalty in cultural festivals in which the role of authenticity is also evaluated. It considers two knowledge-based constructs, prior knowledge and acquired knowledge, referring to the cultures and the traditions evoked during the festival, and intercepts their role with respect to loyalty also in conjunction with authenticity. Based on data collected from 306 attendees at a cultural festival organized annually in South Italy, a co-variance-based SEM was performed. Results highlight that prior and acquired knowledge positively influence loyalty. Perceived authenticity acts as a mediator in these relationships. These findings provide theoretical and practical implications for researchers and festival organizers.

Suggested Citation

  • Rivetti, Francesca & Rossi, Carla & Lucadamo, Antonio, 2024. "The formation of attendee loyalty at cultural festivals. What role for knowledge and authenticity?," Socio-Economic Planning Sciences, Elsevier, vol. 95(C).
    • Handle: RePEc:eee:soceps:v:95:y:2024:i:c:s0038012124002015
    DOI: 10.1016/j.seps.2024.102002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0038012124002015
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.seps.2024.102002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Samuel Green & Yanyun Yang, 2009. "Reliability of Summed Item Scores Using Structural Equation Modeling: An Alternative to Coefficient Alpha," Psychometrika, Springer;The Psychometric Society, vol. 74(1), pages 155-167, March.
    2. Akhoondnejad, Arman, 2016. "Tourist loyalty to a local cultural event: The case of Turkmen handicrafts festival," Tourism Management, Elsevier, vol. 52(C), pages 468-477.
    3. Castéran, Herbert & Roederer, Claire, 2013. "Does authenticity really affect behavior? The case of the Strasbourg Christmas Market," Tourism Management, Elsevier, vol. 36(C), pages 153-163.
    4. Jin Young Chung & Jinok Susanna Kim & Choong-Ki Lee & Myung Ja Kim, 2018. "Slow-food-seeking behaviour, authentic experience, and perceived slow value of a slow-life festival," Current Issues in Tourism, Taylor & Francis Journals, vol. 21(2), pages 123-127, January.
    5. Huery-Ren Yeh & Ling-Zhong Lin, 2017. "Exploring tourists' nostalgic experiences during culture festivals: the case of the Sung Chiang Battle Array," Current Issues in Tourism, Taylor & Francis Journals, vol. 20(4), pages 391-424, March.
    6. Getz, Donald & Page, Stephen J., 2016. "Progress and prospects for event tourism research," Tourism Management, Elsevier, vol. 52(C), pages 593-631.
    7. Mason, Michela C. & Paggiaro, Adriano, 2012. "Investigating the role of festivalscape in culinary tourism: The case of food and wine events," Tourism Management, Elsevier, vol. 33(6), pages 1329-1336.
    8. Alba, Joseph W & Hutchinson, J Wesley, 1987. "Dimensions of Consumer Expertise," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 13(4), pages 411-454, March.
    9. Juan Brida & Marta Disegna & Linda Osti, 2013. "The effect of authenticity on visitors’ expenditure at cultural events," Current Issues in Tourism, Taylor & Francis Journals, vol. 16(3), pages 266-285.
    10. Francesca Rivetti & Antonio Lucadamo, 2023. "Cultural festival attendees: a path from motivation to loyalty," Current Issues in Tourism, Taylor & Francis Journals, vol. 26(21), pages 3499-3515, November.
    11. Devesa Fernández, María & Herrero Prieto, Luis César & Sanz Lara, José Ángel, 2009. "Análisis económico de la demanda de un festival cultural/," Estudios de Economia Aplicada, Estudios de Economia Aplicada, vol. 27, pages 139-160, Abril.
    12. Ram, Y. & Björk, P. & Weidenfeld, A., 2016. "Authenticity and place attachment of major visitor attractions," Tourism Management, Elsevier, vol. 52(C), pages 110-122.
    13. Ledyard Tucker & Charles Lewis, 1973. "A reliability coefficient for maximum likelihood factor analysis," Psychometrika, Springer;The Psychometric Society, vol. 38(1), pages 1-10, March.
    14. Lee Cronbach, 1951. "Coefficient alpha and the internal structure of tests," Psychometrika, Springer;The Psychometric Society, vol. 16(3), pages 297-334, September.
    15. Connell, Joanne & Page, Stephen J. & Meyer, Denny, 2015. "Visitor attractions and events: Responding to seasonality," Tourism Management, Elsevier, vol. 46(C), pages 283-298.
