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Organizational Change and Workplace Incivility: Mediated by Stress, Moderated by Emotional Exhaustion

Author

Listed:
  • Muhammad Ali Raza

    (Department of Management Sciences, COMSATS University Islamabad, Islamabad 45550, Pakistan)

  • Muhammad Imran

    (Department of Management Sciences, COMSATS University Islamabad, Islamabad 45550, Pakistan)

  • Joanna Rosak-Szyrocka

    (Faculty of Management, Czestochowa University of Technology, 42-200 Czestochowa, Poland)

  • László Vasa

    (Széchenyi István University, 9026 Győr, Hungary)

  • Noor Ul Hadi

    (College of Business Administration, Prince Mohammad Bin Fahd University, Al-Khobar 34754, Saudi Arabia)

Abstract

Modern organizations continuously undergo change processes. The focus of the organizations remains on the macro level, but the micro level (i.e., employee’s perspective) is neglected. Using the conservation of resource theory (COR), this study examines the association between organizational change and workplace incivility. This study also proposes mediating and moderating mechanisms of stress and emotional exhaustion. The data were collected from 262 respondents working in public sector organizations in Pakistan using a time-lagged technique. The results proved that change significantly impacts workplace incivility. Moreover, stress mediates their relationship and emotional exhaustion moderates it. Furthermore, emotional exhaustion also moderates the stress–incivility relationship. Public sector organizations must focus on well-planned, inclusive, and adequately managed change processes to achieve the desired outcome; otherwise, adverse behaviors, including incivility, manifest. To the best of the authors’ knowledge, the organizational change and incivility relationship has not been explored in the past. Additionally, their relationship with stress and emotional exhaustion also requires empirical investigation. This study also adds to the literature on the conservation of resource theory.

Suggested Citation

  • Muhammad Ali Raza & Muhammad Imran & Joanna Rosak-Szyrocka & László Vasa & Noor Ul Hadi, 2023. "Organizational Change and Workplace Incivility: Mediated by Stress, Moderated by Emotional Exhaustion," IJERPH, MDPI, vol. 20(3), pages 1-16, January.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:3:p:2008-:d:1043631
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    References listed on IDEAS

    as
    1. Muhammad Ali Raza & Muhammad Majid Khan & Bahaudin G. Mujtaba, 2018. "The Impact of Organizational Change on Employee Turnover Intention: Does Stress Play a Mediating Role?," Public Organization Review, Springer, vol. 18(3), pages 313-327, September.
    2. Sharma, Subhash & Mukherjee, Soumen & Kumar, Ajith & Dillon, William R., 2005. "A simulation study to investigate the use of cutoff values for assessing model fit in covariance structure models," Journal of Business Research, Elsevier, vol. 58(7), pages 935-943, July.
    3. Muhammad Ali Raza & Noor Ul-Hadi & Majid Khan & Bahaudin G. Mujtaba, 2022. "Behavioral Orientation to Organizational Justice: Moderating Role of Islamic Work Ethics and Trust in Leader in Tourism Industry," Public Organization Review, Springer, vol. 22(4), pages 1279-1296, December.
    4. André Hanelt & René Bohnsack & David Marz & Cláudia Antunes Marante, 2021. "A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change," Journal of Management Studies, Wiley Blackwell, vol. 58(5), pages 1159-1197, July.
    5. Bernard Burnes, 2004. "Kurt Lewin and the Planned Approach to Change: A Re‐appraisal," Journal of Management Studies, Wiley Blackwell, vol. 41(6), pages 977-1002, September.
    6. Boshra H. Namin & Torvald Øgaard & Jo Røislien, 2021. "Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review," IJERPH, MDPI, vol. 19(1), pages 1-19, December.
    7. Suada Penava & Dzevad Sehic, 2014. "The Relevance Of Transformational Leadership In Shaping Employee Attitudes Towards Organisational Change," Economic Annals, Faculty of Economics and Business, University of Belgrade, vol. 59(200), pages 131-162, January –.
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