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Building up Municipal Services from a Scratch: Immediate Gains in Citizen Perceptions and Level of Trust in Militancy Prone Tribal City of North-Western Pakistan

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Abstract

The evaluation reported here was carried out to assess the effects of municipal service interventions in Khar, capital of Bajaur Agency, on achieving positive perceptions toward the key policy objectives of changes in citizen perceptions, more specifically the effects of these service delivery initiatives on citizen trust in state institutions and their perceptions of state’s work in the tribal areas. The results will guide implementation of the subsequent activities in Khar and in the remaining 13 locations designated to benefit from implementation of the project.

Suggested Citation

  • Musharraf Cyan & Michael Price & Mark Rider, 2017. "Building up Municipal Services from a Scratch: Immediate Gains in Citizen Perceptions and Level of Trust in Militancy Prone Tribal City of North-Western Pakistan," International Center for Public Policy Working Paper Series, at AYSPS, GSU paper1706, International Center for Public Policy, Andrew Young School of Policy Studies, Georgia State University.
    • Handle: RePEc:ays:ispwps:paper1706
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    File URL: http://icepp.gsu.edu/files/2017/05/paper1706.pdf
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    1. Hourie, Eitan & Malul, Miki & Bar-El, Raphael, 2015. "The social value of municipal services," Journal of Policy Modeling, Elsevier, vol. 37(2), pages 253-260.
    2. Pier Alda Ferrari & Giancarlo Manzi, 2014. "Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction," Journal of Economic Policy Reform, Taylor and Francis Journals, vol. 17(3), pages 236-252, July.
    3. Gregg G. Van Ryzin, 2013. "An Experimental Test of the Expectancy‐Disconfirmation Theory of Citizen Satisfaction," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 32(3), pages 597-614, June.
    4. Pier Alda Ferrari & Giancarlo Manzi, 2014. "Citizens evaluate public services: a critical overview of statistical methods for analysing user satisfaction," Journal of Economic Policy Reform, Taylor & Francis Journals, vol. 17(3), pages 236-252, September.
    5. Diagne, Mame Fatou & Ringold, Dena & Zaidi, Salman, 2012. "Governance and public service delivery in Europe and Central Asia : unofficial payments, utilization and satisfaction," Policy Research Working Paper Series 5994, The World Bank.
    6. Deichmann, Uwe & Lall, Somik V., 2003. "Are you satisfied? citizen feedback and delivery of urban services," Policy Research Working Paper Series 3070, The World Bank.
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