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Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review

Author

Listed:
  • Boshra H. Namin

    (Norwegian School of Hotel Management, University of Stavanger, 4021 Stavanger, Norway)

  • Torvald Øgaard

    (Norwegian School of Hotel Management, University of Stavanger, 4021 Stavanger, Norway)

  • Jo Røislien

    (Department of Quality and Health Technology, Faculty of Health Sciences, University of Stavanger, 4021 Stavanger, Norway)

Abstract

Incivility has been identified as a prevalent and crucial issue in workplaces and one that may be associated with detrimental effects on employees and organizational outcomes, such as turnover intention. Many studies have been published regarding the effects of incivility, but there is a lack of integrative reviews and meta-analyses. The aim of the present study is to conduct an early meta-analysis of the relationship between employees’ perceptions of workplace incivility and their turnover intentions. Six databases, including ISI Web of Science, PsychInfo, Scopus, Emerald, Hospitality & Tourism Complete, and Soc Index, were searched to identify empirical articles for this meta-analytical paper. The results of statistical meta-analyses and meta-regression suggest that there is a positive relationship between perceived incivility and turnover intentions in employees and that relationship is consistent across different sources of workplace incivility. However, we did observe a possible interaction effect of “supervisor” and “coworker incivility”. The results also suggest that the relationship between workplace incivility and turnover intention is stronger in the academic sector than in other industries and stronger in the United States than in other countries.

Suggested Citation

  • Boshra H. Namin & Torvald Øgaard & Jo Røislien, 2021. "Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review," IJERPH, MDPI, vol. 19(1), pages 1-19, December.
    • Handle: RePEc:gam:jijerp:v:19:y:2021:i:1:p:25-:d:707578
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    References listed on IDEAS

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    1. Thomas G. Reio & Jeannie Trudel, 2013. "Workplace Incivility and Conflict Management Styles: Predicting Job Performance, Organizational Commitment and Turnover Intent," International Journal of Adult Vocational Education and Technology (IJAVET), IGI Global, vol. 4(4), pages 15-37, October.
    2. Pamela Lutgen‐Sandvik & Sarah J. Tracy & Jess K. Alberts, 2007. "Burned by Bullying in the American Workplace: Prevalence, Perception, Degree and Impact," Journal of Management Studies, Wiley Blackwell, vol. 44(6), pages 837-862, September.
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    4. Viechtbauer, Wolfgang, 2010. "Conducting Meta-Analyses in R with the metafor Package," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 36(i03).
    5. David Moher & Alessandro Liberati & Jennifer Tetzlaff & Douglas G Altman & The PRISMA Group, 2009. "Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement," PLOS Medicine, Public Library of Science, vol. 6(7), pages 1-6, July.
    6. Mohsin, Asad & Lengler, Jorge & Aguzzoli, Roberta, 2015. "Staff turnover in hotels: Exploring the quadratic and linear relationships," Tourism Management, Elsevier, vol. 51(C), pages 35-48.
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    Cited by:

    1. Ryeojin Jang & Won Seok Lee & Joonho Moon, 2023. "Determinants of Attitude and the Intention to Stay of Employees in Low-Cost Carriers: Using Justice Theory," Sustainability, MDPI, vol. 15(11), pages 1-13, May.
    2. Muhammad Ali Raza & Muhammad Imran & Joanna Rosak-Szyrocka & László Vasa & Noor Ul Hadi, 2023. "Organizational Change and Workplace Incivility: Mediated by Stress, Moderated by Emotional Exhaustion," IJERPH, MDPI, vol. 20(3), pages 1-16, January.
    3. Lavinia Denisia Cuc & Andrea Feher & Paul Nichita Cuc & Silviu Gabriel Szentesi & Dana Rad & Gavril Rad & Mioara Florina Pantea & Cosmin Silviu Raul Joldes, 2022. "A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context," IJERPH, MDPI, vol. 19(19), pages 1-20, September.

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