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An Innovative Leadership Model Of Service Delivery In Urban Local Authorities

Author

Listed:
  • Alice MOTSI

    (Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe)

  • Samuel GUMBE

    (Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe)

  • Noel MUZONDO

    (Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe)

  • Forbes MAKUDZA

    (Business Enterprise and Management Department, Faculty of Business Management Sciences and Economics, University of Zimbabwe, Zimbabwe)

Abstract

The study sought to develop and validate an innovative leadership model for improving service delivery in urban local authorities. The prevalence of poor service delivery in urban local authorities motivated this study. The selected constructs of innovative leadership are innovative and creative thinking behaviour, risk taking and change oriented leadership, stakeholder participation, public administration core values, and service leadership. Data was collected using a survey approach from residents of Harare City Council, Zimbabwe. A structured questionnaire was used to collect 415 validated responses which were analysed using AMOS structural equation modelling (SEM) application. The innovative leadership model was confirmed and the study concluded that innovative and creative thinking behaviour, risk taking and change oriented leadership stakeholder participation, service leadership, and public administration core values, as constructs of innovative leadership, can go a long way on improving service delivery challenges in urban local authorities. As a result, the study validated and concluded the role of the constructs on service delivery challenges in urban local authorities. The study therefore recommends the adoption of the tested model as a plausible solution to service delivery challenges being faced by urban local authorities.

Suggested Citation

  • Alice MOTSI & Samuel GUMBE & Noel MUZONDO & Forbes MAKUDZA, 2024. "An Innovative Leadership Model Of Service Delivery In Urban Local Authorities," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 19(1), pages 54-69, February.
    • Handle: RePEc:rom:terumm:v:19:y:2024:i:1:p:54-69
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    References listed on IDEAS

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    1. Tyanai MASIYA & Yul D. DAVIDS & Mary S. MANGAI, 2019. "Assessing Service Delivery: Public Perception Of Municipal Service Delivery In South Africa," Theoretical and Empirical Researches in Urban Management, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 14(2), pages 20-40, May.
    2. Jochen Wirtz & Valarie Zeithaml, 2018. "Cost-effective service excellence," Journal of the Academy of Marketing Science, Springer, vol. 46(1), pages 59-80, January.
    3. Anwar Johari & Habib Alkali & Haslenda Hashim & Saeed I. Ahmed & Ramli Mat, 2014. "Municipal Solid Waste Management and Potential Revenue from Recycling in Malaysia," Modern Applied Science, Canadian Center of Science and Education, vol. 8(4), pages 1-37, August.
    4. Sylvester MARUMAHOKO, 2020. "A Conceptual Framework For Improved Municipal Service Delivery In Urban Zimbabwe," APPLIED RESEARCH IN ADMINISTRATIVE SCIENCES, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 1(2), pages 24-36, December.
    5. Solikin M. Juhro & A. Farid Aulia & Dessy Aliandrina & Donni Hadiwaluyo & Edo Lavika, 2019. "The Role Of Catalytic Collaboration In Leveraging Transformational Leadership Competencies To Generate Sustainable Innovation," Working Papers WP/11/2019, Bank Indonesia.
    6. Usman Khalid & Rabia Mushtaq & Abdul Zahid Khan & Faisal Mahmood, 2021. "Probing the impact of transformational leadership on job embeddedness: the moderating role of job characteristics," Management Research Review, Emerald Group Publishing Limited, vol. 44(8), pages 1139-1156, April.
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