    16. Kolar, Tomaz & Zabkar, Vesna, 2010. "A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing?," Tourism Management, Elsevier, vol. 31(5), pages 652-664.
    17. Rosseel, Yves, 2012. "lavaan: An R Package for Structural Equation Modeling," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i02).
    18. Peter Bentler, 2009. "Alpha, Dimension-Free, and Model-Based Internal Consistency Reliability," Psychometrika, Springer;The Psychometric Society, vol. 74(1), pages 137-143, March.
    19. Vivina Carreira & M. Rosario González-Rodríguez & M. Carmen Díaz-Fernández, 2022. "The relevance of motivation, authenticity and destination image to explain future behavioural intention in a UNESCO World Heritage Site," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(4), pages 650-673, February.
    20. V.G. Girish & Ching-Fu Chen, 2017. "Authenticity, experience, and loyalty in the festival context: Evidence from the San Fermin festival, Spain," Current Issues in Tourism, Taylor & Francis Journals, vol. 20(15), pages 1551-1556, November.
    21. Szmigin, Isabelle & Bengry-Howell, Andrew & Morey, Yvette & Griffin, Christine & Riley, Sarah, 2017. "Socio-spatial authenticity at co-created music festivals," Annals of Tourism Research, Elsevier, vol. 63(C), pages 1-11.
    22. Huang, Liyuan & Gursoy, Dogan & Xu, Honggang, 2014. "Impact of personality traits and involvement on prior knowledge," Annals of Tourism Research, Elsevier, vol. 48(C), pages 42-57.
    23. Grappi, Silvia & Montanari, Fabrizio, 2011. "The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival," Tourism Management, Elsevier, vol. 32(5), pages 1128-1140.
    24. Meng, Bo & Choi, Kyuhwan, 2016. "The role of authenticity in forming slow tourists' intentions: Developing an extended model of goal-directed behavior," Tourism Management, Elsevier, vol. 57(C), pages 397-410.
    25. Gyehee Lee & Xiao Lin & Yunseon Choe & Wenya Li, 2021. "In the Eyes of the Beholder: The Effect of the Perceived Authenticity of Sanfang Qixiang in Fuzhou, China, among Locals and Domestic Tourists," Sustainability, MDPI, vol. 13(22), pages 1-25, November.
    26. Lee, Yong-Ki & Lee, Choong-Ki & Lee, Seung-Kon & Babin, Barry J., 2008. "Festivalscapes and patrons' emotions, satisfaction, and loyalty," Journal of Business Research, Elsevier, vol. 61(1), pages 56-64, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gómez-Zapata, Jonathan Daniel & Del Barrio-Tellado, María José & Espinosa-Casero, Fátima & Herrero-Prieto, Luis César, 2024. "I like participatory museums but, how much? Embedding demand-side value in assessing strategies," Socio-Economic Planning Sciences, Elsevier, vol. 96(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Hasnain Abbas Naqvi & Yushi Jiang & Mishal Hasnain Naqvi & Miao Miao & Changyong Liang & Shafaqat Mehmood, 2018. "The Effect of Cultural Heritage Tourism on Tourist Word of Mouth: The Case of Lok Versa Festival, Pakistan," Sustainability, MDPI, vol. 10(7), pages 1-21, July.
    2. Yürük, Pınar & Akyol, Ayşe & Şimşek, Gülhayat Gölbaşı, 2017. "Analyzing the effects of social impacts of events on satisfaction and loyalty," Tourism Management, Elsevier, vol. 60(C), pages 367-378.
    3. Lindsey W. Vilca & Evelyn L. Chambi-Mamani & Emely D. Quispe-Kana & Mónica Hernández-López & Tomás Caycho-Rodríguez, 2022. "Functioning of the EROS-R Scale in a Clinical Sample of Psychiatric Patients: New Psychometric Evidence from the Classical Test Theory and the Item Response Theory," IJERPH, MDPI, vol. 19(16), pages 1-14, August.
    4. Di Wu & Caiyun Shen & Enxu Wang & Yaoyao Hou & Jun Yang, 2019. "Impact of the Perceived Authenticity of Heritage Sites on Subjective Well-Being: A Study of the Mediating Role of Place Attachment and Satisfaction," Sustainability, MDPI, vol. 11(21), pages 1-19, November.
