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A quality function deployment approach to improve maritime supply chain resilience

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  • Lam, Jasmine Siu Lee
  • Bai, Xiwen

Abstract

Being international and involving numerous organizations as the basic nature, maritime supply chains are exposed to various natural and man-made risks. This paper aims to develop an original quality function deployment approach to enhance maritime supply chain resilience, taking both customer requirements and maritime risks into consideration. The empirical analysis is carried out through in-depth studies of three major shipping lines and their respective major shippers. The top three resilience measures are contingency plan, monitoring and maintenance, and supply chain relationship management. The study also unveils the relatively low visibility and integration in maritime supply chains.

Suggested Citation

  • Lam, Jasmine Siu Lee & Bai, Xiwen, 2016. "A quality function deployment approach to improve maritime supply chain resilience," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 92(C), pages 16-27.
    • Handle: RePEc:eee:transe:v:92:y:2016:i:c:p:16-27
    DOI: 10.1016/j.tre.2016.01.012
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    References listed on IDEAS

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