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The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset and Supportive Policy

Author

Listed:
  • Ping Sun

    (School of Management, Shandong University, Jinan 250100, China)

  • Xiaoming Zhou

    (School of Management, Shandong University, Jinan 250100, China)

  • Cui Shao

    (School of Management, Shandong University, Jinan 250100, China)

  • Wenli Wang

    (School of Management, Shandong University, Jinan 250100, China)

  • Jinkun Sun

    (School of Management, Shandong University, Jinan 250100, China)

Abstract

Although previous research shows great interest in improving the sustainability of organizations’ performance, little is known about individual sustainable performance, especially for special groups such as tour guides. Drawing on the Conservation of Resources (COR) theory, this study aimed to investigate the effect of environmental dynamism caused by COVID-19 on tour guides’ sustainable performance and mediating role of vitality and intervention mechanism in this relationship. Adopting a quantitative research method, we collected data from 382 professional tour guides in China via three surveys. The Structural Equation Model (SEM) and PROCESS were used to test the hypotheses. The results revealed that: (1) environmental dynamism was negatively related to tour guides’ sustainable performance and (2) vitality at work mediated this negative effect; (3) a positive stress mindset moderated the relationship between environmental dynamism and vitality; (4) supportive policy’s moderating role in the relationship of vitality and sustainable performance was not significant. The above conclusions contribute to the literature about the external environment, emotional state, performance management and application boundary of COR theory in the context of the COVID-19 pandemic.

Suggested Citation

  • Ping Sun & Xiaoming Zhou & Cui Shao & Wenli Wang & Jinkun Sun, 2022. "The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset and Supportive Policy," IJERPH, MDPI, vol. 19(15), pages 1-15, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:15:p:9289-:d:875228
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    1. Fandi Achmad & Yudha Prambudia & Augustina Asih Rumanti, 2023. "Improving Tourism Industry Performance through Support System Facilities and Stakeholders: The Role of Environmental Dynamism," Sustainability, MDPI, vol. 15(5), pages 1-24, February.

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