IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2023i5p4043-d1079053.html
   My bibliography  Save this article

Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff

Author

Listed:
  • Juan Francisco Roldán-Merino

    (Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
    Grupo DAFNiS, Campus Docent Sant Joan de Déu, Universitat de Barcelona, 08830 Sant Boi de Llobregat, Spain
    Mental Health, Psychosocial and Complex Nursing Care Research Group—NURSEARCH, University of Barcelona, 08907 Barcelona, Spain)

  • Manuel Tomás-Jiménez

    (Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
    Grupo DAFNiS, Campus Docent Sant Joan de Déu, Universitat de Barcelona, 08830 Sant Boi de Llobregat, Spain
    Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain
    Patient Safety Research Group, Hospital Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain)

  • Agneta Schröder

    (University Health Care Research Center, Faculty of Medicine and Health, Örebro University, 701 85 Örebro, Sweden
    Department of Nursing, Faculty of Health Care and Nursing, Norwegian University of Science and Technology (NTNU), 2815 Gjövik, Norway)

  • Lars-Olov Lundqvist

    (University Health Care Research Center, Faculty of Medicine and Health, Örebro University, 701 85 Örebro, Sweden)

  • Montserrat Puig-Llobet

    (Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain)

  • Antonio R. Moreno-Poyato

    (Mental Health, Psychosocial and Complex Nursing Care Research Group—NURSEARCH, University of Barcelona, 08907 Barcelona, Spain
    Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain)

  • Marta Domínguez del Campo

    (Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
    Grupo DAFNiS, Campus Docent Sant Joan de Déu, Universitat de Barcelona, 08830 Sant Boi de Llobregat, Spain
    Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain
    Etiopatogenia I Tractament Dels Trastorns Mental Severs (MERITT), Institut de Recerca Sant Joan de Déu, Santa Rosa 39-57, 08950 Esplugues de Llobregat, Spain)

  • Sara Sanchez-Balcells

    (Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain)

  • Maria Teresa Lluch-Canut

    (Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain)

Abstract

The current paradigm of mental health care focuses on care provided in the community, increasingly moving away from hospital care models that involve considerable economic burden. Patient and staff perspectives on the quality of psychiatric care can highlight strengths and areas for improvement to ensure better care provision. The aim of this study was to describe and compare perceptions of quality of care among patients and staff in community mental health services and to determine possible relationships between these perceptions and other study variables. A comparative cross-sectional descriptive study was conducted in a sample of 200 patients and 260 staff from community psychiatric care services in the area of Barcelona (Spain). The results showed high overall levels of quality of care from patient (m = 104.35 ± 13.57) and staff (m =102.06 ± 8.80) perspectives. Patients and staff both gave high scores to Encounter and Support factors, while factors concerning patient Participation and Environment received the lowest scores. Continuous assessment of the quality of psychiatric care in the community setting is essential to ensure the highest quality of care, taking the perspectives of those involved into account.

