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Workplace Incivility and Conflict Management Styles: Predicting Job Performance, Organizational Commitment and Turnover Intent

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  • Thomas G. Reio

    (College of Education, Florida International University, Miami, FL, USA)

  • Jeannie Trudel

    (School of Business, Southern Wesleyan University, Central, SC, USA)

Abstract

The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and organizational commitment and negatively with turnover intent. Dominate conflict management style was negatively associated with organizational commitment and positively with turnover intent. Both types of incivility were negatively associated with job performance and organizational commitment, and positively with turnover intent. Target incivility was the most powerful predictor in the hierarchical regression models.

Suggested Citation

  • Thomas G. Reio & Jeannie Trudel, 2013. "Workplace Incivility and Conflict Management Styles: Predicting Job Performance, Organizational Commitment and Turnover Intent," International Journal of Adult Vocational Education and Technology (IJAVET), IGI Global, vol. 4(4), pages 15-37, October.
    • Handle: RePEc:igg:javet0:v:4:y:2013:i:4:p:15-37
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/ijavet.2013100102
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    Cited by:

    1. Boshra H. Namin & Torvald Øgaard & Jo Røislien, 2021. "Workplace Incivility and Turnover Intention in Organizations: A Meta-Analytic Review," IJERPH, MDPI, vol. 19(1), pages 1-19, December.
    2. Rabbia Jamal & Danish Ahmed Siddiqui, 2020. "The Effects of Workplace Incivility on Job Satisfaction: Mediating Role of Organizational Citizenship Behavior, Intrinsic and Extrinsic Motivation, Emotional Exhaustion," International Journal of Human Resource Studies, Macrothink Institute, vol. 10(2), pages 5681-5681, December.

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