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Digital Habits of Users in the Post-Pandemic Context: A Study on the Transition of Mexican Internet and Media Users from the Monterrey Metropolitan Area

Author

Listed:
  • Daniel Javier de la Garza Montemayor

    (Departamento de Administración, Universidad de Monterrey, San Pedro Garza García 66238, Mexico)

  • Daniel Barredo Ibáñez

    (Department of Journalism, Emergia Fellow, Universidad de Málaga, 29010 Málaga, Spain
    Fudan Development Institute, Fudan University, Shanghai 200437, China)

  • Mayra Elizabeth Brosig Rodríguez

    (Facultad de Contaduría Pública y Administración, Universidad Autónoma de Nuevo León, San Nicolás de los Garza 66455, Mexico)

Abstract

The COVID-19 pandemic accelerated the transformation of digital interactions, a development that has been growing in the last decade. Digital platforms have become indispensable in the institutional communication of public and private organizations. The magnitude of this change was evident during the pandemic at a time when several countries implemented social distancing measures to contain the contagion. This situation caused a certain degree of user dependence on information and communication technologies. The objective of this research is to analyze the time of use, the changes, and habits of digital consumption at the beginning and during the COVID-19 pandemic in the metropolitan area of Monterrey, Nuevo León, Mexico. Access to both social networks and digital entertainment platforms was examined during the period in which Internet users had resumed a large part of face-to-face activities, and 1500 questionnaires were conducted considering the current data of the population of the urban area according to what was reported by the INEGI (National Institute of Statistics and Geography). The results indicate that after COVID-19, a digital transformation was accelerated, and, in that period, social media helped to build trust according to the users consulted in the Monterrey metropolitan area. However, trust was given at an interpersonal level due to motivations such as the prior user relationships in offline spaces and not so much because of the institutional campaigns that were behind the digital transformation.

Suggested Citation

  • Daniel Javier de la Garza Montemayor & Daniel Barredo Ibáñez & Mayra Elizabeth Brosig Rodríguez, 2023. "Digital Habits of Users in the Post-Pandemic Context: A Study on the Transition of Mexican Internet and Media Users from the Monterrey Metropolitan Area," Societies, MDPI, vol. 13(3), pages 1-12, March.
    • Handle: RePEc:gam:jsoctx:v:13:y:2023:i:3:p:72-:d:1098950
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    References listed on IDEAS

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    1. Michael Johnson, 2021. "Hollywood survival strategies in the post-COVID 19 era," Palgrave Communications, Palgrave Macmillan, vol. 8(1), pages 1-8, December.
    2. Stephanie Diepeveen & Melanie Pinet, 2022. "User perspectives on digital literacy as a response to misinformation," Development Policy Review, Overseas Development Institute, vol. 40(S2), October.
    3. Hajli, Nick & Sims, Julian & Zadeh, Arash H. & Richard, Marie-Odile, 2017. "A social commerce investigation of the role of trust in a social networking site on purchase intentions," Journal of Business Research, Elsevier, vol. 71(C), pages 133-141.
    4. Garima Gupta & Komal Singharia, 2021. "Consumption of OTT Media Streaming in COVID-19 Lockdown: Insights from PLS Analysis," Vision, , vol. 25(1), pages 36-46, March.
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    1. Paulo Carlos López-López & Daniel Barredo-Ibáñez & Erika Jaráiz-Gulías, 2023. "Research on Digital Political Communication: Electoral Campaigns, Disinformation, and Artificial Intelligence," Societies, MDPI, vol. 13(5), pages 1-5, May.

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