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Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy

Author

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  • Uju Violet Alola

    (Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey)

  • Turgay Avci

    (Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey)

  • Ali Ozturen

    (Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, North Cyprus, PO Box 99628, via Mersin 10, Turkey)

Abstract

The hotel business is globally acknowledged to significantly contribute to the tourism industry. Over time, supervisor’s incivility continues to be a serious issue where cases of the uncivil act are known to be costly to the organization and creating negative effects on employees’ health and organizational continuity. Human capital has also been highlighted as one of the key variables to organizational sustainability. Using convenience sampling method, this study adopted a total of 329 respondents’ perception to test the study variables. The effect of supervisor’s incivility was assessed against employee’s self-efficacy, turnover intention, emotional exhaustion, and job satisfaction. The study employed data gathered from four and five stars hotels in Nigeria using Analysis of a moment structures (IBM AMOS) software to analyze the hypothesized relationships. Empirical evidence shows that self-efficacy mediates the relationship between supervisor incivility, turnover intention, and job satisfaction. The results show that evidence of supervisor’s incivility negatively affects hotel employee.

Suggested Citation

  • Uju Violet Alola & Turgay Avci & Ali Ozturen, 2018. "Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy," Sustainability, MDPI, vol. 10(8), pages 1-16, July.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:8:p:2610-:d:159923
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    References listed on IDEAS

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    Cited by:

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    2. Isabel Carmona-Cobo & Eva Garrosa & Esther Lopez-Zafra, 2021. "Workers’ Observation of Uncivil Leadership: Is Tolerance for Workplace Incivility a Gendered Issue?," Sustainability, MDPI, vol. 13(11), pages 1-14, May.
    3. Uju Violet Alola & Simplice A. Asongu & Andrew Adewale Alola, 2019. "Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy," Working Papers of the African Governance and Development Institute. 19/091, African Governance and Development Institute..
    4. Rawan Alafeshat & Cem Tanova, 2019. "Servant Leadership Style and High-Performance Work System Practices: Pathway to a Sustainable Jordanian Airline Industry," Sustainability, MDPI, vol. 11(22), pages 1-21, November.
    5. Éva Moffat & Liliane Rioux & Fabrizio Scrima, 2023. "The Relationship between Environmental Bullying and Turnover Intention and the Mediating Effects of Secure Workplace Attachment and Environmental Satisfaction: Implications for Organizational Sustaina," Sustainability, MDPI, vol. 15(15), pages 1-13, August.
    6. Massoud Moslehpour & Purevdulam Altantsetseg & Weiming Mou & Wing-Keung Wong, 2018. "Organizational Climate and Work Style: The Missing Links for Sustainability of Leadership and Satisfied Employees," Sustainability, MDPI, vol. 11(1), pages 1-17, December.
    7. Serdar Cop & Uju Violet Alola & Andrew Adewale Alola, 2020. "Perceived behavioral control as a mediator of hotels' green training, environmental commitment, and organizational citizenship behavior: A sustainable environmental practice," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3495-3508, December.
    8. Silvia Lorincová & Miloš Hitka & Ľubica Bajzíková & Dagmar Weberová, 2019. "Are the motivational preferences of employees working in small enterprises in Slovakia changing in time?," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(4), pages 1618-1635, June.
    9. Marli Gonan Božac & Katarina Kostelić, 2021. "HR Managers’ Emotions in Strategic Decision-Making Events: Evidence from Croatia," Sustainability, MDPI, vol. 13(2), pages 1-31, January.
    10. Muhammad Rashid Ali & Badar Nadeem Ashraf & Chuanmin Shuai, 2019. "Teachers’ Conflict-Inducing Attitudes and Their Repercussions on Students’ Psychological Health and Learning Outcomes," IJERPH, MDPI, vol. 16(14), pages 1-16, July.
    11. Boshra H. Namin & Torvald Øgaard & Jo Røislien, 2021. "Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review," IJERPH, MDPI, vol. 19(1), pages 1-19, December.
    12. Camelia Oprean-Stan & Sebastian Stan & Vasile Brătian, 2020. "Corporate Sustainability and Intangible Resources Binomial: New Proposal on Intangible Resources Recognition and Evaluation," Sustainability, MDPI, vol. 12(10), pages 1-23, May.
    13. Francisco Rodríguez-Cifuentes & Jesús Farfán & Gabriela Topa, 2018. "Older Worker Identity and Job Performance: The Moderator Role of Subjective Age and Self-Efficacy," IJERPH, MDPI, vol. 15(12), pages 1-13, December.
    14. Um-e-Rubbab & Sayyed Muhammad Mehdi Raza Naqvi, 2020. "Employee voice behavior as a critical factor for organizational sustainability in the telecommunications industry," PLOS ONE, Public Library of Science, vol. 15(9), pages 1-17, September.

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