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On LSP Lifecycle Model to Re-design Logistics Service: Case Studies of Thai LSPs

Author

Listed:
  • Sunida Tiwong

    (Ph.D.’s Degree Program in Industrial Engineering, Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Chiang Mai 50200, Thailand)

  • Sakgasem Ramingwong

    (Center of Excellence in Logistics and Supply Chain Management, Chiang Mai University, Chiang Mai 50200, Thailand
    Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Chiang Mai 50200, Thailand)

  • Korrakot Yaibuathet Tippayawong

    (Center of Excellence in Logistics and Supply Chain Management, Chiang Mai University, Chiang Mai 50200, Thailand
    Department of Industrial Engineering, Faculty of Engineering, Chiang Mai University, Chiang Mai 50200, Thailand)

Abstract

Improving service logistics is crucial in order to reciprocate customer needs. The paper aims to validate the Logistics Service Provider (LSP) Lifecycle Model for re-designing logistics service in three LSP case studies in Thailand. The lifecycle-stage evaluation was adapted to identify the current status in its lifecycle. Afterward, logistics service strategies were implemented according to the voice of the customer by Quality Function Deployment (QFD). The study combined the Logistics Service Provider (LSP) Lifecycle Model with the application of Industry 4.0 (I4.0) to improve service logistics. Case studies showed the implementation of the service logistics strategies with the feasibility solution of Industry 4.0.

Suggested Citation

  • Sunida Tiwong & Sakgasem Ramingwong & Korrakot Yaibuathet Tippayawong, 2020. "On LSP Lifecycle Model to Re-design Logistics Service: Case Studies of Thai LSPs," Sustainability, MDPI, vol. 12(6), pages 1-17, March.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:6:p:2394-:d:334279
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    References listed on IDEAS

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    Cited by:

    1. Ricardo Moreira da Silva & Guilherme Francisco Frederico & Jose Arturo Garza-Reyes, 2023. "Logistics Service Providers and Industry 4.0: A Systematic Literature Review," Logistics, MDPI, vol. 7(1), pages 1-26, February.

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