Suggested Citation

  • Juan Francisco Roldán-Merino & Manuel Tomás-Jiménez & Agneta Schröder & Lars-Olov Lundqvist & Montserrat Puig-Llobet & Antonio R. Moreno-Poyato & Marta Domínguez del Campo & Sara Sanchez-Balcells & Ma, 2023. "Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff," IJERPH, MDPI, vol. 20(5), pages 1-14, February.
  • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4043-:d:1079053
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/5/4043/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1660-4601/20/5/4043/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Noble, Lorraine M. & Douglas, Brian C. & Newman, Stanton P., 2001. "What do patients expect of psychiatric services? A systematic and critical review of empirical studies," Social Science & Medicine, Elsevier, vol. 52(7), pages 985-998, April.
    2. Taube, Maris & Berzina-Novikova, Natalija, 2018. "Improving quality of psychiatric care in Latvia by measuring patient experiences," Health Policy, Elsevier, vol. 122(7), pages 765-768.
    3. Agneta Schröder & Gerd Ahlström & Bodil Wilde Larsson, 2006. "Patients’ perceptions of the concept of the quality of care in the psychiatric setting: a phenomenographic study," Journal of Clinical Nursing, John Wiley & Sons, vol. 15(1), pages 93-102, January.
    4. Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hyojung Tak & Gregory Ruhnke & Ya-Chen Shih, 2015. "The Association between Patient-Centered Attributes of Care and Patient Satisfaction," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 8(2), pages 187-197, April.
    2. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    3. Lannes, Laurence, 2015. "Improving health worker performance: The patient-perspective from a PBF program in Rwanda," Social Science & Medicine, Elsevier, vol. 138(C), pages 1-11.
    4. Semyonov-Tal, Keren, 2024. "Responsiveness of inpatient care and provision of dignity: Insights from a patient experience survey in Israel," Health Policy, Elsevier, vol. 143(C).
    5. Ildikó Szőcs & Balázs Dobi & Judit Lám & Károly Orbán-Kis & Unto Häkkinen & Éva Belicza & Dániel Bereczki & Ildikó Vastagh, 2020. "Health related quality of life and satisfaction with care of stroke patients in Budapest: A substudy of the EuroHOPE project," PLOS ONE, Public Library of Science, vol. 15(10), pages 1-22, October.
    6. Thi Xuan Hoa Nguyen & Thi Bich Ngoc Tran & Thanh Binh Dao & Galina Barysheva & Chien Thang Nguyen & An Ha Nguyen & Tran Si Lam, 2022. "Elderly People’s Adaptation to the Evolving Digital Society: A Case Study in Vietnam," Social Sciences, MDPI, vol. 11(8), pages 1-17, July.
    7. Agneta Schröder & Gerd Ahlström & Bodil Wilde Larsson, 2006. "Patients’ perceptions of the concept of the quality of care in the psychiatric setting: a phenomenographic study," Journal of Clinical Nursing, John Wiley & Sons, vol. 15(1), pages 93-102, January.
    8. Giancarlo MANZI & Pier Alda FERRARI, "undated". "Statistical methods for evaluating satisfaction with public services Abstract: Contrary to private enterprises, public enterprises can be unaware of the impact of their performance when providing serv," CIRIEC Working Papers 1404, CIRIEC - Université de Liège.
    9. Radin, Dagmar, 2013. "Does corruption undermine trust in health care? Results from public opinion polls in Croatia," Social Science & Medicine, Elsevier, vol. 98(C), pages 46-53.
    10. Khazaie, Habibolah & Rezaie, Leeba & Shahdipour, Niloofar & Weaver, Patrick, 2016. "Exploration of the reasons for dropping out of psychotherapy: A qualitative study," Evaluation and Program Planning, Elsevier, vol. 56(C), pages 23-30.
    11. Wong, Yin-Ling Irene & Poulin, Stephen R. & Lee, Sungeun & Davis, Morris R. & Hadley, Trevor R., 2008. "Tracking residential outcomes of supported independent living programs for persons with serious mental illness," Evaluation and Program Planning, Elsevier, vol. 31(4), pages 416-426, November.
    12. Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & Taheri, Babak, 2012. "“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?," Tourism Management, Elsevier, vol. 33(5), pages 1245-1255.
    13. repec:jet:dpaper:dpaper391 is not listed on IDEAS
    14. Rosen, Per & Anell, Anders & Hjortsberg, Catharina, 2001. "Patient views on choice and participation in primary health care," Health Policy, Elsevier, vol. 55(2), pages 121-128, February.
    15. Kalda, R. & Polluste, K. & Lember, M., 2003. "Patient satisfaction with care is associated with personal choice of physician," Health Policy, Elsevier, vol. 64(1), pages 55-62, April.
    16. Aida Isabel Tavares & Pedro Lopes Ferreira, 2020. "Public satisfaction with health system coverage, empirical evidence from SHARE data," International Journal of Health Economics and Management, Springer, vol. 20(3), pages 229-249, September.
    17. Johnson, Blair T. & Acabchuk, Rebecca L., 2018. "What are the keys to a longer, happier life? Answers from five decades of health psychology research," Social Science & Medicine, Elsevier, vol. 196(C), pages 218-226.
    18. Glick, Peter, 2009. "How reliable are surveys of client satisfaction with healthcare services? Evidence from matched facility and household data in Madagascar," Social Science & Medicine, Elsevier, vol. 68(2), pages 368-379, January.
    19. Smaranda Adina Cosma & Marius Bota & Cristina Fleșeriu & Claudiu Morgovan & Mădălina Văleanu & Dan Cosma, 2020. "Measuring Patients’ Perception and Satisfaction with the Romanian Healthcare System," Sustainability, MDPI, vol. 12(4), pages 1-16, February.
    20. Mummalaneni, Venkatapparao & Gopalakrishna, Pradeep, 1997. "Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time," Journal of Business Research, Elsevier, vol. 39(3), pages 173-186, July.
    21. Luther, Louisa & Benkenstein, Martin & Rummelhagen, Katja, 2016. "Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 50-58.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4043-:d:1079053. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.