    5. Farrelly, Francis & Kock, Florian & Josiassen, Alexander, 2019. "Cultural heritage authenticity: A producer view," Annals of Tourism Research, Elsevier, vol. 79(C).
    6. Wenwen Shang & Qing Yuan & Nan Chen, 2020. "Examining Structural Relationships among Brand Experience, Existential Authenticity, and Place Attachment in Slow Tourism Destinations," Sustainability, MDPI, vol. 12(7), pages 1-23, April.
    7. Jiamin Liu & Eusebio Chiahsin Leou & Chaozhan Chen & Xi Li, 2023. "Can Trust Bring Satisfaction to the Festival Under Pandemic?," SAGE Open, , vol. 13(1), pages 21582440221, January.
    8. Yong-Guang Zou & Fang Meng & Ningqiao Li & Enling Pu, 2021. "Ethnic minority cultural festival experience: Visitor–environment fit, cultural contact, and behavioral intention," Tourism Economics, , vol. 27(6), pages 1237-1255, September.
    9. Tao Zhang & Huijun Wen & Xi Li, 2018. "A Tourist-Based Model of Authenticity of Heritage Sporting Events: The Case of Naadam," Sustainability, MDPI, vol. 11(1), pages 1-20, December.
    10. Tanford, Sarah & Jung, Shinyong, 2017. "Festival attributes and perceptions: A meta-analysis of relationships with satisfaction and loyalty," Tourism Management, Elsevier, vol. 61(C), pages 209-220.
    11. Rickly, Jillian M., 2022. "A review of authenticity research in tourism: Launching the Annals of Tourism Research Curated Collection on authenticity," Annals of Tourism Research, Elsevier, vol. 92(C).
    12. Ikrame Selkani, 2018. "Festival Attractiveness Literature Review," International Journal of World Policy and Development Studies, Academic Research Publishing Group, vol. 4(9), pages 89-97, 11-2018.
    13. Jian Yang & Jian Ming Luo & Ivan Ka Wai Lai, 2021. "Construction of Leisure Consumer Loyalty from Cultural Identity—A Case of Cantonese Opera," Sustainability, MDPI, vol. 13(4), pages 1-16, February.
    14. Markus Pauly & Maria Umlauft & Ali Ünlü, 2018. "Resampling-Based Inference Methods for Comparing Two Coefficients Alpha," Psychometrika, Springer;The Psychometric Society, vol. 83(1), pages 203-222, March.
    15. Ana Mᵃ Castillo-Canalejo & Sandra Mᵃ Sánchez-Cañizares & Luna Santos-Roldán & Guzmán Antonio Muñoz-Fernández, 2020. "Food Markets: A Motivation-Based Segmentation of Tourists," IJERPH, MDPI, vol. 17(7), pages 1-13, March.
    16. Mohammed Ali Sharafuddin & Meena Madhavan & Thanapong Chaichana, 2022. "The Effects of Innovation Adoption and Social Factors between Sustainable Supply Chain Management Practices and Sustainable Firm Performance: A Moderated Mediation Model," Sustainability, MDPI, vol. 14(15), pages 1-30, July.
    17. Bang Nguyen-Viet & Si Van Nguyen, 2023. "Authentic Experience, Place Attachment, and Behavioral Intention: Vietnamese Religious Tourism," SAGE Open, , vol. 13(4), pages 21582440231, December.
    18. Organ, Kate & Koenig-Lewis, Nicole & Palmer, Adrian & Probert, Jane, 2015. "Festivals as agents for behaviour change: A study of food festival engagement and subsequent food choices," Tourism Management, Elsevier, vol. 48(C), pages 84-99.
    19. Gyehee Lee & Xiao Lin & Yunseon Choe & Wenya Li, 2021. "In the Eyes of the Beholder: The Effect of the Perceived Authenticity of Sanfang Qixiang in Fuzhou, China, among Locals and Domestic Tourists," Sustainability, MDPI, vol. 13(22), pages 1-25, November.
    20. Andrea Báez-Montenegro & María Devesa-Fernández, 2017. "Motivation, satisfaction and loyalty in the case of a film festival: differences between local and non-local participants," Journal of Cultural Economics, Springer;The Association for Cultural Economics International, vol. 41(2), pages 173-195, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:soceps:v:95:y:2024:i:c:s0038012124002015. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/seps .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.