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Access to and Satisfaction with Basic Services in Informal Settlements: Results from a Baseline Assessment Survey

Author

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  • Chipo Mutyambizi

    (Developmental, Capable and Ethical State, Human Sciences Research Council, Pretoria 0001, South Africa)

  • Tholang Mokhele

    (eResearch Knowledge Centre, Human Sciences Research Council, Pretoria 0001, South Africa)

  • Catherine Ndinda

    (Human and Social Capabilities, Human Sciences Research Council, Pretoria 0001, South Africa)

  • Charles Hongoro

    (Developmental, Capable and Ethical State, Human Sciences Research Council, Pretoria 0001, South Africa
    Department of Environmental Health, Tshwane University of Technology, Pretoria 0183, South Africa)

Abstract

Subjective responses of satisfaction with basic services delivery is an indicator of service delivery performance. This study provides an overview of the status of basic service delivery and determines the factors associated with service delivery satisfaction within informal settlements targeted for upgrading in South Africa. A multinomial logistic regression was used to analyze the relationship between satisfaction with basic services of water, sanitation, refuse and electricity with several predictors including individual factors, household factors, community factors and service-related factors. The most common source of drinking water, toilet facility and refuse disposal method were communal tap (55%) pit latrine (53%) and local authorities (34%), respectively. Approximately 52% of the respondents in the study reported not having access to electricity. Results also show that satisfaction in basic services delivery varies and is influenced by service-related factors. Interventions targeted at improving the quality of basic service provided are essential to meet the targets set out in the sustainable development goals.

Suggested Citation

  • Chipo Mutyambizi & Tholang Mokhele & Catherine Ndinda & Charles Hongoro, 2020. "Access to and Satisfaction with Basic Services in Informal Settlements: Results from a Baseline Assessment Survey," IJERPH, MDPI, vol. 17(12), pages 1-21, June.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:12:p:4400-:d:373573
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    References listed on IDEAS

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    1. Tyanai MASIYA & Yul D. DAVIDS & Mary S. MANGAI, 2019. "Assessing Service Delivery: Public Perception Of Municipal Service Delivery In South Africa," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 20-40, May.
    2. Waldo Krugell & Hannelie Otto & Jacky Van Der Merwe, 2010. "Local Municipalities And Progress With The Delivery Of Basic Services In South Africa," South African Journal of Economics, Economic Society of South Africa, vol. 78(3), pages 307-323, September.
    3. Oludele Akinboade & Mandisa Mokwena & Emilie Kinfack, 2014. "Protesting for Improved Public Service Delivery in South Africa’s Sedibeng District," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 119(1), pages 1-23, October.
    4. Deichmann, Uwe & Lall, Somik V., 2003. "Are you satisfied? citizen feedback and delivery of urban services," Policy Research Working Paper Series 3070, The World Bank.
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    Cited by:

    1. Kellen J. Karimi & Aijaz Ahmad & Adriano Duse & Mutuku Mwanthi & Richard Ayah, 2022. "Prevalence of Antibiotic Use and Disposal at Household Level in Informal Settlements of Kisumu, Kenya," IJERPH, MDPI, vol. 20(1), pages 1-12, December.
    2. Jun Hu & Xuecai Xie & Xueming Shu & Shifei Shen & Xiaoyong Ni & Lei Zhang, 2022. "Fire Risk Assessments of Informal Settlements Based on Fire Risk Index and Bayesian Network," IJERPH, MDPI, vol. 19(23), pages 1-18, November.
    3. Tholang Mokhele & Chipo Mutyambizi & Thabang Manyaapelo & Amukelani Ngobeni & Catherine Ndinda & Charles Hongoro, 2023. "Determinants of Deteriorated Self-Perceived Health Status among Informal Settlement Dwellers in South Africa," IJERPH, MDPI, vol. 20(5), pages 1-18, February.

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